LYNDON B. JOHNSON SCHOOL OF PUBUC AFFAIRS POLICY RESEARCH PROJECT • A Report by The Utility Regulation Polley ReS«JrCh Project ·Lyndon B. Johnson School ofPublic A/fain The Unlvenlty ofTeXIU flt Austbl 1975 ©1975 The Board of ltepnts ·The \l'nivenity of Tau Price: $3.$0 # PREFACE Due to greater consumer demands and the rising cost of capital, utility industries in Texas have been forced. to seek rate increases to improve and ex­pand needed facilities. In some cases requests for rate adjustments have led to public controversies and court battles that have greatly prolonged the rate­making process. In others, regulatory bodies have seemingly yielded to the utility companies without an adequate study of their requests. Both the need for prompt attention to rate increases and the desire to protect the consuming public led to an examination of utility regulation in Texas. Conducted within the framework of an LBJ School Policy Research Project during the academic year 1974-75, this study seeks to explore the issues raised by all parties at interest and to recommend courses of action that affect the immediate and long-range future of the utility industry. Marlan Blissett, Project Director ii POLICY RESEARCH PROJECT PARTICIPANTS Chet Allerhand, B.A., (Political Science), Franklin and Marshall College Bruce B. Byron, B.A., (Government), The University of Texas at Austin Mary Ann Coursey, B.A., (Political Science), Southern Methodist University Daniel c. Frederick, B.A., (Political Science), Southern Methodist University Alfred Giles, IV, B.A., (Zoology), The University of Texas at Austin Jane Ann Hart, B.A., (Antropology), The University of California at Santa Barbara Traci Harte, B.A., (Art History), Stanford University R. Keith Hopson, B.A., (Political Science), Austin College Linda Look, B.A., (Government), The University of Texas at Austin Malcolm C. MacDonald, B.A., (Economics), University of Notre Dame Richard C. Rue, B.A., (Political Science), University of Wisconsin-Madison Herman M. Schwartz, B.A., (Sociology), University of Arkansas Cindy L. Sesler, B.A., (History), The University of Texas at Austin Peter C. Weingarten, B.A., (Political Science), University of Wisconsin-Milwaukee David West, B.A., (Political Science), Austin College Julius E. Whittier, B.A., (Philosophy), The University of Texas at Austin iii Marlan Blissett, Project Director, Associate Professor of Public Affairs, Lyndon B. Johnson School of Public Affairs; B.A., (Government), Texas Technological University; M.A., (Political Science), University of California (Berkeley); Ph.D., (Government), The University of Texas at Austin Dagmar Strandberg Hamilton, Assistant Professor of Public Affairs, Lyndon B. Johnson School of Public Affairs; A.B., Swarthmore College; J.D., Univer­sity of Chicago and American University Law Schools G.~. Williams, Jr., Assistant Professor of Public Affairs, Lyndon B. Johnson School of Public Affairs; A.B., (Politics), Princeton University; Masters of Public Policy, University of Michigan; Ph.D., (Urban and Regional Plan­ning), University of Michigan iv TABLE OF CONTENTS PREFACE ii POLICY RESEARCH PROJECT PARTICIPANTS iii SUMMARY OF RECOMMENDATIONS vi PART I: RATE REGULATION 1 Introduction 2 Chapter I: Introduction to Utility Rate Regulation 9 Chapter II: Utility Finance 21 Chapter III: Legal Framework for Local Regulation in Texas 54 Chapter IV: Utility Rate Structure 70 Chapter V: Uniform Systems of Accounting 86 Chapter VI: The Test Year in Utility Rate-Making 97 Chapter VII: Purchases Gas Adjustment Clauses 106 Chapter VIII: Reconunendations 112 PART II: PUBLIC UTILITY SERVICE QUALITY: THE NEED FOR REGULATORY REFORM IN TEXAS 115 Chapter IX: Introduction, Methodology, and Summary of Findings 116 Chapter X: Resource Allocation for Texas Utilities 130 Chapter XI: Quality of the Consumed Product 143 Chapter XII: Government Intervention in Utility Service Extension 153 Chapter XIII: Protection of Consumer Rights 159 Chapter XIV: Social Costs in Public Utility Service 174 PART III: A Model Bill for Utilities Conunission 184 v SUMMARY OF RECOMMENDATIONS RATE REGULATION UTILITY FINANCE Regulatory bodies should allow rate levels that are sufficient (1) to pay higher interest costs on additional debt and equity capital, (2) to strengthen credit ratings to minimize interest charges, and (3) to create an equity ratio sufficient to protect bond marketability. Under present conditions, a return on equity of at least 15 percent per annum may be required to meet these objectives. UTILITY RATE STRUCTURES Utility rate structures should be redesigned (1) to insure a level of utility service adequate to meet basic residential consumption needs and (2) to discourage wasteful and inefficient use of energy resources. Under the present declining block structure, the average price per unit of energy decreases as consumption increases; such a system is neither economically justifiable nor compatible with stated policy objectives. Each alternative rate structure discussed in this report--inverted rates, flat rates, peak-load pricing, and life-line rates--is an improvement over the present system in terms of both equity and conservation. The unpredictable element in each is its ability to meet utility revenue requirements. Since utilities have both expertise and a vested interest in maintaining the financial viability of the industry, they should assume the initiative in reforming rates to achieve these goals. vi UTILITY ACCOUNTING SYSTEMS All Texas utilities of comparable size and type should be required to adopt the same uniform system of accounting. In designing the accounting system an effort should be made to balance the benefits of using updated methods (e.g., the future test year and price­level accounting) with the costs of varying from the current accounting re­quirements of the Federal Power Commission, the Securities and Exchange Com­mission, and other regulatory authorities. THE TEST YEAR IN UTILITY RATE REGULATION Regulatory bodies possessing substantial staff and budget capabilities should use a future test year which coincides as closely as possible with the period in which prospective rates will be in effect. Regulatory bodies possessing only moderate staff and budget resources should use a mixed test year in setting prospective rates for utilities. Regulatory bodies possessing little or no staff and budget capabilities should use the historical test year. ., Utility regulation in Texas should incorporate a system of reporting and mni­toring procedures to facilitate checking the accuracy and reliability of test year data. PURCHASED GAS ADJUSTMENT CLAUSES Gas utilities should be allowed to adjust their rates quarterly through the use of mandatory purchased gas adjustment clauses. Rate increases effected through purchased gas adjustment clauses should be subject to refund if found to be unwarranted upon review by the proper regulatory authority. vii GENERAL RECOMMENDATIONS The state government should: (1) encourage energy conservation to decreas~ demand for natural gas and electricity; (2) pay increased attention to the relation of costs to benefits in regu­lation, particularly in areas of environmental pollution; and (3) conduct independent studies to confirm utility forecasts of future utility demand, construction costs, and the effect of price and rate structures upon demand. Consumers in Texas should be made more aware of the costs of individual energy consumption. State and local government should (1) encourage the owners of private buildings, especially apartment buildings, to require lessees to be responsible for their own utility bills and (2) enact statutes requiring all public office buildings to have electricity meters for each tenant. QUALITY OF SERVICE RESOURCE ALLOCATION FOR TEXAS UTILITIES 1. To assist long-range planning decisions, we urge that the State of Texas examine information generated and disseminated by the Federal Government that may deal with resource supplies, consumption and possible shortages~ To the extent that Federal information does not meet Texas' needs, state government should act to provide that information. 2. To insure that utilities will have the ability to develop new inputs and technology to meet society's needs, we feel that utility rates should be suf; 'ficiently flexible to allow funds for research and development to be included in the rate structure. To the extent feasible, government should assist and encourage utility research. 3. In recognition that land is a vital resource input in production and trap~­ mission of utility services, we urge state policies encouraging efficient and ~roper use of land including joint rights-of-way and planning for future plant­ sites•. 4. we .are content with neither pure market allocation of utility resources, nor are we content with present government controls. We recognize that utili­ ties must compete in resource markets with other industries. To insure that resource prices give proper signals, we feel that governmental price controls and olicies such as subsidies, which may result in over consumption of re­ sources, shou d be reviewe an correcte • By ma ing necessary corrections, prices will more accurately reflect true scarcity of these resources. 5. To insure that utilities have adequate technical personnel, we reconnnend that state-wide vocational education programs bQ sensitive to manpower needs of the utility industry, particularly in the state's rural areas. The state should assist in the flow of information concerning available personnel and the various Texas utilities. 6. In:view of the fact that the unavailability of an input for utility service has the potential of creating a crisis situation, we feel that the state of Texas should establish an authority to allocate resources if severe scarcities arise. This already exists for land resources through the power of eminent domain. In the event of a utility crisis, the state should use all such powers to correct that situation. viii QUALITY OF THE CONSUMED PRODUCT (1) The state should design service performance standards for the natural gas, electricity, te·tephone 1 water, and cable televisfon utilities, and also any other services . which are considered ·to ·be u~ Section Number or Case Citation Method Prescribed Brief Explanation of Method RHODE ISLAND x Original Cost SOUTH CAROLINA SOUTH DAKQT A 1 x x Original Cost TENNESSEE TEXAS2 x x x Alvin Case Original Cost Adjusted "Y_a!ue Adjusted value determined by combining Vernon's Ann. original cost less depreciation and cunent Civ. St. ut. 1446 C cost less adjustment for both present age sections 1 to 91. and condition. The Commission has dis­ cretion to weight original cost between 60% and 75% and current cost between 25% and 40%. UTAH Original Cost VERMONT x x Original Cost Original Cost and Prudent Investment. Prudent Investment Judgement of the Commission under its Other general authority to determine just and reasonable rates. VIRGINIA VIRGIN ISLANDS3•5 x ' Original Cost WASHINGTON 19Wn. (2nd) Other Any method or combination of methods 200,244 warranted by law. WEST VIRGINIA Original Cost WISCONSIN x Other Original cost of utility plant used and useful in providing service. WYOMING x x Original Cost JAMAICA Other As appears in the books of the company. Source: Reprinted from: Federal and State Comminion Jurisdiction and Regulation ofElectric, Gas, and Telephone Utilities -1973. (Washington, D.C.: Federal Power Commission) p. 24. The State of Texas has been amended to reflect ~of the Public Utility Regulatory Act, 197 5. 1 No Commission regulation of electric or gas utilities. 2 Amended to reflect passage of the Public Utility Regulatory Act, 1975. . 3Etectric facilities are Government owned and operated and are not regulated by the Commission. No natural gas service in the Virgin Islands other than "bottled gas" which is not regulated by the Commission. 4 Etectric statute specifies fair value, cost, etc., to be considered. Gas and telephone statutes do not specify. 5 1967 data -no reply to 1972 survey. 15 should be given in rate making to the original cost of construction and to the present cost of replacement. The "fair return on fair value" criterion was mod­ified in 1944 with the Court decision in Federal Power Commission v. Hope Natural Gas Company.6 In this case, the Court ruled that the regulatory commission shouli be permitted to establish rates in any manner which produces reasonable end results. Since the Hope decision there has evolved a wide range of rate making processes The method used by each state to determine utility rate bases is indicated by Table 1. RATE OF RETURN DETERMINATIONS As mentioned previously, the utility's rate of return is the percentage of the total investment represented by the rate base which the utility is allowed tc recover on a yearly basis. Out of its return (total income from rates le~s oper­ating expenses), the utility must be able to offer investors a rate of return ade­quate to attract the additional capital required by the utility. Thus, a "fair rate of return" is a rate of return to the utility which will allow the utility t ,) meet its operating expenses and to attract the amount of additional capital neede~ to provide adequate continuing service at reasonable rates. As explained in Chapter VI, a utility's operating expenses can be estimated on the basis of future, histori­cal, or mixed test years. Since the Hope decision, regulatory commissions have attempted to base their rate of return findings as much as possible on directly ascertainable revenues and costs. As Chapter V of this section explains, the lack of uniform accountin~ systems among utility companies can complicate rate of return determinations. Also, not all costs of capital are directly ascertainable, since there are no contractual returns on equity (as there are on preferred stocks and bonds). Furthermore, future costs of bonds, as well as connnon and preferred stocks are subject to daily mark£'t fluctuations. Thus, the rate of return determination must always be made at least partially on the basis of estimates. 16 There are essentially four major considerations in estimating the utility's cost of capital: (1) the capital structure of utility financing, (2) the cost of debt, (3) the cost of return on preferred stock, and (4) the cost of return on coumon stocks. CAPITAL STRUCTURE A utility uses several types of capital to maintain its operations, with each type having its own cost. The cost of capital to the utility is the weighted average of all these capital costs. The weight ascribed to each capital cost is the proportion of the total capital cost which each cost constitutes. For example, a typical utility might have a capital structure consisting of 50 percent debt, 15 percent preferred stock, and 35 percent common stock. If the capital costs associated with each of these types of capital are 4 percent, 5 per­cent, and 9 percent respectively, the cost of capital would be 5.9 percent. (Total capital costs = (50% X .04) + 35% X .09) + (15% X .05) = 5.9%.) Thus, a utility's capital structure is an important consideration in setting the utility's fair rate of return because it determines the total cost of capital which the utility must pay from the return on investment. Cost of Debt The cost of debt is the price which a utility must pay for the use of borrowed capital. The cost of outstanding debt is readily discernable from contractual records. The cost of additional (future) debt, however, must be estimated on the basis of economic projections. Thus, in figuring the fair rate of return the cost of debt is, at least in ~art, an estimate. 17 Cost of Preferred Stock The cost of preferred stock can be determined from the records of stock transactions. It should be noted that utilities are relying increasingly on bonds rather than preferred stock because investors find utility bonds are more attractive due to their tax exempt status. Cost of Common Equity In determining the cost of common equity, or the return on common stock which investors expect to receive, the problem is to establish what determines the market price of common stock. Regulators must rely on estimates for the cost of common equity since there are no contracts specifying the return to be paid on common stock. 18 REFERENCES 1. 109 A.2d 719, 723; 176 Pa. Super. 550 2. 62 F. 853, 865, 10 c.c.A. 653; 27 L.R.A. 827 3. 67 A.2d 735, 739; 165 Pa. Super. 286 4. 121 S.E. 716, 95 w. Va. 557 5. 121 S.E. 716, 95 w. Va. 557 6. 320 U.S. 591 19 BIBLIOGRAPHY David A. Kosh, "The Determination of the Fair Rate of Return in Principle and Practice." Practical Lawyer, vol. 12, no. 7, p. 9. Alfred L. Parker, "The Regulation of Public Utilities." Natural Resources Journal, vol. 10, no. 4, p. 827. U.S. Federal Power Commission. Federal and S.tate Commission Jurisdiction and Regulation of Electric, Gas, and Telephone Utilities, 1973. (Washington, D.C.: 1973) 20 CHAPTER II: UTILITY FINANCE INTRODUCTION As utility bills rise, there is much talk about utility companies earning "excess profits", being underregulated, and having inept management. Whatever the merit of these arguments, the most pressing question in the future will be whether projected utility needs can be financed. Although all utilities will have difficulties in raising the investment capital needed to meet the growth in demand predicted under even the most favorable scenarios, the investor­owned electric companies face a particularly difficult situation. This dis­cussion of utility finance is focused primarily on the investor-owned elec­tric utilities; however, the majority of this material is equally applicable to the other major utilities: natural gas, telephone, and water. THE UTILITY INDUSTRY'S CAPITAL PICTURE THE NEED FOR CAPITAL Utilities are "capital intensive" industries. Unlike industries that rely predominately on manpower for production, utilities rely heavily on capital expenditures for physical equipment--dams, generators, transmission lines--in short, the means for capturing, harnessing, and transmitting energy. Although most companies require less than $1 in assets to produce each $100 of revenue, utilities require assets of $3 to $4 per $100 of revenue. (See FIGURE 1 A CAPITAL INTENSIVE INDUSTRY Assets Required to Generate One Dollar of Sales Revenue $3.95 $3.85 $3.35 $2.85 $0.83 LJ D All Mfg. Power AT&T GTE TEL Other Companies Companies (Exel. Independents W. Elec.) (USITA) (Fortune 500 (Fortune 30 May '74) . Largest July '74 Source: Public Utilities Fortnightly, January 30, 1975. 22 FIGURE 2 THE UTILITY INDUSTRY'S INCREASING NEED FOR CAPITAL 120 Billions 1968 1970 1972 1974 % IncreaseTotal expenditures for sinceplant & equipment 1966 161% 14% 61% 52% of Dollars Data : Department of Commerce Source: Business Week, Sept. 14, 1974. 