Lean property management : process improvement and financial plan for TCG

TCG is a small real estate investment and property management company that seeks to go through a lean transformation to simplify and improve its processes. The main purpose for any business developing a lean business structure is to focus organizational resources on eliminating waste and optimize business processes to become more productive. The main objective of this thesis will be to identify problem areas in TCG’s property management process and provide an improvement plan based on lean methodologies. In addition, this thesis will propose a five-year financial plan based on TCG’s current financial state as well as new capital investments and process improvement goals.