Customization Or Conformity? An Institutional And Network Perspective On The Content And Consequences Of TQM Adoption

Simple item page
dc.contributor.utaustinauthorWestphal, James D.en
dc.creatorWestphal, J. D.en
dc.creatorGulati, R.en
dc.creatorShortell, S. M.en
dc.date.accessioned2015-04-16T13:57:40Zen
dc.date.available2015-04-16T13:57:40Zen
dc.date.issued1997-06en
dc.description.abstractThis study develops a theoretical framework that integrates institutional and network perspectives on the form and consequences of administrative innovations. Hypotheses are tested with survey and archival data on the implementation of total quality management (TQM) programs and the consequences for organizational efficiency and legitimacy in a sample of over 2,700 U.S. hospitals. The results show that early adopters customize TOM practices for efficiency gains, while later adopters gain legitimacy from adopting the normative form of TQM programs. The findings suggest that institutional factors moderate the role of network membership in affecting the form of administrative innovations adopted and provide strong evidence for the importance of institutional factors in determining how innovations are defined and implemented. We discuss implications for theory and research on institutional processes and network effects and for the literatures on innovation adoption and total quality management.(.)en
dc.description.departmentBusiness Administrationen
dc.identifier.citationJames D. Westphal, Ranjay Gulati and Stephen M. Shortell. Administrative Science Quarterly Vol. 42, No. 2 (Jun., 1997), pp. 366-394. DOI: 10.2307/2393924en
dc.identifier.doi10.2307/2393924en
dc.identifier.issn0001-8392en
dc.identifier.urihttp://hdl.handle.net/2152/29320en
dc.language.isoEnglishen
dc.relation.ispartofserialAdministrative Science Quarterlyen_US
dc.rightsAdministrative deposit of works to UT Digital Repository: This works author(s) is or was a University faculty member, student or staff member; this article is already available through open access or the publisher allows a PDF version of the article to be freely posted online. The library makes the deposit as a matter of fair use (for scholarly, educational, and research purposes), and to preserve the work and further secure public access to the works of the University.en
dc.subjecttotal-quality-managementen
dc.subjecthealth-care organizationsen
dc.subjectmultidivisionalen
dc.subjectformen
dc.subjectinnovationen
dc.subjectdiffusionen
dc.subjectindustryen
dc.subjectimpacten
dc.subjectimprovementen
dc.subjectisomorphismen
dc.subjectfashionsen
dc.subjectbusinessen
dc.subjectmanagementen
dc.titleCustomization Or Conformity? An Institutional And Network Perspective On The Content And Consequences Of TQM Adoptionen
dc.typeArticleen

Access full-text files

Original bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
CustomizationOrConformity.pdf
Size:
3.7 MB
Format:
Adobe Portable Document Format
Download

Collections

UT Faculty/Researcher Works