Browsing by Subject "operations management"

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Efficiency and design optimization in healthcare facilities
(2020-05) Gandhi, Annika; Anderson, Edward
Maximizing operational efficiency in both hospitals and clinics has become increasingly important in the last decade as elements of the healthcare industry continue to evolve. As care becomes more expensive and there is a shift towards consumerism and higher competition in the market, more efficient and satisfactory care is paramount to the success of providers. Aside from the quality of practitioners and facilities, one way that clinics and hospitals in the U.S. can increase efficiency of patient care and improve patient experience is to implement principles of operations management that can optimize how a patient flows through a healthcare system. This paper aims to ascertain the most successful aspects of facility design in both outpatient and inpatient settings that allow for optimal efficiency using principles of operations management. The main concepts applied to healthcare from operations management are the utilization of lean methodology, which focuses on reducing wasted time and materials, and minimizing flow time of patients through the system. This paper will review existing literature and highlight common successful designs and techniques through analysis of case studies from clinics and hospitals in the United States. A gap exists in the literature as to whether there are direct patient benefits to a lean-focused clinic and hospital design. The findings of this paper demonstrate that design layouts that prioritize patient and practitioner flow through the system are likely to have a positive effect on a patient’s satisfaction with their visit and ultimately better patient outcomes. Highlighting the direct impact on patients will elucidate to administrators and physicians alike the benefits of implementing these methodologies to reduce frustrations of inefficiencies felt by both patients and practitioners.