23 Figure 1) In 1974 the expenditures for plant and equipment by gas and elec­ tric power and telephone utilities were approximately $35 billion or 28 per­ cent of the national expenditure for plant and equipment. (See Figure 2) Like other companies, money for these expenditures is only partially funded internally by company revenues and the remainder is obtained externally, primarily from the sale of stocks and bonds. Due to the high ratio of assets to revenues, utilities finance only a tenth of their total capital investment from internally generated monies. Most corporations finance more than half internally. To raise money, utilities must compete for investment capital with corporations that have more revenues to secure their debts and are not restricted in raising prices by government regulation. SOURCES OF CAPITAL Electric, gas, and telephone utilities have traditionally been able to raise the large amounts of money necessary to pay for continued expansion of their services as well as to refinance the debt acquired from past expansion. Utilities have obt~ined this money from four sources: debt capital (primarily bonds), preferred stock, common stock, and earned surplus (accumulated or undivided profits of past periods reinvested in the firm). Earned surplus constitutes only a tenth of total capitalization. The re­mainder is raised from debt and stock. The comparison of all four money sources is called the capitalization ratio. A typical utility is capitalized at 54 percent debt, 12 percent preferred stock, 24 percent common stock and 11 percent retained earnings.l This capitalization ratio was derived through cumulative actions of various courts and regulatory bodies. These actions were influenced by the frequently expressed belief that for any given utility company at any given time there exists an ideal capital ratio. The ideal 24 capital ratio maximizes the use of lower interest sources of capital--debt (primarily bonds)--while not being so "leveraged" as to discourage prudent 2 investors. Leverage is the use of senior capital (borrowed funds, bonds, and preferred stock) to control the return to common stockholders. If the total capital structure is highly leveraged, there is a high percentage of senior capital and low percentage of common stock. Since the return to senior capital is fixed, any profits over that fixed return can be distri­buted to common stockholders. The fewer the common stockholders, the higher the individual return. For example, with a highly leveraged total capitali­zation of $100,000 composed of 90 percent ($90,000) senior capital and 10 percent ($10,000) common stock, a 5 percent ($5,000) return on total capital must be distributed first to the lower interest, lower risk senior capital investors and then to the remainder to the common stockholders. If the rate of return to senior capital were three percent ($3,000), then the remaining revenues ($2,000) would be available for distribution to the common stock­holder making a rate of return of 20 percent on their original $10,000 in­vestment. Thus, if earnings are in excess of the fixed interest requirements of senior capital, it is to the advantage of common stockholders to hold as small a percentage of total investment as possible. However, if earnings on total investment fell to 2.5 percent ($2,500), the fixed payments could not be met, the company would default on interest payments, and its credit rating would be seriously damaged. Therefore, it is important to the senior capital owners that enough capitaliz~tion is provided through common stock and earned surplus that sufficient revenues are available to cover fixed interest charges on bonds, loans, and preferred stock. There are several ways in which risk is minimized to attract capital at low interest rates. The Securities and Exchange Commission (SEC), which regu­ lates all utility holding companies, generally insists upon a capitalization ratio of at least 30 percent equity (common stock).3 This prevents past abuses of leverage whereby holding companies would amass large debt to equity ratios and, by investing only a small amount in common stock, could drain off all revenues above the fixed interest charges of senior capital, while risking very little if the company failed to earn more than fixed charges. In addi­tion, most bonds are marketed with protective restrictions limiting additional bonds to a ratio (usually 60 to 75 percent) of net new property added and requiring the total fixed charges on present and additional bonds be covered by earnings of at least twice as much.4 Thus the capitalization ratio is an important indicator of the risk and earnings potential of a company. With utilities' stability of earnings and the regulatory efforts to prevent abuses, leverage has become an effective tool for building a modest return on total investment into a return attractive enough to compete in the common stock market. THE REQUIREMENTS OF INVESTORS To sell their stocks and bonds, utilities must offer an investor an equal or greater return on his money at an equal or lesser risk than other industries in the money market. The return investors receive from a utility is determined by how a company's management decides to distribute profits. Unlike most other companies, a utility's profits are controlled through government regula­tion. Regulators attempt to allow a "fair rate of return" just sufficient to attract the necessary capital for providing adequate service. There is 26 substantial disagreement among regulators, utilities, and consumers as to the definitions and judgments used in determining "fair", "sufficient", "necessary", and "adequate". Consumers want the lowest possible utility bills and, therefore, urge minimal prices; utilities tend to want the largest possible profit to retain stockholders, increase capital develop­ment, and provide the best long-range services. The regulators are caught in the middle attempting to maintain the lowest possible prices while allowing sufficient capital to the utility to maintain borrowing capacity for future growth and development. Risk is the second factor affecting investment. The higher the risk factor, the greater the chances of losing an investment. Thus, the return must be proportiona~e to the investor's chance of losing his earnings from an investment or losing the principle investment itself. HOW UTILITIES DIFFER FROM OTHER INVESTMENTS Utilities share a group of interrelated characteristics which set them apart from other business enterprises. First, utility rates are regulated by government. Second, utilities are almost always monopoli es. Third, utilities provide vital public services. Government Regulation Regulation attempts to accomplish many goals: the prevention of abuse of monopoly privilege, protection of consumers, allocation of products be­tween competing consumer groups, and preservation of ecological standards. 5 In addition, the courts in the Hope case have required regulatory bodies to ensure a "fair rate of return" to the investor. These goals are inter­ 27 related and sometimes conflicting. The basic tool in achieving these diverse goals has been the control of product prices. Regulators attempt to determine prices that will generate sufficient revenues to compensate past investors, as well as to encourage additional investment at a level capable of refi­nancing old debt and financing future needs. Most important to the investor is the realization that, although companies work to maximize profits, utility management is constrained by regulatory bodies which must meet numerous and frequently contradictory demands. Monopoly Status Utilities are natural monopolies. They are businesses in which a single firm can produce and deliver electricity, natural gas or telephone service to a given number of customers at a lower per unit cost (per KWH, cubic foot, or telephone call) than several smaller firms prcviding the same total service. This is due to decreasing unit costs afforded by economies of scale. Natural monopolies are also created by physical limitations such as a dam or a bridge site where there is room for only one firm. Utilities are also artificial monopolies. Artificial monopolies are created by legal barriers such as exclusive franchises or economic barriers such as discriminatory pricing. In the first case, a city can decide it wants only one firm to have the right to plant telephone or electric poles through­out the city and prohibit all others. In the second case, an established firm that has achieved low unit costs through economies of scale can contin­ually underprice a new firm and drive it out of business before it grows large enough to achieve those same economies of scale. Because of the redistributive effect of pricing the costs of utilities, monopoly status is frequently guaranteed by an exclusive franchise. If the 28 utility's market were not protected from the entry of competing firms, another telephone company could offer service only to the densely populated urban area. Because it would not have to subsidize the rural customers, the new telephone company could charge lower rates to attract urban customers and thereby erode the revenue base of the original firm. Thus the franchise places a legal obligation upon a firm to provide ser­vices to a particular area. This legal obligation forces utilities to meet new demand whether or not it is profitable. Utilities must serve rural resi­dents even though it is less profitable than serving urban areas. Thus, while the auto industry has the option of not establishing a dealership in an area where demand is insufficient to meet overhead costs, an electric utility must often string miles of line to serve a customer whose electric bill does not approach the costs of serving him. In addition, utilities are tied to a particular service area, both legally and by their vast physical plant. They cannot move to areas of more favorable labor or material costs such as many industrial firms can do. Utilities and the Public Interest Utility services are vital to the community. Consumer demand for telephone, electricity, and gas tends to be very stable in the short run, despite fluctuations in the economic cycle. Economic growth cannot continue 6 long without the support of "social overhead capital11 : (1) effective trans­ portation, (2) good communications, and (3) flexible and reliable power sources. The first in the broadest sense and the last two in the narrowest sense are public utilities. In short, these services are so crucial to our life style that if private industry did not provide them, the government would have to provide them. If the government could not provide them, then lifestyles would change considerably. 29 FINANCING INVESTOR-OWNED ELECTRIC UTILITIES PAST FINANCING Prior to the late 1960s, the utility industry's unique combination of characteristics was generally advantageous. Its monopoly status gave the utilities sole access to a growing demand for its services. Growth was relatively inexpensive to finance in a money market where bond interest was three to five percent (See Figure 3) and the expanding physical plant (See Figure 4) provided a larger rate base to which the regulated prices could be applied. Since the industry was still approaching increasingly large econo­mies of scale, greater product output decreased unit price. Regulatory lag (the time between the request for and the implementation of a rate change) occurred while companies were requesting rate decreases. Thus during the lag periods the utilities were charging higher prices than even they thought neces­sary and the lag helped increase profits. The chief financial incentive for continued growth of production of services, whether it was kilowatt hours of electricity or cubic feet of gas, was price regulation. Since prices were fixed, the only avenue for increasing profits was to increase revenues by increasing service at decreasing costs. This was possible as long as expenses incurred in operation and finance did not outweigh the revenues of increased sales--in other words, as long as economies of scale predominated. Statistics from the Federal Power Commis­sion (FPC) illustrate this growth environment in the investor-owned electrical utilities. 7 From 1950 to 1970 electric consumption increased 360 percent for residential users. To meet this demand, physical plant investment increased 390 percent. This enlargement of utilities' physical plants was financed by an increase in the investment in common stock of 166 percent, retained earnings 30 FIGURE 3 UTILITY BOND AND STOCK INTEREST % 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9 .0 10.0 % 2.0 3.0 4.0 5.0 6.0 7.0 8 .0 9.0 10.0 1946 '47 '48 '49 '50 '51 '52 '53 '54 '55 '56 '57 '58 '59 '60 '61 '62 '63 '64 '65 '66 '67 '68 '69 '70 '71 '72 '73 '74 Source: Moody's Public Utility Manual, 1974, p. a8. FIGURE 4 TOTAL PLANT INVESTMENT IN PRIVATELY-OWNED ELECTRIC UTILITIES YEAR 50 55 60 65 70 Source: See Reference 7 of 620 percent, and long-term debt of 357 percent. During the same time period, bills for the average residential user increased by only 185 percent and the commercial use by 260 percent. From 1950 to 1960 all operating costs were either stable or decreasing as a percentage of operating revenues. In 1964 the 'percentage of production costs (more than half of which are fuel costs) began a steady increase as a percentage of operating revenues until in 1972 it had nearly regained its 1950 level of 51.3 percent. (See Figures 5 through 8). In general, continued economies of scale and low expansion costs permitted electric utilities to expand their output of electrical service while main­taining or decreasing unit costs. Low electric prices (allowed by low costs) became r~latively cheaper as indiv5dual income rose due to a general increase in economic productivity and price inflation, encouraging greater demand for electricity. This additional demand in turn brough greater production, greater economies of scale, lower costs, lower prices, and increased demand. This cycle of events facilitated a continuous growth consumption of electricity while allowing the regulators to simultaneously satisfy the utilities with handsome returns on total investment and the customer with constant or decreasing prices. Investment Posture of Utilities in Texas Texas utilities have developed a reputation for being among the best utility investments in the country. Three factors have been cited for the success of Texas utilities in attracting capital. First, Texas had a radidly expanding market with steadily growing utilities, and this growth allowed realization of greater economies of scale. Second, Te~as had a cheap and abundant supply of natural gas which it burned as boiler fuel. Third, Texas had no state regulatory commission and rates were "established by 2000 1800 1600 1400 1200 1000 800 600 400 200 0 0 E 52 p x p E 50 R E A N T s 48 I E N s 46 G 44 (PERCENT) 42 160 140 ANNUAL BILL 120 (DJLLARS) 100 75 50 FIGURE 5 TOTAL CONSUMPTION OF ELECTRICITY (billions KWH) 50 55 60 65 70 Source: Div. of Fossil Fuels, Bureau of Mines, Dept. Interior · FIGURE 6 34 50 55 60 65 Source: See Reference 7. FIGURE 7 AVERAGE REVENUE PER KWH (CENTS) 300 AND \. AVERAGE ANNUAL RESIDENTIAL ' ,_ BILL (DOLLARS) 280 '-PRICE "" '-... --260 ........... ........_ "" 240 ............ ' " .......... -./ 220 50 55 60 65 70 Source: See Reference 7. 33 P E °R X pD E U N c s T E I S 0 N (PERCENT) PRICE (CENTS) FIGURE 8 CAPITALIZATION OF GROWING INVESTMENT (Classes A & B privately owned electric utilities) Billions $ 48 40 ~ 36 1950 54 56 58 60 62 64 66 68 70 Source: FPC, Statistics of Privately-owned Electric Utilities in the U.S., 1960, 1970. 34 regulation with municipal governments which had historically condoned above­ average rates of retum. 118 Using the FPC eight-year averages, it is relatively easy to see the preferred position of Texas utilities compared to the national average (the most extreme values reported by any one company are shown to add perspective to the comparison). (See Table 2.) From these statistics it is apparent. that, because of lower than average fuel costs, total production expenses, and plant investment, a lower than average rate brought higher than average returns to equity holders. To get some idea of the effect of regulation upon costs and profits, it is helpful to compare Texas to states which have experienced similar regional growth and have adequate fuel supplies, but which are also regulated by a state agency: Arkansas, Louisiana, Oklahoma and New Mexico (See Table 3). The table of comparative statistics shows that fuel costs are about equal and that all other cost factors do not significantly differ when compared with the national average, except for New Mexico's high investment costs. In general, Louisiana seems to duplicate Texas, although it charges a lower selling price with nearly as great a return on equity. Arkansas seems to off­set its slightly higher production costs with slightly lower investment and operating costs, yet chooses a lower selling price and provides the lowest re­turn on adjusted investment. New Mexico, by offsetting its higher investment costs with a higher selling price, provides the highest return on adjusted in­vestment and a return on equity midway between the extremes. The comparison with other states shows that the costs of producing and selling one kilowatt hour of electricity only sets a floor for the selling price. The actual selling price varies with what a state commission deter­mines to be a reasonable return on investment. All selling prices are well 35 TABLE 2 Performance Criteria Nationwide Extremes Aver. Tex. High Low I. Fuel cost per.million BTU (cents) .... .. ... ...... .......... . 27.3 20.4 46.2 8.7 2. Production expenses/KWH generated (mills) ....... . ...... . .. . 3.6 2.7 41.6 0.3 3. Plant investment/KWH sold (mills) . ... . ...... . .... . .. . . . . .. . 52.2 44.9 143.6 1.0 4. Expense per KWH sold (mills) .. .. . .. .. . .. . ..... ... . ... . .. . 11.9 10.4 3Ll 2.4 (measure of operating cost per unit of sale) 5. Operating expenses as a % of revenue . . ... . ............... . . . 77.9 74.7 133.4 65.l 6. Administrative and general expenses as a % of operating and management expenses (general measure of overhead) .. . ....... . ... . ... . ... . ..... . 15.0 16.5 51.3 1.6 7. Sales expense per customer($) (advertising and merchandising) . . ... . . . .. .... ... : ... .. .. .. . 4.99 7.3 578.5 0.03 8. Revenue per KWH sold (mills) (selling price) ..... -... ... ... ... . . . . ..... . .............. . 15.2 14:0 37.9 2.7 9. Return per KWH sold (mills) . .. : .... . ... .. . . . ......... . .. . 3.5 3.7 7.9 0.0 l 0. Return on adjusted investment (%)* ... . .................... . 7.26 8.91 11.81 0.35 11. Return on common equity (%)** ... . ......... . ............ . II 25 15.48 17.8-P­ 4.07 *Adjusted investment represents electric utility operating income as a percentage of net plant inves~ent in service plus a provision for working capital. **Return on common equit}r represents the net income earned on average common stock ex­pressed as a %. + Texas Power and light Source: Performance Profiles: Pril'ate Electric Utilities in the U.S. 1963-'70. Federal Power CommisDon. Washington, D.C., April 1973. 36 TABLE 3 Performance Criteria Tex. Ark. La. Okla. N.Mex. I. Fuel cost per million BTU {cents) .. .. ..... ........ 20.4 23.3 20.2 18.3 22.9 2. Production expen5es/KWH generated {mills) .. .... . .. 2.7 3.0 2.6 2.5 3.2 3. Plant investment/KWH sold (mills) ... .... ... .... .. 44.9 42.0 45.8 48.5 61.1 4. Expense per KWH sold (mills) ..... . . .. . .. .. .... . . 10.4 9.6 9.3 11.2 13.2 (measure of operating cost per unit of sale) 5. Operating expenses as a% of revenue .... .. ........ 74.7 79.2 75.l 76.7 75.4 6. Administrative and general expenses as a %of operating and management expenses (general measure of overhead) ......:... _. , . ... . ... .... . . ... . . . .... . .. 16.5 19.l 15.2 15.7 23.1 7. Sales expense per customer ($) {advertising and merchandising) .... .. . .. . .. . ..... . 7.3 6.57 7.08 7.5 4.74 8. Revenue per KWH sold {mills) {selling price) ..... . .. . 14.0 12.l 12.4 14.6 17.5 9. Return per KWH sold (rr•ills) . . .... . .... . .... ... .. 3.7 2.6 3.2 3.5 4.6 l 0. Return on adjusted investment (%) ................ 8.91 7.41 8.87 8.18 9.62 11. Return on common equity (%) .. ... .. ....... .... . 1_5.48 12.89 11.85 15.06 13.50 Source: As per Table l . 37 above what costs alone would indicate. It is the rate of return that sets the selling price and some states like New Mexico are willing to allow a return on adjusted investment higher than Texas even at the expense of setting higher than national average prices. The other states have been able to post higher than national average returns on adjusted investment while maintaining a below average selling price. This was possible because of lower than average costs especially in fuel. There is no disputing that Texas utilities provided the highest return on equity in the nation and did so while charging its customers less than .. national average prices. Certainly lower fuel costs, continued growth, and good management played a large part. Whether such returns were brou~fit about by conscious policy decisions or were the result of regulatory inattention is a matter of considerable debate. Comparing Utilities in Texas In discussing a state utility commission for Texas, comparisons are frequently made between rates of return on equity of different utility firms. Comparing utilities that must do business under varying conditions is diffi­cult even when using several different production and finance performance factors. Using just one can be misleading. A comparison can be made between Dallas Power and Light (DP&L) and Texas Power and Light (TP&L), both of whom are members of Texas Utilities. Since they are both part of the same holding company, their management is assumed common enough so as not to be a variable in financial performance. If rate of return on equity alone is viewed, DP&L, which is regulated pri­marily by the City of Dallas, has a significantly lower rate of return on 38 equity than TP&L, which is regulated by 248 cities throughout East and Central Texas. Since Dallas is one of the few cities generally considered able to effectively regulate utilities, the lower rate of return on equity could be pointed to as a result of effective regulation. However, a review of Table 4 provides a different picture when more factors are compared. DP&L may serve a much more compact area, but in over­all size of sales and number of customers, it is only three-fourths the size of TP&L. TP&L production costs are less than DP&L's and, therefore, its operating costs are a smaller percentage of revenues and its selling price is actually less than DP&L. It seems plausible that economies of scale allow TP&L to sell at lower prices and still make an identical return per kilowatt hour sold. The return for TP&L is applied to a larger sales base and hence return is greater both on adjusted investment as well as on equity. The accuracy of this latter interpretation may be almost as questionable as the first assumption, which was based solely on return on equity. Com­paring performance of utilities is a complicated process requiring judgment and experience. It is difficult even for professional regulators. PRESENT-DAY FINANCING Since the late 1960s, the financial position of utilities has steadily declined. The combination of rapidly increasing production, construction, and capital costs has overcome the savings incurred through economies of scale. Inflation and the energy crisis have greatly increased the already large need for utility finance. Because of the utilities' dependence on energy and capital, it is inescapably entangled in the current adjustment to new energy sources, higher costs, and changing levels of electrical demand. 