The Reality of Business Reengineering: Pacific Bell's Centrex Provisioning Process
| dc.contributor.utaustinauthor | Jarvenpaa, Sirkka L. | en_US |
| dc.creator | Stoddard, Donna B. | en_US |
| dc.creator | Jarvenpaa, Sirkka L. | en_US |
| dc.creator | Littlejohn, Michael | en_US |
| dc.date.accessioned | 2016-10-28T19:51:56Z | |
| dc.date.available | 2016-10-28T19:51:56Z | |
| dc.date.issued | 1996-03 | en_US |
| dc.description.abstract | Business process reengineering (BPR), a recently popularized management change strategy, promises radical improvements in the business processes of an organization. This article describes and analyzes one of Pacific Bell's successful reengineering initiatives, the Centrex reengineering project. It suggests that successful reengineering implementation does not necessarily meet the popular assumptions underlying BPR. Reengineering designs tend to be radical and assume change to be clean slate, process-based, top-down directed, and information technology enabled. By contrast, reengineering implementation tends to involve improvements that are incremental, rather than radical. The key to implementation appears to be a continual involvement of front-line employees and managers. | en_US |
| dc.description.department | Mathematics | en_US |
| dc.description.sponsorship | en_US | |
| dc.identifier | doi:10.15781/T20R9M663 | |
| dc.identifier.citation | Stoddard, Donna B., Sirkka L. Jarvenpaa, and Michael Littlejohn. "The reality of business reengineering: Pacific Bell's centrex provisioning process." California Management Review 38, No. 3 (Mar., 1996): 57-76. | en_US |
| dc.identifier.doi | en_US | |
| dc.identifier.issn | 0008-1256 | en_US |
| dc.identifier.uri | http://hdl.handle.net/2152/43269 | |
| dc.language.iso | English | en_US |
| dc.relation.ispartof | en_US | |
| dc.relation.ispartofserial | California Management Review | en_US |
| dc.rights | Administrative deposit of works to Texas ScholarWorks: This works author(s) is or was a University faculty member, student or staff member; this article is already available through open access or the publisher allows a PDF version of the article to be freely posted online. The library makes the deposit as a matter of fair use (for scholarly, educational, and research purposes), and to preserve the work and further secure public access to the works of the University. | en_US |
| dc.rights.restriction | Open | en_US |
| dc.subject | business | en_US |
| dc.subject | management | en_US |
| dc.title | The Reality of Business Reengineering: Pacific Bell's Centrex Provisioning Process | en_US |
| dc.type | Article | en_US |