Texas Child Welfare System needs to protects its workers

Abstract

Texas Child Protective Services has been struggling with keeping its workers. The turnover rate, which measures the frequency of workers quitting and entering the agency, has been extremely high since the 1980s. In 2012, CPS reported that about one-fourth of its skilled workers are leaving the agency. This puts extra burden on the remaining workers, eventually leading them to resign as well. To fix the turnover issue, the state of Texas initiated a major reform in CPS in 2006. Although the reform succeeded in improving the quality of work environment and other areas, it failed to bring down the turnover rate. To identify why the statewide reform had failed, former caseworkers share their experiences with the agency to reveal what causes the high turnover, the detrimental effects it has on children, and what should be done to reduce the rates.