39 TABLE 4 Nationwide Performance Criteria Aver. Tex. DP&L TP&L I. Fuel cost per million BTU (cents) .... ........ ..... 27.3 20.4 20.9 19.6 2. Production expenses/KWH generated {mills) .. . ...... 3.6 2.7 3.0 2.4 3. Plant investment/KWH sold {mills) ............ .... 52.2 44.9 51.2 52.6 4. Expense per KWH sold {mills) (measure of operating cost per unit of sale) .. .. ... . . . 11.9 10.4 12.0 10.8 5. Operating expenses as a% of revenue ....... ...... . 77.9 74.7 77.2 70.7 6. Administrative and general expenses as a % of operating and management expenses (general measure of overhead) . .. . ......... ..... .. 15.0 16.5 13.6 17.3 7. Sales expense per customer ($) (advertising and merchandising) ... . ....... . ... . .. . · 4.99 7.3 8.02 10.43 8. Revenue per KWH sold (mills) (selling price) ..... . ... 15.2 14.0 15.5 14.5 9. Return per KWH sold (mills) ... .... ... ...... . .... 3.5 3.7 3.8 3.8 10. Return on adjusted investment (%) ..... . . . .... . ... 7.26 8.91 8.07 8.94 11. Return on common equity (%) .......... ......... 11.25 15.48 13.98 16.69 12. Average annual KWH sales {millions) ............... na na 5756 7936 13. #ofcustomers .... .. ..... ... ... .. . . .. . . . . .. ... na na 281,000 452,000 Source: As per Table l. 40 Historically, utilities have based their financial plans on a continuous growth model that utilized the advantages of economies of scale inherent in the industry. Utilities were good investments because of their stable growth, regulated earnings, and declining costs. Utilities are now forced to deal with a new set of circumstances which are seemingly beyond their control. The growth model was based on decreasing costs; those costs are now rising. Energy costs are now soaring (See Figure 9), especially as a per­centage of total revenues. The dwindling supplies of natural gas and petro­leum products and the environmental difficulties in utilizing coal and nuclear energy have forced utilities to make major and costly physical plant investments. Utilities must build now to meet future demand which must not only accommodate increases in population and per capita demand, but the switch to electricity from other sources. Customers, seeing conversion, continue to rely on elec­tricity as the most viable form of energy, regardless of whether it is gener­ated from nuclear, coal, solar, or geothermal energy resources. Further costs are incurred due to the necessity of financing pollution control projects. Smoke scrubbers, low-emission fuels, and other means of reducing environmental pollution are costly. (See Figure 10) Thus market monopoly, which was beneficial to profits by preventing waste­ful competition, now requires electric utilities to meet consumer demand whether or not capital expansion is profitable. Growth, which had been an excellent method for expanding a company's rate base and gaining new economics of scale, now means increasing costs in the form of more fuel, expanded physical plant, and additional capital. To cover these greater costs, utilities have filed repeated requests for price increases. (See Figure 11.) The regulatory bodies have been inundated by the ever-increasing number of requests, and administrative delay in process 41 FIGURE 9 THE DECLINE AND RISE OF FUEL COSTS I\ ILLS 'ER '.: of Norfolk v. Vir~inia Electric and Power, 90 S.E. 2d 140, 148. 111 CHAPTER VIII: RECOMMENDATIONS UTILITY FINANCE bodies should allow rate levels that are sufficient (1) to pay higher interest costs on additional debt and equity capital, · 2) to strengthen credit ratings to minimize interest charges, and (3) . to create an 'equity ratio sufficient to protect bond marketability. Under present conditions, a return on equity of at least 1) percent per annum may be required to meet these objectives. UTILITY RATE STRUCTURES Utility rate structures should be redesigned (1) to ensure a level of utility service adequate to meet basic residential consumption needs· and (2) to discourage wasteful and inefficient use of energy resources. I Under the present declining block structure, the average price per unit of energy decreases as consumption increases; such a system is neither eco­nomically justifiable nor compatible with stated policy objectives. Each alternative rate structure discussed in this report--inverted rates, flat rates, peak-load pricing, and lifeline rates--is an improvement over the present system in termS of both equity and conservation. The unpredictable element in each is its ability to meet utility revenue requirements. Since utilities have both expertise and a vested interest in maintaining the fi­nancial viability of the industry, they should assume the initiative in re­forming rates to achieve these goals. UTILITY ACCOUNTING SYSTEMS All Texas utilities of comparable size and type should be required to adopt the same uniform system of accounting. 112 In designing the accounting system an effort should be made to balance the benefits .of using updated methods (e.g., the future test year and price-level accounting) with the costs of varying from the current accounting require­ments of the Federal Power Commission, the Securities and Exchange Commission, and other regulatory authorities. THE TEST YEAR IN UTILITY RATE REGULATION Regulatory bodies possessing substantial staff and budget capabilities should use a future test year which coincides as closely as possible with the period in which prospective rates will be in effect. I Regulatory bodies possessing only moderate staff and budget resources should use a mixed test year in settin_g prospective rates for · utilities. Regulato9 bodies possessing little or no staff ~d budget capabilities should use the historical test year. Utility regulation in Texas should incorporate a system of reporting and monitoring procedures to facilitate checking the accuracy and reliability of ' test year data. PURCHASED GAS ADJUSTMENT CLAUSES Gas utilities should be allowed to adjust their rates quarterly through the use of mandatory purchased gas adjustment clauses. Rate increases effected through purchased gas adjustment clauses should be subject to' refund 1if found to be unwarrant"ed upon review by the proper· regulatory authority. GENERAL RECOMMENDATIONS The State government should: (1) encourage energy conservation to decrease demand for natural c .4 gas and electricity; (2)" pay increased attention to the relation of costs to benefits in regulation, particularly in areas of environmental pollu­ tion; and 113 (3) conduct independent studies to confirm utility forecasts of _.fQture utility demand, construction costs·, and the effect of price and rate structures upon demand. Consumers in Texas should be made more aware of the costs of individual energy consumption. State and local governments should (1) encourage the owners of private buildings, especially apartment buildings~ .to require lessees to be respon­sible for their own utility bills and (2) enact statutes requiring all public office buildings to have electricity meters for each tenant. 114 Part II Public Utility Service Quality: The Need for Regulatory Reform in Texas CHAPTER IX INTRODUCTION, METHODOLOGY, AND SUMMARY OF FINDINGS INTRODUCTION This is the first of six chapters which report on analysis of public utility service quality in Texas. The purpose of this chapter is to introduce and sum­marize the remaining chapters, and to provide an overview of service quality prob­lems and proposed regulatory reform. Subsequent chapters will examine problems in detail, elaborating on problem definitions, empirical evidence, and possible policy reforms. Research Motivations Two concerns motivated this analysis: (1) An awareness of service quality problems in Texas or across the nation which were, or threatened to be, severe and socially disruptive; and (2) current efforts to improve Texas regulation of public utilities appeared to concentrate almost exclusively on rate regula­tion, to the neglect of service quality. (1) Service quality problems: Aware of a few symptoms of service quality problems, there was interest in the magnitude of these problems' potential in Texas. For example, could the ''blackouts" and ''brownouts" which occurred in the northeastern United States occur in Texas? Reports of fossil fuel shortages threaten important consequences for Texas' electrical and natural gas services. Complaints come from rural areas about inadequate telephone and power service. Residents of new subdivisions suffer delays before obtaining utility services. Drinking water in Texas, in some areas where water is delivered by private companies, was reported unhealthy. Cable television, although a relatively new service, has generated consumer complaints about signal quality. 116 Thus, part of the impetus for this study was a need to validate these reports and to establish, with greate~ scope and accuracy, the full magnitude of service quality problems. (2) Regulatory Neglect of Service Quality: Another motivation for this study was provided by the current legislative response to public pressure for utility regulatory reform. Our perception was that reform efforts fo­cused primarily on service rates. Service quality regulation seemed especi­ally myopic in light of future trends. Most observers anticipate continued rate escalation because of inflation, because of resource shortages, and be­cause of the costs of environmental preservation. If these forecasts are accurate, the relationship between rates and service quality must be under­stood. Through some process, society must decide the level of service which utility industries should provide for various rates. With critical services provided by monopolies and with consumers relatively defenseless without con­sumption alternatives, shouldn't government become equally involved in regu­lation of service quality--especially when service quality is directly related to product prices which, in most cases, government already regulates? Objectives of the Analysis Our objective was to determine what reforms might be warranted in Texas for regulation of public utility service quality. To achieve this, we under­took two activities: (1) to determine what, if any, conceptual obligation existed for either the industry and/or government to insure quality service; and (2) to ascertain the nature and magnitude of any failures to meet that obligation that might have occured or may occur in the future. Only if an obligation could be defined and if empirical evidence suggested non-fullfill­ment, then could regulatory reform be proposed. 117 ANALYTIC METHODOLOGY Overview Our policy recommendations must be qualified by our analytical methodology. The strength of our problem definition and proposals for change is no greater that the conceptual framework and factual foundation from which our conclusions derive. This inquiry was neither scientific nor exhaustive. Quality of service is a relatively new concern in public utility regulation. Especially in Texas, there has ·.not been extensive prior examination of the problem. Nonetheless, our examination caused sufficient immersion in service quality problems to provide significant insight into the Texas situation. Our analyti­cal design was heuristic, and relatively systematic and comprehensive. Our re­search team was exposed to important information sources such as the legal literature, basic texts on utility regulations, informal seminar discussions, and personal interviews with representatives of state and local government, the utility industry, and public interest groups. In addition, there was limited cominunication with other state and federal regulatory commissions. · Our insight lies in conceptualization of problems and potential remedies. Empirical evidence only suggests problems and solutions to an extent that further analysis, with more ample resources, must precede major policy decisions. METHOLOGICAL DESIGN Our approach to this analysis consisted of three elements: (1) con­ .. ~ ceptualization of ·a definition of service quality; (2) application of this conceptual construct to empirical analysis of Texas' utility service; and (3) from steps 1 and 2, derivation of a crude specification of Texas' unique needs and a range of policy alternatives. (1) Problem conceptualization: Our immediate purpose was to construct a tax­ 118 onomy of potential service quality problems, which would reflect a comprehensive overview. An initial taxonomy was created through discussion among the research team. To obtain a better grasp of the problems a decision was made to examine specific Texas utilities: natural gas, electric, telephone, cable television, and drinking water services. From this utility oriented study, an improved problem taxonomy evolved. The next challenge was to define what service quality ought to be, to characterize prescriptive models of service quality which could then be em­ployed to test whether or not a specific service was below quality. What was the obligation of the service producer and/or government to deliver a quality product? What was the appropriate or conventional definition of quality pro­duct? And, what were the obligations of the producer and government to offer services which did not degrade the environment, did not injure third parties, or did not abuse consumers who were limited in their options in dealing with monopolistic producers? Gonceptual definitions of service quality were based on application of two principle information sources: (1) economic theory and (2) statutory and case law from federal, state, and local government. (2) Empirical analysis of Texas: Using conceptual definitions as an analy­tical framework, information was sought which might reveal the actual service quality situation in Texas, how Texas compares to the conceptual ideal. This inquiry attempted two directions: (1) evidence of past problems, and (2) anticipation of future problems. Historical evidence was sought through newspaper files, through consumer complaints registered with elected officials, governmental agencies, and c~nsumer interest groups, and through discussions with appropriate experts. Anticipation of future problems proceeded from current 119 news report and expert analysis of future conditions, as well as some un­scientific prognostication. (3) Recommendations for Change: This phase of analysis involved comparison of conceptual definitions with empirical findings, to contrast service quality standards of what should be with what was, or perhaps may be, in Texas. A gap between the conceptual ideal and our perception of Texas reality become identified as a service quality problem. This problem characterization then inspired potential remedies. A range of policy prescriptions are offered which respond to specified problems. We are unable to attest to their political feasibility or their cost/benefit effectiveness. Each proposal is suggested only as a candidate for intensive study, if additional research confirms existence of the problem toward which the proposed change is addressed. SUMMARY OF CONCLUSIONS General Summary We are concerned about the future quality of public utility services in Texas. Public utility service is critical to the welfare of individual Texans and to the state's economy. These essential services are produced mainly by regulated monopolies. To date, this regulation has been only slightly con­cerned with service quality. There is limited historical evidence that these conditions have led to either inadequate service quality or major abuse of consumers. However, the future may not be so optimistic. Without change in regulator}r attitudes, several future conditions threaten service quality. Resources essential to production of quality service are 120 scarce. Technological production alternatives are often similarly scarce, environmentally expensive, and time-distant before practical operation. Re­quisites for environmental preservation will either constrain service produc­tion and/or increase service rates. In combination with inflation, these trends will cause service to be more expensive and/or reduced in quality, which will exacerbate current consumer discontent with utility service costs and quality. Texas will soon confront substantial consumer pressure to minimize utility service rates without a capacity to evaluate concommitant impacts on service quality. If Texas' regulation continues to focus only on rates, then the utility industry will determine unilaterally the service quality to be offered for those rates. In addition, individual consumers will be sub­ject to monopolistic business practices which may or may not fairly apportion service costs and allocate quality service, without any convenient mechanism for redress. Therefore, we advocate increased leadership and regulatory responsibility by Texas government in determination of the cost and quality of public utility services. Utility regulation must be equally concerned with rates and service quality. Service quality must be defined, monitored, and enforced. In the ratemaking process, utilities should agree to provide a certain quality of service for specified prices. These industries must then be held accountable to such agreements. Technical information on service quality gathered by each company, unavailable to this study, is essential for this accountability and for prudent rate negotiations. Potential, near-future crises may also warrant increased Texas governmental activity. Resource scarcity, environmental standards, and natural disasters 121 threaten interruption and curtailment of utility service. To minimize social disruption, prompt service restoration and fair allocation of reduced service among all consumers must be assured. Concurrent with threatened service re­duction, growth in service demand may overwhelm production capacities. There may be time-lags where production capacities must "catch-up" with demand. Future demand should be anticipated; production capacities should be planned accordingly. If service shortages occur, service quality and costs must be fairly allocated among potential consumers. In our opinion, these issues of service allocation under scarcity are critically important and should not be left solely to decision by private enterprise. To avoid chaos and to assure equity, government must assist those allocation decisions. In addition to these crisis-condition allocations of service and costs, there are the daily, routine decisions as to the conditions under which an individual consumer may or may not be serviced and at what rates. These conditions consis~ of deposit requirements, adequate information on consumer alternatives in service rates, billing procedures and late payment interest charges and the process of service discontinuance. Currently, consumers who feel unfairly treated must depend on sympathetic treatemnt by either the utility company or the courts. We believe Texas government ought to define consumers' rights to quality service and provide an administrative mechanism for adjudicating complaints. Finally, there is an