Policy-driven cost containment strategies for ADA mandated paratransit service : a case study of Capital Metropolitan Transportation Authority
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This paper outlines five major policy change recommendations for Capital Metropolitan Transportation Authority’s (Capital Metro) paratransit department called MetroAccess. These policy changes are recommended in response to Capital Metro’s April 2010 audit from the Texas State Legislature’s Sunset Advisory Commission. Overall these policy changes must achieve a mandated 10% cost reduction in the program.