Browsing by Subject "Public administration"
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Item The historical origins of wilderness management : a comparative analysis of fixed anchor policy(1999) Scales, Thomas Arthur; Trubowitz, PeterDriven by normative concerns with the inherent tension between bureaucratic accountability and discretion, much of the public administration literature places explanatory primacy on the procedural evolution of proposed rules and policies. While perhaps advantageous from a reformative standpoint, such studies provide little insight into the nature and origins of the agency preferences which underpin these proposed rules and policies. Employing a preprocedural analytical framework, this study attempts to explain variation in agency preferences concerning the management of fixed climbing anchors in designated wilderness areas. The author suggests that this variation in preferences may be a function of distinctive, historically based management traditions which have developed within the agenciesItem Lineamientos para el diseño de un sistema integral de información en recursos humanos en salud en Argentina(2011-11) Abramzón, Mónica; Di Virgilio, Mercedes; Findling, Liliana; Laperuta, Viviana; Kaufmann, Rodolfo Néstor; Luppi, Irene Raquel; Martínez, Ariel; Venturiello, María PíaItem “Para ustedes, del otro lado”: la producción continua del orden y las marginaciones sociales en las rutinas cotidianas de “hacer la cola” para acceder a servicios públicos en la ciudad de Buenos Aires(2012-11) Martínez, Alejandra; Belvedere, Carlos Daniel; Seid, Gonzalo Javier; Carlos, Sabrina; Silderz, Adriel; Gradin, Agustina; Pérez Schrebler, María SoledadItem The people’s web : government as nexus(2011-08) Newell, Angela Marie; Ward, Peter M., 1951-With the advent of new interactive Internet technologies in government, a move from the transactional loop of electronic government to a more web-like structure of interaction is anticipated for government information systems. It has been argued that that web-like structure of information systems will dictate a new organizational form for government organization. Explored within the dissertation are two primary research questions. The first research question relates to understanding the nature of adoption of new interactive Internet tools in government agencies and whether that adoption differs from the adoption process for transactional systems. To understand the nature of interactive technology adoption, presidential directives, legislation, and laws implementing transactional and interactive information systems are evaluated. Discovered in evaluation are the motivating factors in technology adoption and related technology adoption and organizational outcomes. Accompanying that evaluation is an exploration of the new technologies being used by government agencies as a part of the technology adoption process. To understand the nature of the differences in infrastructure of information systems associated with transactional information technologies and interactive information technologies, a series of case studies were developed. For each case, an exploration of the technology implemented and a map of the Internet architecture for the technology were constructed. Findings suggest that the adoption process and the information system architecture of transactional and interactive technologies are different. Though it is too early in the adoption and implementation process to discern any impacts to the government organization, the technology adoption and implementation is couched in larger organizational theory. Extrapolations are made to address the future form of the government organization and policy outcomes for continued implementation of interactive systems and the organizational impacts are discussed. The second research question relates to the value associated with the implementation of new interactive Internet technologies. To understand any value associated with implementation of technologies, a qualitative assessment of the value conversations within government agencies was conducted, an assessment of citizen value ranking of data was undertaken, and a quantitative analysis of differences in customer service scores given the use of interactive information technologies is conducted. This analysis is triangulated against a historical evaluation of increasing and decreasing scores and an exploration of specific evaluations conducted for interactive technology projects. Findings suggest that that there is value in implementing interactive Internet technologies. However, that signal is weak. A suggestion of research is that evaluation metrics be developed to understand the value of implementing of interactive technologies. Policy suggestions are outlined for technology value evaluation. The concluding outcome of the dissertation is a suggestion of a path forward for interactive Internet technology development in government and an argument for the construct of the emerging organizational structure associated with information organizations.Item Policy goals, political reality, and IT problems : the influence of politics and policy-making on the launch of Healthcare.gov(2014-12) Srinivasan, Ram, active 21st century; Granof, Michael H.Successfully designing and delivering a large-scale information technology (IT) system to meet new organizational objectives is a difficult undertaking in any context. The failure of the federally-facilitated online health insurance exchanges – known most commonly by their website address Healthcare.gov – to properly function when they opened for operations in 2013 provides a case study in how politics and policy-making can uniquely complicate IT projects in the public sector. Analysis reveals several instances where the legislative and regulatory process contributed to the project’s initial failure: from the project’s inception, elected representatives oversold the familiarity and simplicity of the site; statutory and regulatory law amplified the underlying technological complexity of the exchanges; partisan tensions extended the uncertainties around project scope until much too late in the process; legal and political concerns for maintaining stated delivery deadlines came at the cost of adequate testing and site functionality when it first opened; and the team appointed to oversee the project was more sensitive to political challenges then technological ones. Based on these findings, several recommendations are provided to help future representatives and government administrators minimize the negative toll that politics and policy-making can exact on a public sector IT project’s success. These include actively managing expectations, increasing information flow, simplifying functionality, providing fluid but reasonable delivery timelines, and appointing independent and technically savvy project leadership. Using Healthcare.gov as a case study on the effects politics and policy can have on developing IT systems can better prepare legislators and the public for future challenges of developing and implementing technology solutions in the public sector.Item Política y burocracia(2001-11) Orlansky, Dora