impprtant, long-range aspect of service quality which demands governmental involvement. Ultimately, Texans must make long-range de­cisions as to what level of public utility service can be sustained and afforded, what kinds of lifestyles can be devised to consume only that level of service, and how to plan for both the service production and lifestyles. These decisions 122 can be prudent only when based on accurate information on the alternatives and the full costs of those alternatives. Texas government must assist in provision of this information. Substantial enlightenment can derive through research, planning, and broadspread dissemination of information. However, the most persuasive information is price. Consumer decisions are made on the basis of present and anticipated budgets and service prices. We firmly believe that rational decision will occur only if people pay the entire ex­pense of services consumed. Therefore, Texas government ought to act so that the full costs of varying levels of utility service are known to Texas con­sumers so they may make their decision. So that service rates encompass all costs of service provision, regulatory bodies must allow rates to reflect re­search and development costs necessary for future service, market prices of resources for production as opposed to governmentally restricted or subsi­dized prices, and the full costs of environmental degradation and pollution abatement. Only by returning these costs to the consumer will society appre­ciate the expense of quality service and act accordingly. Government must assist in an incremental evolution toward these pricing practices, so that radical changes do not seriously harm consumers and become socially disruptive and so that compensatory alternatives are available to the poor. Concurrent with pricing reform ought to be investigation of less-service­consumptive lifestyles and planning for those lifestyles. All the above-suggested roles for increased governmental activity are complex and ambitious. We think that state government is the only appropriate authority for such activity. These problems are statewide, and necessitate statewide solutions. Furthermore, we urge that state-level regulation of public utilities include not only the conventional industries--natural gas, electricity, and 123 telephones, but also be concerned with water and cable television services. If not already, water and cable television services will soon equal the tra­ditional utilities in their contribution to Texan lifestyles. Problem Definitions and Recommendations The preceding discussion presented an overview of our conclusions. This section will summarize conceptual problem definitions, empirical findings in Texas, and recommended policy alternatives. Remaining chapters are detailed analyses within each problem area. As reported in our methodology, considerable effort was devoted to a con­ceptualization of service quality problems. We devised a taxonomy to organize the many manifestat~ons of service quality problems under several broad con­cepts. These classifications are not mutually exclusive and are inter-related and overlapping. Five different perspectives on service quality were developed: (1) resource allocation, (2) quality of the consumed product, (3) governmental intervention in .utility service extension, (4) protection of consumer rights, and (5) social costs in service provision. Each will be summarized below: (1) Resource allocation for Texas utilities: Production of public utility services employs a technology which converts fuels and/or energy, equipment, personnel, land, water, and capital into a delivered product. Service quality is therefore directly a function of the quality and availability of this tech­nology and the resource inputs. · There appears reason to anticipate critical resource shortages in Texas' future. Energy may be in short supply. Most energy now comes from natural gas which is rapidly depleting. Alternative energy sources involve substan­tial conversion costs, environmental costs, and conversion lead-times. Scarcities are evident elsewhere. There are equipment shortages in telephone . 124 service. Skilled maintenance manpower seems inadequate in rural areas. Land is becoming less available; yet needs for rights-of-way and plant sites in­crease. Water is in short supply in niany parts of the state. Currently, governmental regulation assists private utility companies in obtaining capital and land resources. Is governmental intervention necessary elsewhere to maintain service quality through a minimal, assured flow of pro­duction inputs? We believe the only response is affirmative; government must take regulatory responsibility here. In case of immediate crisis where critical shortages threaten discontinuance of service, state government must ration those resources to insure minimal service according to priorities which protect health and welfare. In addition, state government must demand efficient land-use and land-use planning, must assist in research and development of new technologies, and must enhance long-range planning through provision of accurate information on resource supplies, consumption rates, and potential shortages. (2) Quality of the consumed prqduct: Conventional legal definitions of public utility service quality usually include: (1) adequacy, the service must per­form functions for which it is intended; (2) non-discrimination, the product must be uniform in quality for all consumers in similar circumstances; (3) reasonable continuity, the product must be available when demanded; and (4) safety, the product should not be hazardous when consumed. According to this definition, / evidence indicates Texas water and tele­phone service quality have been substandard. Furthermore, there is reason to anticipate problems in the future for all utilities studied. The courts currently must operationalize and apply these rather vague standards of quality. In Texas, only the natural gas industries and, to some extent, the water companies are administratively regulated for service quality. Therefore, we recommend that, for all utilities, the State specify mean­ingful service performance standards, monitor and evaluate actual service per­formance, and enforce the standards either by factoring performance into rate­making calculations and/or, where reasonable, administratively requiring per­formance. Finally, we suggest that the State should promulgate procedures for prompt service restor~tion and for service allocation according to identified priorities, when service is interrupted or curtailed by emergencies. (3) Governmental intervention in utility service extension: Here service quality is defined in terms of the producer's capacity to service present and future consumers, to meet consumer demand for service. Because services are essential to individual welfare, additional service ought to be available as desired--if the need is reasonable, if service provision does not prevent the company from achieving a reasonable profit~ and if present consumers do not suffer degradation of current service quality. Provision of quality service, as defined herein, requires advance plan­ning to supply production capacity and requires fair allocation of service and of production costs among existing and new consumers. In Texas, two problem areas have been experienced: (1) the inability of telephone companies to provide service promptly to residents of some new housing developments; and (2) general discontent in rural areas about their utility service. As resource scarcity intensifies and as demand grows, it is reasonable to forecast service extension problems across all utilities. Therefore, we propose the following: (1) The State Government should define specific planning requirements for public utilities in anticipation of increased demand, and State Government should coordinate closely its develop­ment planning with .utility service planning; (2) State Government should de­ 126 fine legislatively and administratively, the specific conditions 'under which extension of utility service is reasonable in unincorporated areas; (3) an independent administrative mechanism should be created to make a fair deter­mination of service need and to allocate costs of service extension; and (4) State Government should promulgate priorities for allocating services among existing users and between current and future users in the event that resources cannot be secured to meet the needs of everyone. (4) Protection of consumer rights: Here, concern is with the relationship between a specific utility company and consumers where conditions of service depend on company policy and employee discretion. Problems emerge in routine company decisions as to whom service shall be provided under what rates and conditions. Avenues of redress in case of consumer grievance are negotiated with the company or legal suit. In Texas, problems have arisen in these policies and practices--mainly with the electric and telephone companies: failure to inform consumer's of alternative services and service rates; prohibitive or discriminatory de­posit requirements; unfair service discontinuance, usually related to late payment of bills; "gross-net" billing charges which penalize late payment according to the size of the bill regardless of. the days late; and less than prompt repair and service restoration, especially in remote rural areas. Re­dress for such problems has been less than satisfactory because discontented consumers must carry their complaints to a frequently unyielding monopoly company or go through a relatively expensive law suit. Our recommendations are twofold: (1) State Government define reasonable corporate practices and procedures relating to rate information, deposit practices, service discontinuance and prompt repair service; and (2) State 127 Government provide a less-expensive, less-complicated process of administrative adjudication for complaints of unreasonable practices. (5) Allocation of social cost: Economic theory dictates that, for efficiency and equity, consumers must pay the full costs of producing the consumed good or service. Efficiency is served because consumers maximize satisfaction of their preference, subject to their budget constraints, by consuming quantities of goods or services at prices where competitive firms maximize profits. Thus, no -.ore resources are devoted to production of those goods and services than is profitable to the producer and is demanded by the consumer. Equity derives because the consumer pays all production costs through service prices. No one else is barm!d by, or must subsidize, another's consumption. Social costs are deviations from this principle, and therefore are in­efficient and inequitable. Social costs are costs of production and/or con­s1111ption borne by third parties not participating directly in either produc­tion or consumption. Social costs cause inefficiency because the consumers' price for a good or service is less than total actual costs and therefore more is consumed than might be if the price was greater and encompassed all costs. Usually more of something is consumed if it is cheaper. Because consumption is excessive, so is the allocation of resources to production of that service or product. Social costs are also inequitable because a third party is sub­sidizing other's production and consumption without commensurate benefits. Social costs associated with production of public utility service occur commonly in the form of safety hazards and environmental degradation. These costs usually are not returned to the consumer, directly in relation to con­sumption, but are visited on third parties independent of their consumption. For this reason, utility services are probably consumed in excess of those 128 levels which would occur if all costs were returned to the consumer. This results in inefficient allocation of resources to production of those ser­vices. Similarly, it is unfair for third parties to be victimized by other persons' consumption of utility services. In Texas, social costs have occured in natural gas pipeline accidents and in air pollution from electrical generation using "dirty" fuels. Most energy employed for electricity generation in Texas comes from combustion of natural gas, which is an environmentally clean fuel compared to immediately-feasible substitutes such as oil and coal. As natural gas becomes less available, it is anticipated that pollution will get worse. Also, as a shift to other fuels is necessitated, Texas will have to deal with the radiation danger of nuclear fuels and waste. Finally, Texas has and, as demand for service grows, will continue to experience considerable environmental disruption by poles and wires along rights-of-way and by large plant sites. We urge the State to act to minimize these costs. Every effort should be made to encourage abatement of environmental pollution and of safety hazards. This encouragement can be provided by a fair sharing of abatement costs among consumers and utility owners. In addition, coordinated planning of land use and joint rights-of-way will reduce visual pollution and land waste. Under­grounding of wires and cable may also reduce visual pollution. State govern­ment must enforce safety and environmental standards for utility industries and permit costs associated with meeting standards to be included in rate­making calculations for fair allocation among consumers and company stockholders. 129 CHAPTER X: RESOURCE ALLOCATION FOR TEXAS UTILITIES American society is dependent upon abundant, inexpensive utility services. These ser:vices provide essential products and services: water, heat, light, and communications. These services are so essential that they are considered public necessities. Because they are public necessities, and because they are produced by monopolies, utility rates are regulated by government. Production of these services requires capital, labor, natural resources, and technology. Quality utility service is dependent upon the availability of these resources. At various stages of utility service production and main­tenance, resources needed are equipment, fuels, personnel, land, water, and (implicitly) capital. Technology is the process which converts resource into utility services. Currently, these resources are allocated through market processes of sup­ply and demand. With the exception of capital and land, only slight govern­mental involvement has been required to insure that utilities received adequate resources. Recently, however, this allocation process has been questioned, because of "market failures." Market failures disrupt equalibriating of sup­ply and demand in allocation of goods and servicei!s and their costs. These "failures" result from poor information on resource supplies and inappropriate prices for resources. Because of these market failures, short­ages of production inputs have appeared which could disrupt utility services. And this interruption could threaten public health, safety, and welfare. If society is threatened in this way, should the government expand its regulatory role to insure that utilities have adequate resources to produce services deemed essential? 130 RATIONALE FOR REGULATION Today's standard of living is founded on a relatively and historically inexpensive supply of utility services. Modern lifestyles are dependent on rapid, easy, and inexpensive access to these services. Massive, relatively-permanent facilities have been constructed, based on the expectation that these lifestyles would continue and could be sustained because of the con­tinued availability in inexpensive public utility services. Interruption or discontinuance of these services could affect the health, safety, and wel­fare of society. Because utilities are public necessities and because they usually are monopolies, they are granted government franchises. In accepting a franchise, utilities become obliged to provide safe, reasonable, and ade­quate service in exchange for unique privileges usually reserved for public entities. This is recognized in Texas law in Article 1435 which grants utilities the power: to construct, maintain and operate power plants and substP.tions and such machinery, apparatus, pipes, poles, wires, devices and arrangements as may be nece~sary to operate such lines and be­ tween different points to this state; to own hold and use such lands rights of way, easements, franchises, buildings, and struc­ tures, as may be necessary for the purpose of such corporation.! By granting these powers, government insures that the utility will have an adequate supply of one important input--land. In addition to being public necessities, utilities are regulated because they are natural monopolies. Natural monopolies are capital intensive and can achieve economics of scale over a large range of output, i.e. decreasing costs per unit of output. Natural monopolies persist as monopolies because dupli­cation of the facilities required by competition would only waste limited resources of society. Natural monopolies, if unregulated, will price their products or services substantially above cost, and will produce less than their 131 economies of scale will allow. As unregulated monopolies, the natural incentive for utilities would be to overprice their services and thereby earn large profits. For this reason, utility rates have been regulated by government under the powers of Article 1119. The regulatory body tries to prevent excessive utility prices and to insure provision of safe, reasonable, and adequate utility service in exchange for a reasonable return on investment. In allowing reasonable return to a utility, government attempts to insure quality service because the utility has the ability to raise sufficient capital to compete in the market for resources necessary to produce its service/­ A major determinant of utility service quality is the availability and quality of resources used in service production. According to economic theory, as supplies of resources become scarce their costs increase. For the utilities, this means: (1) it becomes increasingly expensive to meet the obligations to maintain and replace equipment; (2) as a result, the quality of the service itself may suffer; and (3) the costs of providing current levels of service will s·ignificantly increase. To date, society has relied upon market allocation of resource inputs. When an input is needed by a utility (or any other firm), the utility must locate a seller of that input and offer to purchase it. The price that the seller re­quires will be based on his cost of producing that input, and the prices other prospective purchasers are willing to pay. If the cost of the input is low, and the demand for that input is low, the utility will pay a low price. If the cost is high and the demand is high, then the utility will pay a high price for the input. In order for a utility to compete in this market, it must accept the current market price for that input. 