A partnership in question : examining the closure of the UNEGRO telecenter in São Paulo, Brazil
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This master's thesis examines the circumstances behind the closure of a public Internet and communications technology facility established by means of a partnership between the UNEGRO-SP non-governmental organization (NGO) and the São Paulo municipal government's Electronic Government Office. Based on a critical, historical analysis of the São Paulo Municipal Telecenter program and a case study analysis of the UNEGRO Telecenter and NGO, the author investigates the notion of partnership as it applied to the relationship between the telecenter's sponsoring partners and ultimately finds that the incompatibility between each of the sponsoring partner's program goals was a contributing factor to the UNEGRO Telecenter's demise. Furthermore, by tracing the evolution and rationale for telecenter implementation for development in São Paulo, the author finds adherence to the development literature's expanded definition of telecenter sustainability to include social and leadership factors in addition to financial considerations crucial to the survival of the UNEGRO Telecenter. The decision to employ telecenters as a preferred solution for the digital inclusion issue in Brazil, specifically in São Paulo, is examined within the literatures of globalization and the digital divide.