Implications of customer service within the United States Coast Guard's Naval Engineering Department
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The customer service within the United States Coast Guard Naval Engineering department has increased significantly in the past decade. Many areas of the naval engineering departments have adopted a customer service policy in part or in whole. However, the naval engineering community is persistently working to reduce costs and operational liabilities generated through their support practices. Financial and operational liabilities have also grown in the past decade, and the United States Coast Guard Naval Engineering department has failed to aggressively address this issue until recently. This leaves naval engineering communities who use their own version of customer service policies to adopt a standard that is compliant toward the Coast Guard’s Naval Engineering force management goals. This paper looks at the history of Coast Guard Naval Engineering customer service issues, how the engineering community has managed the issues in the past and how improvements can be made.