132 Recently, questions have been raised about the market's ability to continue to allocate efficiently these resources for the benefit of society, because of oarket failures. Market failures exist when the independent, maximizing behavior or individuals or firms, in a competitive system, no longer leads to efficient allocation of resources. One assumption in a purely competitive market is perfect _information. This means that society is aware of resource supplies,. knows how long supplies will last and makes long-term investments based on this information. Problems arise when society does not anticipate shortages and builds large capital plant investments which are difficult to adapt to different sets of resources. There­fore, in the short run, plants are dependent upon current input mixes, and the availability of certain resources. A second assumption of.market allocation is that prices will rise as a good becomes scarce, thereby signaling society to shift to another production technology which uses inputs which are less scarce and therefore less expen­sive. Under this assumption, the market fails .when prices of inputs do not reflect their full production cost. Failure here is that prices of some utility inputs such as natural gas have had their interstate prices controlled by govern­ment. These prices have been artificially depressed, thereby preventing the price from giving the proper signal. Oil prices have similarly been unreal­istically low because of the oil depletion allowance and other tax write-offs for oil producers. In a period when prices of other inputs are rising, an input with an artificially low price will be in greater demand, resulting in increased depen­dence on that input. If the cost of producing the price-controlled input in­creases in time, the firm producing that input will be forced out of business because their costs will exceed revenues. Thus, price controls will increase 133 demand, encourage excess consumption, and reduce production of an input. In the past, resource shortages have resulted in varying obligations to provide adequate input supplies. In World War II, supplies of electric energy, gas, and water were reduced; conservation was required, and rationing was em­ployed. Wisconsin permitted curtailment of utility service when war conditions prevented construction of additional production and transmission capacity, and shifting demand to "off-peak-periods" would not suffice. Ohio permitted utili­ties to refuse to supply gas for space-heating that would replace other fuels for that same purpose. Precedents have been established for changing normal market allocations as conditions of supply change. Under normal economic conditions, inadequacy of resource supplies has not previously been experienced. No peacetime policy has been established as a result. Thus, market failures could drastically impair the efficiency and effectiveness of the market's allocative process and thereby impair the utili­ties' ability to deliver quality service. Utility service is essential for maintaining the health and safety of society. These market failures may jeopardize service. Something must be done to eliminate or correct these failures. Should government try to serve as the mechanism by which these market failures can be corrected, or should the government take over the market's role and serve as the allocating mech­anism for these inputs? EMPIRICAL EVIDENCE IN TEXAS The Policy Research Project sought to ascertain what inputs go into pro­duction of utility service, what problems arise in obtaining these inputs, and what are the future supplies of these inputs. In response to these questions, we found that utilities generally do not have much information on this subject. 134 Fuels Cable television, water, and telephone utilities have apparently experi­ enced no difficulties in obtaining adequate electrical energy. The availability of fuels for the electric utilities is not without problems, which will, in time, affect those utilities dependent upon electric energy. Natural Gas. Natural gas supplies are being depleted at a faster rate than any other fossil fuel. By 1980, gas supplies are expected to dwindle to 19.1 trillion cubic feet--about 3 trillion cubic feet less than the estimated demand for that 2 year. Discovery rates of new sources are declining. Long lead-times are re­quired to bring natural gas wells into production. For the natural gas utility, shortage means the inability to maintain or increase service. For electric utilities, gas shortages require use of alterna­tive fuels for generating electricity. Alternative fuels are more expensive, not as clean environmentally, and in many cases, not as efficient. Fuels other than oil require constructing new generating plants, all of which carry greater capital investment costs and completion times longer than conventional generating facilities. In addition, shortages compound the problem of allocating increas­ingly scarce natural supplies. Coastal States Gas Corporation, for example, has been accused of limiting gas supplies to cities which have long-term contracts for natural gas service, and selling additional gas to industries willing to pay higher rates. Depletion of Coastal States' reserves has denied commercial and residential consumers in several cities of adequate natural gas, thus re­quiring voluntary conservation. Oil. Present furnaces for most electric utilities are capable of burning oil as a substitute for natural gas, with slight conversion. Many utilities ar~ reluctant to make this conversion, for these reasons: First, natural gas is a cleaner fuel than oil, eliminating the cost of air pollution abatement. 135 Secondly, many of the present boilers are old, and would require replacement sooner than projected if oil were burned rather than natural gas. -Thirdly, conversion to oil solves no real fuel supply problems since the availability of oil is almost as limited as gas. Coal. Coal is another possible fuel for electric power generation. It is more plentiful than other fossil fuels, but it is not as free from harmful pollutants. Most coal is high in sulfur content, requiring additional costs to remove sulfur to meet clean air standards. Recovery of coal often involves strip mining, also a serious degradation of the environment. Coal-burning facilities can be constructed in about seven years, making this fuel a convenient alternative for near-future use. It is not proximate to all areas, however; transportation costs will increase the expense of this fuel's use. · Nuclear. A new fuel for generation of electricity is nuclear energy. However, the cost of nuclear plants is 10 times that for conventional fossil-fuel gen­erating facilities; construction requires at least 10 years.3 Efforts to con­struct these plants have been met with several delays. As delays occur, infla­tion causes construction costs to escalate. A one-year delay can cause a 10 percent increase in total plant cost. Nuclear plants introduce new safety problems in construction and operation, and in transportation of nuclear wastes. Thus, this power source is surrounded by uncertainty. It nonetheless remains a frontrunner in the search for alter­native sources of energy. Obtaining adequate fuels appears to be the most significant problem facing utilities today. The major consideration for this problem is one of cost. Firms in Northeast Texas are developing coal as a future fuel. South Texas is re­searching the possibilities for thermonuclear energy. Central Texas and South 136 Texas have made plans for nuclear plants. Most utilities in the state are aware of the problem and are trying to prevent future crises. Equipment Quality of service is significantly determined by the quality of the equipment used to produce that service. For telephone utilities, central switching equipment and transmission cable are too often improperly serviced or antiquated, especially in rural areas. This results in wrong connections, static interference during calls, and individual or area-wide service inter­ruptions. For cable television, poor reception has been caused by improper and infrequent maintenance and r~placement of cable. For both telephone and cable services, companies have been slow at replacing old equipment. Another problem in maintaining adequate facilities is the scheduling of replacement supplies and equipment. Often there is a substantial time­lag between ordering and receiving equipment from suppliers. Planning is thus required to insure adequate time for delivery and installation. Drilling rigs for oil and gas production have been in short supply. Likewise, steel, aluminum, polyurthene, .and polyethylene used in transmission cables for telephone, electric, and cable television service have been difficult to obtain under current market conditions. Personnel There appears to be a shortage of highly-skilled manpower in the utilities industry. Incentives are needed to attract personnel with required skills. A common problem has been the shortage of trained technicians, particularly cri­tical in rural areas. For telephone and cable television services, this re­sults in poorly maintained equipment and delays in repair and installation of equipment. 137 Land Resources With growth in utility service consumption, an increasing number of rights­of-way and plant sites will be required. An input which must, therefore, be prudently used is land. Telephone, electric, and cable utilities all require lines for transmission of their services which, in turn, require land in rights­of-way. Currently, the State of Texas has no authority to require joint use of rights-of-way by utility companies, and joint use is rare. In addition to land for transmission and distribution, it has been esti­mated that, by the year 2000, 91 fossil fuel plants and 164 nuclear plant sites will be in operation. Nuclear plant sites, in particular, require large amounts of land. Clearly, there must be long-range planning for these power plant sites, and for allocation of land to other utility uses. Water Resources In the past, Texans generally have been able to live without much concern for the availability of water. Where other resources were available, a water supply was also generally available either in the immediate vicinity or at relatively short distances. People settled, developing supplies where they were found. Texans now, however, must be cognizant of rapidly depleting water reserves in the face of increased demand. There are two critical problem areas in Texas. First, there is a shortage of water in West Texas that is becoming critical. It is most acute in the "Pan­handle" area, particularly in Lubbock, where agriculture thrives on the Ogallala Aquifier. Unfortunately, the Ogallala Aquifier is rapidly running dry. Secondly, Houston is also suffering from a water shortage. A symptom of this problem is the sinking of the city. The Evangeline and Chicot Aquifiers-­the main supplies of water for the Houston-Galveston area--are underground 138 water storage systems which are being drained faster than they are refilled by annual rainfall. Each year, deeper wells are needed to find water. Because of the region's geology, water is a vital structural component of the clay and sand underlying the land surface; when water is removed, the land sinks. In fact, over 20,000 acres of Houston-Galveston area land has already sunk, or will soon sink beneath the water of Galveston Bay and its estuaries. More than $100 million in property has been lost so far. 4 Capital At the present time, Texas' utilities have relatively little difficulty in attracting capital. Electric utilities in Texas for the past several years have enjoyed high bond ratings. Purchasing securities in Texas electric utili­ties still appears to be a sound investment. Cable television systems in Texas have also had no apparent problems ob­taining financial resources. This is typical of the entire cable television industry, because cable rates have been substantially higher than the cost of providing the service. Many cable systems have been fully paid for within five years of construction. Technology The quality of utility service is also a function of its teclmology. Electricity, telephones, and cable television are products of advanced tech­nology. Technological improvements have enabled utilities to convert to different sources of energy and equipment. Some utilities are more involved in research and development of new technology than others. Bell Laboratories, the research arm of the Bell Telephone System, has produced sophisticated couununication systems and also pioneered in the electronics and television industries. Other utilities, 139 however, spend comparatively little on research. The Federal Government has taken increasing responsibility in this area. CONCLUSIONS AND RECOMMENDATIONS In general, there is little historical evidence that utility companies in Texas have failed to meet their responsibilities to provide adequate inputs for the production and transmission of their services. There is, however, a need to review policies of both the utilities and government in the light of poten­ tial input shortages. The following policy recormnendations may alleviate fu­ ture inpµt problems: 1. To assist long-range planning decisions, we urge that the State of Texas examine information generated and disseminated by the Fed­eral Government that may deal with resource supplies, consumption and possible shortages. To the extent that Federal information does not meet Texas' needs, state government should act to provide that information. · 2. To insure that utilities will have the ability to develop new inputs and technology to meet society's needs, we feel that utility rates should be sufficiently flexible to allow funds for research and development to be included in the rate structure. To the ex­tent feasible, government should assist and encourage utility re­search. 3. In recognition that land is a vital resource input in produc­tion and transmission of utility services, we urge state policies encouraging efficient and proper use of land including joint rights­of-way and planning for future plant~sites. 4. We are content with neither pure market allocation of utility resources, nor with present government controls. We recognize that utilities must compete in resource markets with other indus­tries. To insure that resource prices give proper signals, we feel that governmental price controls and policies such as .subsi­dies, which may result in over consumption of resources, should be reviewed and corrected. By making necessary corrections, prices will more accurately reflect true scarcity of these resources. 5. To insure that utilities have adequate technical personnel, we recommend that statewide vocational education programs be sensitive to manpower needs of the utility industry, particularly in the state's rural areas. 6. In view of the fact that the unavailability of an input for utility service has the potential of creating a crisis situation, we feel that the State of Texas should establish an authority to allocate resources if severe scarcities arise. This already exists for land resources through the power of eminent domain. In the event of a utility crisis, the state should use all such powers to correct the situation. 140 141 REFERENCES 1. Vernon's Texas Statutes Article 1435. 2. Chris Iouanna, City of Austin Assistant Power Production Superintendent, Interview, December 12, 1974. 3. Joe Havemann and James C. Phillips, National 5ournal Reports, November 2, 1974, page 1643. 4. William Broyles, "Disaster Part Two: Houston," Texas Monthly, December 1974, page 77. 142 CHAPTER XI: QUALITY OF THE CONSUMED PRODUCT All utilities deliver a product to their consumers, such as a signal, a substance, or energy. As a captive market for monopolistic producers of essen­tial services, utility consumers should receive a product which is cormnensurate in quality with similar products produced under competitive circumstances. The accepted standards or criteria by which the quality of a utility's product may be ascertained, in the absence of comparative competitive products, are: (1) adequacy--the product's ability to perform functions for which it is intended; (2) non-discrimination--the product's uniformity in quality as de­livered to all consumers of the utility in similar circumstances; (3) reason­able continuity--the product's availability when demanded by consumers; and (4) safety--the safety of consumers while consuming the product. The purpose of this chapter is to examine: (1) the rights of utility consumers to a product which meets these four criteria; (2) the attendant obligations of utilities and government to insure the delivery of a quality product; (3) the theoretical and legal basis of the obligations of utilities and government; and (4) present and potential problems in Texas which indi­cate failure of utilities and government to meet their obligations to insure quality utility products. Lastly, this chapter draws conclusions based on our findings, and makes recommendations for improving the quality of the utilities' products. DEFINITION OF THE OBLIGATION Two obligations exist with respect to product quality: (1) the obliga­tion of utilities to deliver a quality product; and (2) the obligations of 143 government to insure that utilities meet their obligation. Utility Obligation A utility has an obligation to deliver a product to consumers which meets the criteria of quality defined earlier. Furthermore, since a utility has the initial relationship to its consumers, its obligation precedes the obligation of government to insure product quality. Government Obligation The obligation of government is to insure that a utility's products meet standards of quality. This obligation requires that government undertake these functions: (1) establishment of the utility's service quality obligation; (2) legal establishment of comprehensive product quality standards; and (3) establishment of a mechanism for enforcement of quality standards. SOURCES OF THE OBLIGATION Consumers' rights to quality service derive from both theoretical and legal bases. Theoretical obligations emanate fro~ political and economic theory. Legal obligations have been expressed in legislation and in case law. Theoretical Obligation The obligations of both utilities and government pertaining to product quality are derived from: (1) the essential nature of utility services; and (2) the unique market relationship between monopoly producers and consumers of utility services. Nature of Utility Services. A primary characteristic of utility products is · their essentiality to modern living. Society has become dependent upon utility 144 products to the extent that failure to meet criteria of quality may jeopardize economic welfare, health, and safety. The criticality of service requires utilities to deliver a quality product and requires government to insure such delivery for protection of public welfare. Market Relationship. Utilities are generally monopolies, often legally approved. As a result, individual consumers of utility services normally do not have the protection against poor service quality provided in competitive market situations, i.e., ,alternative sources in the event of an unsatisfactory product. With legally approved monopolies, consumers are, in effect, deprived of market pro­tection by ·governmental action. This monopolistic market reduces incentive to utilities to provide a product which meets an acceptable (to the consumer) standard of quality; a competitive market would require competitive quality, or the utility would be forced out of the market by competition• . This unique market relationship thus creates the obligation of a utility to provide the quality product it would produce under competitive circumstances. In allowing a monopoly to exist, government also assumes responsibility to recognize the right of consumers to a quality product and to insure that such a product is received by consumers. Legal Obligation The expression of utility and government obligations regarding product quality are found in federal and state statutes and in case law. This section will describe legal obligations as expressed nationally and in Texas. National Articulation. The legal obligation of utilities to provide a quality product is nationally expressed in federal and state case law and regulatory statutes. These expressions clearly require utilities to provide services which are adequate, safe, just, reasonable, and non-discriminatory. This 145 legal obligation upon the utility is generally limited, however, by: (1) the intervention of circumstances beyond the control of the utility; and (2) the ability of a utility to improve its service without rendering it unavailable through precipitous rate increases which might result from product improvements. State and federal governments have also undertaken their responsibility for product quality through: (1) the passage of legislation defining, in broad terms, acceptable quality of utility services; and (2) the creation of agencies to administer legal service requirements of utilities, monitor service quality of utilities within their jurisdictions, negotiate between consumers and utili­ties in the event of unsatisfactory service, and require utilities to make im­ provements in the quality of their product. Texas Articulation. Unlike legal obligations expressed in statutes and in case law nationally, Texas law is weak in expressing obligations regarding quality utility products. Service quality is not addressed comprehensively in statutes or in case law, but is to be found in sporadic and isolated areas of law. Texas statutes and case law address product standards of adequacy, non­discrimination, safety, and continuity, as each standard pertains to particular utility services: 1. Adequacy. Only telephone and water utilities in Texas have a duty, expressed in case law, to provide adequate service. Case laws require telephone companies to transmit a call and thus bring two parties into conununication1 , to connect one subscriber to another wherever a connection is requested2, and, with respect to long distance service, to bring a person at one point on its line to 3 its office so that one at another point desiring to talk to him may do so. Case law has determined that the grant of a franchise to maintain a waterworks system in a city must be construed strictly in favor of the public4; a franchise 146 permitting the use of its streets for the public water supply must be strictly construed in favor of the city and ambiguity or fair doubt is to be resolved in 5 favor of the public ; and a city is under no inherent duty to supply water to anyone living outside the city's limits, and except for the statute which con­fers the authority (Vernon's Ann. Civ. St. art. 1108), but imposes no duty, the city would even be without authority to do so.6 2. Non-discrimination. Texas statutes state that electric and natural gas utilities may not discriminate against persons in service rendered under 7 similar circumstances. Although telephone and water utility companies are not included in this statute, case law has determined that telephone companies must act impartially and in good faith to all alike8, and that water utilities, as public service corporations, are required to treat all of the public alike9 and to treat all persons similarly situated alike with respect to service. 