Mediators’ strategies for a successful mediation : a literature review of conflict mediation

dc.contributor.advisorMaxwell, Madeline M.
dc.creatorLi, Jing, M.A.
dc.creator.orcid0000-0002-5057-928X
dc.date.accessioned2019-09-13T21:33:12Z
dc.date.available2019-09-13T21:33:12Z
dc.date.created2019-05
dc.date.issued2019-05-01
dc.date.submittedMay 2019
dc.date.updated2019-09-13T21:33:14Z
dc.description.abstractIn a conflict mediation, a mediator works as a third party to help disputants negotiate their problems and facilitate them to reach a consensus. The goal of a conflict mediations is more than solving problems. From a mediator’s point of view, the key issue in a conflict mediation is to produce results that can benefit each party in the conflict. Previous research examined mediators’ practice in conflict mediations theoretically and empirically. However, there is a lack of specific exploration on mediation strategies that mediators can apply in practice for a successful mediation. The aim of this report is to find feasible strategies that can be used by mediators through reviewing past literature on conflict mediation and rethinking a three-month mediation training the author experienced. Findings indicate that strategies such as creating a comfortable environment, active listening, being aware of disputants’ nonverbal behaviors, and showing empathy are useful and can lead to successful mediation. In addition, in conflict mediations, mediators should be selective to these strategies depending on context. The mediators’ strategies that are summarized in this report are general and possible for a successful mediation; in other words, if mediator use these strategies it will lead to more satisfied parties, so that they can ensure a smoother mediation rather than guarantee an outcome
dc.description.departmentCommunication Studies
dc.format.mimetypeapplication/pdf
dc.identifier.urihttps://hdl.handle.net/2152/75837
dc.identifier.urihttp://dx.doi.org/10.26153/tsw/2939
dc.language.isoen
dc.subjectConflict
dc.subjectMediation
dc.subjectMediator
dc.subjectStrategy
dc.subjectConflict mediation
dc.subjectConflict mediators
dc.subjectMediator strategies
dc.subjectConflict mediation literature
dc.subjectConflict mediation strategies
dc.subjectSuccessful conflict mediation
dc.titleMediators’ strategies for a successful mediation : a literature review of conflict mediation
dc.typeThesis
dc.type.materialtext
thesis.degree.departmentCommunication Studies
thesis.degree.disciplineCommunication Studies
thesis.degree.grantorThe University of Texas at Austin
thesis.degree.levelMasters
thesis.degree.nameMaster of Arts

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