Eavesdropping Twitter: What students really think about writing centers

In recent decades, writing centers have moved from the margins of campus power toward the center (Essid 2014). Because our connections to professors and administrators have increased, students may be less likely to speak freely during consultations, on surveys, and in focus groups. Where, then, might we hear students’ “real talk” about writing centers? In the latter half of July 2015 and the beginning of August, I aimed to find out. My hypothesis was that Twitter might be a space to find “voices that are often left out of our surveys of satisfaction” (Lerner 4). Therefore, I spent a month surveilling Twitter, trying to listen in and access what students say about us when we aren’t likely to be listening. I found Twitter to be a public space in which students feel comfortable talking frankly about school matters, including writing center matters.