10 Case law has further held that a public water supply company is a quasi-public corporation and assumes the obligation to supply all applicants residing with­in the territory in which it operates, if demand is reasonable and within its capacity, but is not required to furnish water at unreasonable distances, which would cause los~. 11 Finally, case law has held that, while cities are under no legal duty to serve users of the water and sewer system outside of the corporate limits, once having elected to serve them, cities may not do so on a discriminatory basis.12 3. Continuity. Only telephone and water utilities in Texas are under a legal obligation to provide reasonably continuous service through dicta which places a duty upon telephone companies to maintain, insp.ect, repair, and dis­cover defects in a telephonel3, and case law which requires a water company to furnish water to every citizen or resident having need of it.14 4. Safety. Only telephone and water utility companies are under a legal obligation with respect to consumer safety. .Case law requires telephone com­panies to know the potential danger of their wires and to use ordinary care to safe-guard pe~sons and property from those dangers.15 Case law requires water utilities to exercise ordinary care in the operation of its systeml6, and to restrain pollution of drinking water.17 PRESENT PROBLEMS IN TEXAS Unlike many other states and the Federal Government, Texas statutes have not established guidelines for utilities to follow regarding the reasonable­ness of service, nor imposed comprehensive statutory obligation upon utili­ties to provide service which meets standards of quality, nor undertaken the function of insuring that utilities provide quality products to its consumers. Texas has delegated responsibility for regulating service quality of telephone, gas, and electric utilities to incorporated municipalities. Cable television has been ignored as a utility by state government.18 Original jurisdiction for product quality of water utilities lies with the Texas State Department of Health, which has the responsibility to monitor and maintain drinking water quality based on national standards determined by the United States Public Health Service. The Railroad Commission has statewide juris­diction over natural gas utilities; however, the Commission has not been di­rected to establish and enforce comprehensive product quality standards. Thus, statutes in Texas have not established the utilities' product quality obligations, nor established comprehensive product quality standards. Only with respect to water utilities has there been statewide establishment and enforcement of product quality standards. 148 Consumers of electric, natural gas, and telephone service in unincorporated areas are unprotected from poor quality service, except to . the extent t.hat .resort to the courts is possible. Consumers of electric, natural gas, and telephone service in incorporated municipalities are protected from poor products to the extent that their cities are willing and able t~ establish and enforce standards of quality. Consumers of cable television service are completely .unprotected from poor service quality. According to our findings, problems of product quality in Texas are mainly confined to telephone service, its adequacy and continuity. Nevertheless, po­tential problems exist for all of the utilities. Product quality problems found in Texas are: Adequacy--Inadequacy of telephone service in some areas is indicated by: (1) poor direct-dialing service; (2) failure of equipment to make a connection or to make the appropriate connection; (3) noise and static interference during a call; and (4) the unavailability of operators to provide call assistance. The magnitude and scope of these problems is unknown. Continuity--Continuity of telephone service is also a problem in Texas. Subscribers have experienced the following problems: (1) extended service interruptions to entire service areas or to individual subscribers; and (2) interruptions in individual calls. CONCLUSIONS AND RECOMMENDATIONS Government has an obligation to insure that utilities deliver quality products to their consumers. This requires that government recognize its responsibility through: (1) establishment of utilities' product quality obligation; (2) establishment of specific standards of quality for utility 149 products; and (3) provision of a means by which these standards are enforced. Texas has largely failed to meet this obligation. The Texas Legislature has failed to recognize the obligation of utilities to deliver a quality product. Recognition of this obligation is limited to isolated and sporadic case law. Texas government has also largely failed to establish guidelines by which product quality measured, with the exception of water quality. Consumers of other utility products in unincorporated areas may only turn to the courts to obtain definition and delivery of a quality product. Even so, the costs to a plaintiff consumer associated with court battles against well-funded utilities renders this an unrealistic method of defining product quality. Furthermore, ·inco.rporated municipalities, which have authority to establish guidelines for product quality, seldom have resources to undertake such a function. As a result, product quality has not been effectively defined. Without a definition of product quality standards, enforcement is im­possible. Given the inability of cities to establish service standards in incorporated areas and the disincentives associated with court-definition of product standards in unincorporated areas, the enforcement obligation simply cannot be met. Since water products are the only utility services with statewide standards of quality, they are the only product whose ad­herence to such standards may be enforced. In light of the discussion in this chapter, we make the following reconnnendations for the purpose of improving the quality of the consumed product of utilities: (1) The state should design service performance standards for the natural gas, electricity, telephone, water, and cable television utilities, and also any other services which are considered to be essential public utilities. (2) The state should monitor and evaluate service perform­ ance by means of regular testing and inspection. (3) Monitoring results should be made available to rate­making bodies for use in calculation of future rate schedules. (4) The state should require, when reasonable, performance by utilities to standards. (5) The state should prescribe and enforce emergency regu­lations governing provision and allocation of utility service to customers during outages, curtailments, shortages, and any other emergency situations, such as hurricanes, natural disasters, acts of God, etc. 150 151 REFERENCES 1. Southwestern Bell Tel. Co. v. Cook, 30 S.W. 2d 497 (Tex. Civ. App. 1930). 2. 54 Texas Jurisprudence 2d 710. 3. Ibid. 4. City of Memphis v. Browder, 174 S.W. 982 (Tex. Civ. App. 1915). 5. Green v. San Antonio Water Supply Co., 193 s.w. 453 (Tex. Civ. App. 1917). 6. City of Houston v. Lockwood Inv. Co., 144 S.W. 685 (Tex. Civ. App. 1912). 7. Vernon's Annotated Revised Civil Statutes of the State of Texas, art. 1438. 8. Southwestern Bell v. Texas State Optical, 253 S.W. 2d 877 (Tex. Civ. App. 1952). 9. City of Houston v. Lockwood Inv. Co., 144 S.W. 685 (Tex. Civ. App. 1912). 10. Allen v. Park Place Water, Light &Power Co., 266 S.W. 219 (Tex. Civ. App. 1924). 11. Ibid. 12. City of Texarkana v. Wiggins, 246 S.W. 2d 622, 151 Tex. 100 (Tex. Sup. Ct. 1952). 13. Gandy v. Southwestern Bell Telephone Co., 341 S.W. 2d 554 (Tex. Civ. App. 186). 14. City of Houston v. Lockwood Inv. Co., 144 S.W. 685 (Tex. Civ. App. 1912). 15. 54 Texas Jurisprudence 2d 616. 16. City of Denton v. Gray, 501 S.W. 2d 151 (Tex. Civ. App. 1973). 17. Newton v. City of Groesbeck, 299 s.w. 518 (Tex. Civ. App. 1927). 18. Vernon's Annotated Revised Civil Statutes of the State of Texas, arts. 1175 (12), 1119. 152 CHAPTER XII: GOVERNMENT INTERVENTION IN UTILITY SERVICE EXTENSION The problems of allocating services among present users and between pre­sent and future users must be addressed. Service allocation is an important aspect of service quality for several reasons. It determines the availability of service for future users and affects the quality and availability of service to existing users. DEFINITION OF THE OBLIGATION The public interest, as it pertains to public utilities, requires that present and future users of utility services receive a utility's service upon application for service and upon compliance with a utility company's reasonable preconditions to service. This principle is subject to three qualifications, however: (1) provision of service should meet an existing and reasonable need for such servicel; (2) provision of service should not jeopardize the utility's ability to earn a reasonable return on its investment in providing the service2; and (3) provision of the service should not unreasonably affect the safety, adequacy and cost of service to present consumers of the service. 3 Two sets of obligations are associated with the rights of utility users to receive ser­vice and with the public interest. One set of obligations is the responsibility of public utilities, and the other is the responsibility of government. The Utility Obligation Public utilities have a basic obligation to provide service to their pre­sent and future consumers. This obligation requires that a public utility: (1) meet service demands of pres~nt consumers on an equal basis, i.e. provide service, 153 within its service area, to all persons in similar circumstances and at similar rates4, and (2) provide service to new users within the service area. To meet these requirements, the utility must secure resources and adopt policies which are necessary for the fulfilling of the obligations, including anticipating and meeting growth in demand for services which may occur as a result of increases in use of the product by current users or increases in the number of users. The Government Obligation Government has responsibility for allocating services and the costs of extending those services among users. In times of shortages, the free market fails. This means that government must establish priorities for allocating services among existing users and set policies guiding the offering of services 6 to new users. Should maintenance of safe, adequate and reasonable service to existing users be jeopardized by extensions to new users, government has the obligation to determine a fair allocation of service and costs among current and future users. Such allocations should be made in consideration of the rea­sonableness of the need of new users and the impact of extensions upon existing users.7 SOURCES OF THE OBLIGATIONS ADEQUACY OF TEXAS LAWS Texas does not have legislation or an administrative body which can: (1) require utilities to anticipate growth in demand for services, except to allow cities of 25,000 persons or more to require extensions of up to two miles per year or as prescribed in the city charter; (2) require extension of service in rural areas where there is a reasonable need; (3) allocate costs of extending service between existing and future users; (4) allocate services between future and current users in the event of inadequate resources to meet the demands of both; or (5) require coordination of planning between utilities and government. PROBLEMS OF EXTENSION OF SERVICE IN TEXAS Texas laws are inadequate regarding the planning obligation of utilities. Cities over 25,000 may require extensions of up to two ~iles per year. Util­ities should be required to meet a growth in demand resulting from an increase in the number of users of the service and from an increase in the use of the services among current users. The absence of such requirements has contributed to the inability of telephone companies to provide prompt telephone service to the residents of new housing developments ' or the level of service desired by those inhabitants. Delivery of Services to Unincorporated Areas There is no statement of an obligation to provide service to users in unincorporated areas, even when a reasonable need exists. Users must therefore negotiate with the utility to obtain service and have often found themselves inadequate to do so. Furthermore, firms are not prohibited from using the pro­fitability of an extension as the only criteria in making extensions. 155 Allocation of the Costs of Extensions Should new users be required to pay costs in aid to construction for the extension, no independent source exists to fairly allocate costs between the consumer and the utility. The only remedy available to the consumer, in the event of a dispute, is the judicial system, a process which is costly and slow. Allocation of Services In the event that a utility should have inadequate supplies to meet the demand for its services, there exists no policy to allocate services among cur­rent and new users. The advent of fuel shortages for the gas and electric util­ities suggests that this will be a problem for the future. Determining Growth Policies Extension of service determines the growth of cormnunities. Currently no requirement exists to coordinate planning activities of utilities with the growth needs of communities. Industrial and residential developers negotiate directly with utility firms for services, a process sometimes resulting in difficulty in obtaining services for developers, and in failure to consider the growth policies of the cormnunity or the state. CONCLUSIONS AND RECOMMENDATIONS The basic obligation of utilities is to provide service to present and future consumers. Government is obligated to see that the service is extended fairly in terms of both availability and cost among existing and future users. Our evidence suggests that neither utilities nor government has fully met these obligations. We therefore recommend that: (1) government define the obligation of utilities to anticipate future demand for services, (2) government define the obligation of utilities to make extensions of service in unincorporated areas where there is a reasonable need, (3) an independent mechanism be established to make a fair determination of service need and to allocate among consumers the costs of the extension, (4) government undertake to establish priorities for allocating services among existing users and between current and future users in the event that resources cannot be secured to meet the needs of both, and (5) government specify the obligation of utilities to coordinate planning of extensions of service with the growth policies of government. (6) additional research evaluate formal utility service districts in which utilities would be legally obligated to provide ap­plicants in that district with service and upon which other utility companies would not encroach. 156 157 REFERENCES 1. Priest, A.J.G., Principles of Public Utility Regulation, Theory and Application, (see Gery Williams for rest of citation). 2. Ibid., p. 237. 3. Ibid., p. 236. 4. Article 1438 V.A.T.S. 5. Priest, A.J.G., Principles of Public Utility Regu1ation, p. 242. 6. Ibid., p. 243-44. 7. Ibid., p. 232. 158 CHAPTER XIII: PROTECTION OF CONSUMER RIGHTS Consumers of utility services, as has been noted, are entitled to a quality utility product, as defined by the product's adequacy, continuity, safety, and non­discrimination, at a reasonable cost. The topic of consumer rights as addressed in this chapter is concerned with and confined to the consumer-relations portion of the utility producer-consumer relationship, and specifically addresses consumer­relations areas which may affect the quality, cost and availability of utility services of consumers. Accordingly, the following are examined in this chapter: (1) utility company consumer-relations policies and practices which may affect the quality, availability and cost of utility services, (2) government involve­ment in consumer rights protection, nationally and in Texas, (3) the adequacy of government's present role in consµmer rights in Texas, and (4) consumer-relations problems in Texas, and (5) conclusions and recommendations concerning the role of Texas government in consumer rights protection. SUMMARY Consumer relations in the utility producer-consumer relationship affect the quality, availability, and cost of utility services. Generally, this aspect of service quality pertains to rules, regulations, and practices of utility com­panies in their relations with consumers. Selected areas of consumer relations examined in this chapter include deposit requirements, service discontinuance procedures, information, and repair services. In allowing utilities to operate as monopolies in providing a service critical to society, government assumes a responsibility to protect consumers 159 from abuses whic.h may arise from the monopolistic situation., i.e. government must insure that a quality utility product is available to the consumer at reasonable cost. In the area of consumer relations, this responsibility may be met through: (1) legal recognition and definition of consumer rights, and (2) governmental enforcement of defined rights. Governments nationally and in Texas have been involved to varying extents in utility consumer protection. Nationally, consumer rights have been defined in statutes and case law, and by regulatory agencies. Many regulatory agencies have been granted authority to enforce consumer rights. Unlike other states, Texas has no comprehensive definition of consumer rights, nor an effective mech­anism for enforcement of consumer rights. Compared with other states, the role of Texas in consumer rights protection is clearly inadequate. This inadequacy is emphasized by numerous problems in consumer relations in the state. To insure that the availability, cost, and quality of ut,:ility services of an applicant for or consumer of such services are not jeopardized by consumer­relations actions and decisions of utility companies, Texas should undertake the passage of comprehensive legislation designed to define consumer rights and establish an effective mechanism for enforcement of those rights. CONSUMER RELATIONS POLICIES AND PRACTICES Consumer relations encompass the relationships and areas of contact between utilities and consumers outside of direct service production and consumption. This section examines consumer relations generally, as well as some selected areas. Generally, relations between utilities and their consumers involve: (1) rules and regulations of utility companies which set forth company policy per­ 160 taining to consumers, such as policies defining deposit requirements, and (2) other practices of utilities which affect consumer relations, such as business office location and staffing practices. Utility Company Rules and Regulations. Utility companies customarily develop rules and regulations which express their policies concerning consumer relations. These often provide guidelines to company employees for determining which appli­ cants for service must pay a deposit, for determining the conditions under which service will be discontinued to a customer, and the like. Utility company rules and regulations affect service availability, quality, and cost. By setting standards for service provision and discontinuance, rules determine which applicants will receive service and which consumers will have service discontinued. Furthermore, such rules are generally designed to protect the company from losses incurred from unpaid bills, and as such, affect the cost and quality of service to all consumers. Other Utility Company Practices. Utility companies engage in other practices in consumer relations which are not governed ~y expressed rules and regulations. These other practices also affect utility service cost, quality, and availability. Such practices include location of business offices, staffing of business offices at particular times, the promptness of repair services, and the like. These practices affect service availability, quality and cost as well. For example, poorly located or understaffed offices may reduce the access of applicants to service and the access of consumers to prompt repair service. Selected Aspects of Consumer Relations The consumer-relations activities selected for more detailed examination illustrate the impact of consumer relations upon aspects of service quality and cost. These activities include: (1) deposits required of consumers of utility 161 services, (2) service discontinuance practices and procedures, (3) information provided to consumers and applicants for service, and (4) repair of defective equipment. Deposit Requirements. Utilities customarily require a deposit payment from applicants as a precondition to providing service. The purpose of deposits is to cover the eventuality of unpaid bills. Deposit decisions of utilities are generally governed by expressed rules and regulations regarding who must pay a deposit and the size of the deposit which must be paid. Deposits often bear a relationship to the anticipated or actual size of a consumer's monthly charges, and consequently may be increased or decreased by the utility in response to changes in a customer's consumption. Some util­ities, however, have flap deposit rates which have no relationship to individual consumption levels. Deposit requirements involve determination of who must pay a deposit. Some utilities require deposits from all applicants for service; others re­quire deposits only from applicants who, according to some criteria, are con­sidered credit risks. Deposit requirements potentially affect service availability and adequacy. If a utility's deposit requirements are excessive, then applicants for, or con­sumers of, the service may be prohibited from obtaining, or continuing to ob­tain, the service. The non-discrimination aspect of service quality is also indirectly related to deposit requirements. Unless criteria governing deposits, and the application of the criteria, express some notion of equity, then non­discrimination is violated. Service Discontinuance In the event of unpaid bills, utilities customarily discontinue service. 