Browsing by Subject "information systems"
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Item Current State of Digital Reference in Primary and Secondary Education(2003) Lankes, R. DavidThis paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. It is believed this data will be of wide utility for digital library builders geared toward primary and secondary users (K-12) such as the International Children's Digital Library [1] and the National Science Digital Library [2].Item The Digital Reference Research Agenda(2004) Lankes, R. DavidThis article presents a research agenda for the study of digital reference. The agenda stems from a research symposium held at Harvard in August 2002. The agenda defines digital reference as “the use of human intermediation to answer questions in a digital environment.” The agenda also proposes the central research question in digital reference - “How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?” The definition and question are used to outline a research agenda centered on how the exploration of digital reference relates to other fields of inquiry