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    Information Flow to Front-line Employees

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    CRUMP-HDOCapstone_Poster.pdf (896.5Kb)
    Crump CAPSTONE.pdf (940.3Kb)
    Date
    2015-12-01
    Author
    Crump, Neil
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    Abstract
    This research is a case study within a large bureaucracy; the physical plant operations of a Tier-one university in the United States. The organization of study received low scores for internal communication in their all-employee surveys in 2012 and 2014 and was cited for “lack of information flow to front-line employees” in a peer audit conducted in 2011. Root causes for these deficiencies are investigated through (1) Activity Theory analysis, (2) Leader-Member Exchange Theory and (3) linear regression analysis of all-employee survey data. No formal initiatives addressing internal communications had been initiated when this study was launched so the research was used to identify areas for improvement within the organization.
    Department
    Human Dimensions of Organizations
    Subject
    Leader-Member Exchange Theory
    Activity Theory
    employee survey analysis
    linear regression analysis
    URI
    http://hdl.handle.net/2152/46028
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    • facebook
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    © The University of Texas at Austin