162 This practice is supported on the grounds that unpaid bills affect a utility's revenues and thereby adversely affect the utility's ability to provide adequate services at reasonable costs to consumers who pay their pills. As with deposit requirements, service discontinuance is generally governed by a utility's op­erating rules and regulations. These rules set forth causes for service discon­tinuance procedures to be followed prior to discontinuance, such as the provision of adequate notice to the affected consumer. In practice, consumers are gen­erally provided an opportunity to pay delinquent bills prior to service cutoff. Service discontinuance affects service availability. If procedures are instituted prematurely, for improper reason, or without fair opportunity for the consumer to respond, the consumer may be deprived of service when he is not jeopardizing service adequacy and cost to other consumers. Information. Utilities are the original source of information concerning alter­native services, rates charged fqr those services, deposit requirements, and service suspension and discontinuance conditions and procedures. Unless con­sumers have this information, they cannot behave rationally or appropriately in their relations with utilities. Generalizations are difficult regarding utility practices in voluntary provision of this information to consumers. Apparently information provision is not expressed in company rules and regulations. Utilities may provide exten­sive information regarding available services and rates to applicants, or may only provide them with limited information. Utilities may or may not provide information to applicants regarding service discontinuance causes and procedures, or information concerning rate increases. Obviously, information 'ffects service cost and availability. Inadequate information about services and rates may result in consumption which would be different if full information were available to the consumer. Inadequate infor­ 163 mation on service discontinuance as a bill collection practice may render service unavailable through the sheer ignorance of the offending consumer. If consumers are not informed of rate adjustments prior to those changes going into effect, consumers may underconsume or overconsume that product until made aware of the adjustment. Repair Service. When utility company equipment or facilities become defective, utilities generally provide repair service upon notice by a consumer or through facility inspection and maintenance programs. If repair service is not institute<.'. promptly after a complaint, then service continuity and availability becomes threatened. GOVERNMENT PROTECTION OF UTILITY°CONSU!.fER RIGHTS Government has a responsibility to insure that utility company practices and policies in consumer relations do not unnecessarily jeopardize the cost, availability, and quality of a consumer's utility services. Examined in this section are: (1) the rationale for government involve­ment in utility consumer rights protection, and (2) present government involve­ment, nationally and in Texas, in consumer rights protection. Rationale for Government Involvement The responsibility of government to protect rights of consumers derives from the nature of utility services and from the unique market relationship which exists between producers and consumers of utility services. The essential nature of utility services, combined with the limited number of service suppliers, requires government to provide a means to insure that utility companies do not engage in actions or practices which unnecessarily deprive the consumer of service quality and availability at reasonable cost. Because utilities are usually monopolies, individual consumers normally do not have the protections against consumer abuses provided in competitive market situations, i.e. alternative sources of the service to which they might turn. As noted earlier (Chapter XI), with legally-approved monopolies, con­sumers are deprived of these market protections by government action. This monopolistic supply creates the potential for abuse of utility consumer rights. This unique market relationship thus creates the rights of consumers to a product which would be produced under competitive circumstances, i.e. a pro­duct which is available, adequate, and of reasonable cost. In allowing monop­olies to exist, government assumes a responsibility to insure that these rights of consumers are legally defined and protected. GOVERNMENT INVOLVEMENT IN CONSUMER PROTECTION Government protection of qonsumer rights necessarily involves two func­tions: (1) legal recognition and definition of the rights of utility consumers, and (2) governmental enforcement of consumer rights. This section examines the involvement of government, nationally and in Texas, in these two functions of consumer rights protection. Legal Definition of Consumer Rights. The rights of consumers have been defined in federal and state statutes, case law, and administrative rules and orders. Such expressions have addressed consumer rights in a general manner, or have addressed specific aspects of consumer rights. 1. General Ex.pression. As broadly expressed, legal definition of con­sumer rights often: (1) define consumer rights in relations to utility company rules and regulations, and (2) define consumer rights pertaining to utility company practices in consumer relations. 165 Both Texas and other governments have addressed utility company rules and regulations. State and federal regulatory statutes often require such rules to be reasonable, fair and just. Although Texas law addresses the subject, it only enables utilities to establish reasonable rules and regulations rather than re­quires all rules and regulations to be reasonable.l 2. Specific Expressions. Statutes, case law, and rules and orders of administrative agencies have addressed specific aspects of consumer rights, in­cluding deposit requirements, service discontinuance, repair service, and in­formation. With deposit requirements, national case law has long determined that utilities may require deposits from consumers, and that deposits are a reason­able condition to which applicants must submit prior to receiving service. How­ever, the deposit must be an amount which is reasonable and intended to protect the utility's revenues from unpaid bills. Furthermore, administrative agencies in some states have prescribed criteria upon which utilities must base decisions regarding who should pay a deposit and the amount of deposits. Texas case law has similarly determined that utilities may require a deposit as a condition precedent to service,2 although there appears nothing about the reasonableness of deposits. Nationally, collecting charges through service discontinuance has consis­tently been held reasonable by the courts, since unpaid bills affect the ability of a utility to serve the public and provide service at reasonable cost. Nation­ally, limitations have been placed upon the power of utilities to discontinue service. These include: (1) service may not be discontinued for an unpaid bill during a dispute between the consumer and the utility as to the amount of the bill; and (2) utilities may be required to make reasonable efforts to give advance notice to consumers of service discontinuance, including making efforts to reach 166 the delinquent customer during non-working hours. Texas case law has addressed service discontinuance, and has held that utilities may discontinue service in the event of unpaid bills.3 Discontinuance is not considered proper when a consumer contends, in good faith and on rea­sonable grounds, that there has been overcharge.4 Nationally, with prompt repair service, case law has determined that util­ities are under an obligation to repair defects in their facilities and equip­ment within a reasonable time. Texas laws have not addressed the issue of prompt repair service. Information is an additional aspect of service quality addressed outside of Texas, although Texas law does not specify the rights of utility consumers . to ade­quate information from utilities. Some regulatory agencies have required util­ities to provide public access to company maps, conditions of service, and I tariffs, and to provide applicants for service with information pertaining to procedures and conditions of service discontinuance. Enforcement of Consumer Rights. Once consumer rights are legally defined, it is the responsibility of government to provide a means by which disputes may be aired and adjudicated by a. disinte'rested party in a manner which will insure that consumers rights are effectively enforced. Mechanisms available for this are the judicial system and an administrative agency which may initially hear and decide disputes, with ultimate recourse to the courts. Initial enforcement of consumer rights is often delegated to statewide regulatory agencies. Even if such agencies are not specifically directed to enforce consumer rights, they may become informally involved in adjudicating and resolving disputes between consumers and utilities. Agencies which have been granted responsibility for investigating and hearing consumer complaints may arbitrate and protect consumer rights through: (1) informal negotiations 167 with utility companies, (2) issuance of formal rules and orders which compel particular actions from utilities with respect to consumer rights, (3) making of findings of law in formal hearings which may be concerned with the interpre­tation of legal definition of consumer rights, and (4) approving or disapproving company rules, regulations and practices. A party aggrieved by a decision of such an agency has recourse to the courts, once formal decision has been made. The Texas Legislature has created no statewide agency for the adjudica­tion of disputes between utility producers and consumers, perhaps due to the lack of legislative involvement in consumer rights definition. Essentially, the only enforcement recourse of consumers in Texas is to the courts. THE ADEQUACY OF TEXAS' r~rlOLVEMENT The task of defining and enforcing utility consumer rights has largely fallen to the judicial system in Texas. However, it may be argued that auth­ority over such rights is implied in statutes which grant Texas cities authority to prescribe rules and regulations governing the manner in which utility services are rendered. 5 However, these statutes are vague, have not been judicially clar­ified, and may not be construed to grant regulatory authority over consumer rela­tions to cities. Furthermore, little evidence exists to indicate that cities have become involved actively in consumer rights definition and enforcement. Texas involvement in the protection of utility consumer rights is clearly inadequate. In absence of governmental involvement, consumers may attempt to protect their rights: (1) through negotiations with utility companies, and (2) through recourse to the courts. These means of protecting consumer rights are inadequate for several reasons. First, in any negotiations with utilities, con­sumers have no leverage to obtain their rights in Texas, without adequate legal 168 definition of those rights. Second, in negotiations, consumers must ultimately capitulate to the stance of the monopoly utilities, or otherwise not receive service. Thirdly, the costs of resorting to courts for either the protection of presently defined rights or for definition of unexpressed rights would serve as a deterrent to most consumers whose resources are miniscule compared to those of large utility companies. CONSUMER RELATIONS PROBLEMS IN TEXAS To emphasize the inadequacy of Texas' role in consumer protection, this section examines problems which apparently exist in consumer relations in Texas. The information was gathered through search of legislative files. Research indicates that some abuse of consumers rights does exist in Texas, although problems appear mainly within electric and telephone utilities. Consumer re­lations problems in Texas generally relate to: (1) information, (2) service discontinuance, (3) deposit practices, (4) repair services, and (5) other problems. Information Utilities customarily charge rates to consumers based upon some classifi­cation of consumers derived from consumption of service, value of the service, or other criteria. Furthermore, prices for services may differ according to various equipment used in consuming a service. Within the Texas electric industry, consumers are not routinely informed of their eligibility for different rate classifications, nor of increases in the price of service which result from increased fuel costs which are automatically passed on to the consumer. Some evidence indicates that similar problems exist in the telephone industry, which apparently does not fully inform applicants for 169 service of the full array of alternative services and available prices for par­ticular classes of service. Service Discontinuance Service discontinuance within the electric and telephone industries is practiced according to the discretion and policies of each individual company. Service discontinuance is a particularly crucial practice of electric utility companies, where lack of residential energy for heating or cooking can be haz­ardous to health. A problem in the electric industry is that companies fail to inform government of service discontinuance, to enable government to mitigate, in some manner, the loss of residential energy. Service discontinuance practices in the telephone industry in Texas are governed by individual company rules and regulations, which appear to be reason­able and designed to protect the companies from losses incurred from unpaid bills. However, the application of company policies in particular instances has been a problem in Texas. Evidence indicates that discretion granted to telephone com­pany employees in implementing discontinuance policies often results in unfair or discriminatory applications. Deposit Practices A problem within the electric utility industry is the lack of strict guide­lines on deposit requirements. A similar problem exists in the telephone in­dustry. Company policies are often so broad that employees are allowed great discretion in implementation, which may result in unfair and discrininatory ap­plication of a company policy, as well as discrimination in access to service if deposits are prohibitively high. Repair Service The telephone industry in Texas has apparently had problems in providing 170 prompt repair service to its customers in some areas of the state. Delayed re­pair service has been attributed to the unavailability of trained technicians in remote rural areas of Texas, to the inaccessability of business offices to consumers, and to the inability of consumers to reach operators to inform them of impaired service. Other Problems As mentioned, service discontinuance and deposit requirements are used by utility companies to decrease possibilities of losses incurred by unpaid bills. The electric industry in Texas uses an additional incentive for prompt bill payment by their consumers: the "gross-net" billing practice. Although this procedure of insuring prompt bill payment has not been tested in the Texas courts, its fairness and reasonableness is questionable. As presently used in Texas, this billing method imposes monetary penalty, determined as a fixed pro­portion of the monthly Bervice charge, upon all consumers who fail to pay their bills by a particular date. Monetary penalty bears no relation to the amount of time that a bill is overdue, and consequently does not fairly apply to consumers whose bills are one day late and consumers whose bills are much more overdue. CONCLUSIONS AND RECOMMENDATIONS The inadequacy of protection in Texas is clearly evidenced by the lack of a comprehensive legal definition of consumer rights in the state. To in­sure that the availability, cost, and quality of utility services of an appli­cant for consumer of utility services are not unnecessarily jeopardized by con­sumer relations actions and decisions of utilities, it is recommended that the State should undertake the following: 171 1. Passage of comprehensive legislation designed to define and enforce consumer rights and utility responsibilities related to the consumer relations. At a minimum, such legislation should include provisions which: a. Require utilities to provide reasonably prompt repair service to all consumers; b. Require utilities to establish and pursue equitable, reasonable, and clear guidelines for deposit require­ments and service discontinuance; c. Require utilities to provide reasonably adequate infor­mation to applicants for service, including information concerning: (1) alternative service and rates avail­able to each consumer, (2) conditions under which ser­vice will be provided, and (3) service discontinuance procedures; d. Require utility companies to provide information to present consumers regarding rate increases going into effect; and e. Enable the State to undertake the administrative func­tion of enforcing consumer rights and utility responsi­bilities in an effective manner. 2. Undertaking of a study into the gross-net billing practices of utilities to determine their reasongbleness, their neces­sity, and their effect upon service cost, availability, and quality. REFERENCES 1. Ball v. Texarkana Water Corp. 127 SW 1068 (Tex Civ App 1910), Galveston v. Kenner, 240 SW 894 (Tex. Sup. Ct. 1922). 2. Arvin Harrell Co. v. Southwestern Bell Telephone Company 385 s.w. 2d 696 (Tex. Civ. App. 1964), Central Power and Light Co. v. Purvis, 67 S.W. 2d 1086 (Tex. Civ. App. 1934). 