Understanding resistance factors in professional e-learning: a literature review
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Professional training involving the use of online tools and technology (also called “e-learning”) has become a lucrative alternative to live, in-person instruction in today’s 21st century workplaces. However, several factors can impact the adoption of these online services. This report reviews literature concerning employer and employee-related factors that have caused resistance or otherwise hindered adoption of e-learning services in professional settings. This review identified two factors associated with employer resistance—(a) unclear leadership goals and (b) high cost—and two factors associated with employee resistance—(a) individual learner differences and (b) work environment. The limitations of this literature review, as well as possible future research and directions, are also discussed.