The impact of test feedback on psychiatric inpatients' assessment satisfaction

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Bunner, Melissa Renee, 1969-

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The benefits of receiving psychological assessment feedback were investigated. In the first study the Assessment Questionnaire-II (AQ-II) was developed and empirically analyzed. The AQ-II was used in the second study to measure subjects' satisfaction with their assessments. Subjects were 34 psychiatric inpatients who had recently participated in psychological assessments. Subjects were divided into two groups depending on whether they received feedback about their test results. The group receiving feedback felt more positively about their assessments than the group not receiving feedback. The feedback group felt more positively toward their assessors, more self-confirmed, experienced stronger affective responses, and felt that the assessment would have a more lasting impact on their lives. Although the subjects in the feedback group were more satisfied with their assessments than subjects in the nonfeedback group, it appears that receiving feedback decreased subjects' dissatisfaction rather than made them satisfied with their assessments. Because the type of feedback was not controlled, future research should compare different types of feedback, in order to determine if specific models of feedback would be more satisfying to subjects.