3. Withers v. Ft. Worth Gas Co. 238 S.W. 324 (Tex. Civ. App. 1921). 4. Southwestern Gas and Electric Co. v. Stanley, 70 S.W. 2d 413 (Tex. Sup. Ct 1934). 5. v.A.c.s., arts 1175(12), 1119. 173 CHAPTER XIV: SOCIAL COSTS IN PUBLIC UTILITY SERVICE A further aspect of service quality concerns social cost. Social costs occur whenever an effect or expense is imposed upon a third party as a result of an economic transaction between two primary parties. Since the effect upon the third parties is not included in the costs of the transaction to the two primary parties, such an effect is known as an "externality" and its expense to the third parties is known as a "social cost." Social costs are an important aspect of service quality. Social costs result from failure of the competitive market to allocate efficiently society's resources to the production of gooJ'} commission so rules. (g) This subsection alJ_ows the utility to put its rate into effect without undue delay. It also requires a bond to be filed which can be used to refund, with inter­est, all overcha_rges to all custom­ers. An additional directive re­quiring the utility to keep an ac-L~ curate account of payments made by consumers. is necessary ·in order · that the commission will know the persons or corporatioqs who msut be reimbursed if the rates are found to be escessive. The short time period pre­ scribed promotes quick refunds. If the utility jails to make re­ funds and the commission tails to sue for the same, any person or corporation is allowed to file suit. This acts as a check on a weak commission. (h) The commission has the information and the objectivity to set the rates at a level which benefits both the consumers and utility companies. This section prevents the utility from having to return with a second rate re­ quest when their request is found to be unreasonable or unjust. Section 4.07 This allows the commission to review the reates of all utilities at least once every three to five years. Otherwise, there is the chance that, with a weak commission, some utilities might get by with a higher rate of return than is allowable Lnder this Act. Con If a temporary rate was set too high, it would neces­sitate rebates to customers. The filing of a bond could tie up a portion of the utility's capitol. "Reasonable" is vague and subject to abuse if the commission is biased. The commission may set the rate at a level deemed unfair or confiscatory by the utility company. This Act already covers a rate of return that is exces­sive. There is no provision for an automatic or a commission­allowed this requires all raises in fuel costs to be absorbed by the utility until it can get a rate change and causes more rate proceedings, it insures that all rate changes are considered and 245 Pro Con approved by the commission. A fuel adjustment clause en­ courages higher fuel costs and less bargaining with the fuel supplier. The "rate equali~ation reserve" was left out of this Act because it is a complicated process that would require more staff and commission activity. Until funds were paid into the reserve, there would be no monies available to pay a utility for a shortage resulting from a low rate of return. Without such a reserve, the utility companies are induced to keep down their costs, thus raising their pro­fits. There are advantages to this system as well. A rate process also allows the cam~ mission another method of closely checking the utility companies' books. ARTICLE V. PROCEDURE BEFORE THE COMMISSION Section 5.01. Complaints. (a) The Commission, on its own motion, or any person, corpora­tion or the governing body of any political subdivision, may com­plain in writing, setting forth any act or thing done or omitted to be done by any person, corporation or public utility, in viola­tion or claimed to be in violation of any law which the commission has jurisdiction to administer or of any rule or order of the commission, or any rate, service regulation, classification, prac­tice or service claimed to be unfair, unreasonable, inadequate or unjustly discriminatory. Direct damage is not a necessary prere­quisite to the filing of a complaint. (b) The commission may prescribe by rule the form of complaints filed under this section. Section 5.02. Notice of Complaints. (a) Upon the filing of a complaint, the commission shall cause a copy thereof to be served upon the person, corporation or utility complained of. (b) The copy of the complaint shall be accompanied by a no­tice from the commission calling upon the addressed party to satisfy the complaint, or to answer the same in writing, within such reason­able time as may be specified by the commission in such notice, not to exceed 20 days. (c) A copy of the complaint shall also be delivered to the governing body of each affected municipality and county and to any other person the commission shall deem appropriate. Section 5.03. Satisfaction of Complaint; Dismissal. {a) If any person, cor-poration or utility complained against shall satisfy the complaint within the time specified by the com­mission, the commission by order shall dismiss the complaint. Such order shall specifically define the matter complained of, describe the manner in which the complaint has been satisfied, and make such findings of fact and law as required for other orders. The party against whom the complaint has been dismissed shall be relieved from responsibility only to the extent shown in the order. A copy of such order shall be sent within 10 days to the complaintant. {b) If such person, corporation or utility shall not satisfy the complaint within the time specified, and it shall appear to the commission from a consideration of the complaint and the re­sponse to it, or otherwise, that reasonagble grounds exist for 247 investigating such complaint, the commission shall fix a time and place for a hearing. (c) The commission may dismiss any complaint without a hear­ing if in its opinion reasonable grounds do not exist for investi­gating such complaint, and a hearing is not necessary Section 5.04. Service of Notice. Service of notice of all hear­ings, investigations and proceedings pending before the commission and of complaints, decisions, orders, and other documents shall be made personally or by mail, as the commission may direct, upon a person authorized to receive service of process. Section 5.05. Joinder of Parties and Causes. All matters upon which complaint may be founded may be joined in one hearing, or may be heard separately, as the commission in its discretion may order. Joinder or separation shall be ordered when the commission finds that confusion of issues or duplication of effort to the in­convenience of parties may be. thereby avoided. Section 5.06. Hearings. (a) All hearings before the commission or its representative ­shall be public and shall be conducted in accordance with this Act and the Administrative Procedures and Texas Register Act. (b) The complaining party and the corporation or person com­plained of and such corporations or persons as the commission al­lows to intervene shall be entitled to be heard and to introduce evidence and present arguments. All parties may be heard in person or by attorney. In order that all parties be heard the commission shall award from the regulation fund reasonable attorpey's and expert witness' fees and otherwise provided for in this Act. (c) The Consumer Counsel shall be a party in every hearing and shall represent the interests of consumers of public utility services and present the findings and recommendations of the com­mission staff. Section 5.07. Rehearing. (a) Any party to the proceedings or any affected person may apply to the commission for a rehearing on any matter determined in the proceedings. (b) The motion for rehearing shall state the ground or grounds on which the applicant contends that the decision or order is unlaw­ful or unreasonable. (c) The conunission may grant the motion and hold a rehear­ ing on any of the grounds stated in the application if it finds sufficient reason therefore. (d) No motion for a rehearing shall in any way operate as a superdeas or in any manner stay, or postpone the enforcement of any existing order except as the conunission may by order direct. (e) If the motion for rehearing is granted, the conunission, after such rehearing and a consideration of all facts including those arising sicne the original order or decision was made, may affirm the original order or decision or may rescind or modify it if it finds that such order or decision or any part thereof is 248 -unlawful or unreasonable. (f) The rehearing proceedings shall conform with such general rules of procedure as the conunission may establish and the Admini~ . strative Procedures Act and Texas Register Act. (g) Any decision or order made after rehearing shall have the same force and effect as an original decision or order. Only one rehearing shall be granted by the conunission; but this shall not be construed to prevent any party from filing a new application or complaint. Section 5.08. Amendment and Rescission of Orders. The commission may, at any time after notice and after opportunity to be heard as provided in the case of complaints, rescind or amend any order made by it. Any order rescinding or amending a prior order shall, when served upon the party affected, and after notice thereof is given to the other parties to the proceedings, have the same effect as is herein provided for original orders; but no such order shall affect the legality or validity of any acts done by such party before ser­ vice of the notice· upon such party concerning such change. Section 5.09. Record of Proceedings. (a) A reporter appointed by the ponunission shall made a com­plete record of all proceedings and testimony at each hearing be­fore the commission, a conunissioner, or an examiner. (b) The record in a hearing or rehearing shall be the same as in contested cases as set forth in the Administrative Proce­ dures and Texas Register Act. (c) The commission shall furnish a copy of the transcript of any proceeding to any party on demand and upon payment of the cost af the transcript. 249 Section 5.01 Pro Since this legislation intended to bring accountability to teh regulatory process, it is especially important that the con­sumer, as well as others, be able to petition the commission to investigate and to correct any violations of this Act. In order to promote citizen involve­ment and insure strong oversidht of the compliance required of the utilities by this Act, any person, corporation, or governing body of any political subdivision may file a complaint even though this party has not experienced direct damage. This section is written to allow all concerned parties the ability to file com­plaints under this Act. Pro Although the Administrative Procedure Act includes a section on notice, it does not adequately address the serving of a complaint. It is essential that a copy of the complaint be sent as quickly as possible to all affected parties. Section 5.03 Pro The commission should have the authority to dismiss the com­plaint when it has been satisfied in order to prevent unnecessary de­lay. It should also be able to dis­miss a complaint without a hearing if it decides that reasonable grounds do not exist for an investi­gation. This should prevent frivil­ous and unreasonable complaints from overloading the process. Con Without direct damage as a necessary prerequisite to the filing of a complaint, unlimited numbers of complaints may be filed, thus overloading the work of the commission. Portions of this section covered by the Administrative Procedure Texas Register Act. Con This is standard admini­strative procedure and does not need to be specifically detailed here. Con The conunission is given no guidance as to what con­stitutes reasonable grounds for dismissal. This lack of specificity in the Act leaves room for abuse by the commis­sion. 250 Section 5.04 Pro The Administrative Procedures and Texas Register Act of 1975 defines the procedures for setting the time and place for a hearing and for the inclusions in a notice. It is important that authorized persons receive notice either per­sonally or by mail to insure their knowledge of the matters outlined in this section. Section 5.05 Pro In order to reduce regulatory lag, inconvenience, and costs, several matters complained about may be heard together if the com­mission as decides. Section 5.06 Pro This section compliments and further clarifies the hearings pro­cedures in the Administrative Pro­cedure and Texas Register Act. (b) The commission is given the authority to award attorney's and witness' fees to a prevailing party, thus making it easier for the consumers to stop violations of this Act. This subsection pro­vides a further check against com­mission abuses by making it finan­cially feasible for a non-monied party represented by counsel to become involved in the process. The intention here is that no awards be given to utility com­panies. 251 Con Certified mail, despite being expensive, is the only way to fully insure that the authorized person receives the notice. There is no definition of whom the commission may de­cide is authorized to receive is authorized to receive service of process thus allowing room for considerable discretion and abuse by the conunission. Con Con This procedure would encour­age complaints and bring on a rash of them. It discriminates against utilities. Pro (c) The consumer counsel's job is to see that the interests of the consumers, which otherwise might be subjugated to those of the utilities, be represented and protected. Section 5.07 (a) Sections governing wit­nesses, depositions, contempt, rules of practice and procedure, technical rules of evidence, effect of infor­mality and decisions are covered by the Administrative Procedures and Texas Register Act. Section governing rehearings, amendments, rescission of orders, and record of proceedings are cov­ered partially in the same Act. (b) This allows the commission an opportunity to know the issues that may be involved in the rehear­ing. (c) Following from the above sub-section (b), this gives the commission power to dismiss un­necessary rehearings. (d) This provision keeps vested interests from delaying a legal or reasonable order or decision. (e) This sets out the spe­cific alternatives or options for the commission that could result from a rehearing to rescind or modify any of its earlier orders or decisions. This section will directly guide the commission in its decisions for the protection of all parties concerned. Con (c) This is an unfair bias in favor of consumers~ (b) The lack of specificity could cause the motion for re­hearing to be denied. (c) This provision could give the commission too much discretionary power which could lead to abuses if the commission were biased. (d) This could allow un­lawful and unreasonable orders or decisions to have unneces­sary financial loss to utilities and/or consumers. 252 Pro (f) This gives the commission the power to determine the degree of formality and method of conduct­ing the rehearings that best serves the consumer and the utility. (g) This lessens the amount of dilatory tactics that parties with vested interests can have, and helps eliminate potential regulatory lag. Section 5.08 Pro Enables the coi;nmission to amend or rescind its..own orders without having to wait for a party to file a motion for a hearing. Section 5.09 Pro (a) Provides for full and im­partial recording of and access to information that would encourage (rather than hinder) all parties to exercise their rights. (b) The Administrative Pro­cedures and Texas Register Act of 1975 section dealing with the record of proceedings concerns itself only with contested cases. Subsection (b) is meant to require the same for any hearings or rehear­ings. Con (f) Gives the commission too much discretionary power. (g) This Forces the parties into costly and time consuming district court appeals. Con This section would allow the commission to take action without the normal complaint of a concerned party. Con It would be too costly. 253 ARTICLE VI. DISCRIMINATION AND RESTRAINT OF COMPETITION Section 6.01. Discrimination. No public utility shall, as to rates or services, make or grant any unreasonable preference or advantage to any corporation or person within any classification, or subject any corporation or person within any classification to any unreason­able prejudice or disadvantage. No public utility shall establish and maintain any unreasonable differences as to rates of service either as between localities or as between classes of service. Section 6.02. Adherence to Schedules. No public utility shall directly or indirectly, by any device whatsoever or in any manner, charge, demand, collect, or receive from any person a greater or less compensation for any service rendered or to be rendered by the utility than that prescribed in the schedule of rates of the public utility applicable thereto when filed in the manner provided in this Act, nor shall any person knowingly receive or acce~t any service from a public utility for a compensation greater or less · than that prescribed in the schedules, provided that all rates being charged and collected by a public utility upon the effective date of this Act may be continued until schedules are filed. Nothing in this Act shall prevent a coopera­tive corporation from returning to its members the whole, or any part of, the net earnings resulting from its operations in proportion to their purchases from or through the corporation. Section 6.03. Restraint of Competition. No public utility shall discriminate against any person or corporation which sells or leases equipment or performs service in competition with public utility, nor shall any public utility engage in any other practice that may tend to restrict or impair such competition. Neither PRO nor CON These are standard provisions for public utility bills. 254 ARTICLE VII. CERTIFICATES OF CONVENIENCE AND NECESSITY Section 7.01. Certificates of Convenience and Necessity. Beginn­ing one year after the effective date of this Act, unless other­wise specified: (a) No public utility shall begin the construction, installa­tion, or operation of any new facility or system, or the construc­tion or installation of any extension, improvement, obtained from the commission a certificate that the present or future public convenience and necessity require or will require such construc­tion, installation, operation or extension. · (b) No public utility shall henceforth exercise any right or privilege or in any· W?J.Y render service directly to the public, or indirectly by serving any other public utility or agency engaged in public utility service, under any franchise or permit hereafter granted, or under any franchise or permit heretofore granted but not heretofore actually exercised, or the exercise of which has been suspended, without first having obtained from the commission a certificate that the public convenience and necessity require the exercise of such right or privilege. This section shall not vali­date any right or privilege now invalid or hereafter becoming in­valid under any law of this State. (c) Except as otherwise provided in this Article: (1) No public utility shall furnish, make avail~ able, render, or extend retail public utility service to any consumer without first having obtained a certificate of service which desig­nates the area in which such consuming facility is located. (2) No public utility shall furnish, make avail­able render, or extend service to any utility service consuming facility to which such ser­vice is being lawfully furnished by another retail public utility on the effective. date of this Act, or to which service is lawfully commenced thereafter in accordance with this article by another public utility. Section 7.02. Exceptions. (a) A public utility shall not be required to secure a certificate of public convenience and neces­sity or a certificate of service for: (1) An extension within or to a territory already served by it or to be served by it under a certificate of service, necessary in the ordin­ary course of its business; subject to review by the commission. (2) Construction, operation, or extension, of ser­vice in progress on the effective date of this Act, until the expiration of six months as provided for in Section 7.05 of this 255 (b) As used herein for exemption from the necessity for certification, extensions shall be limited to devices for inter­connection of existing facilities or devices used solely for transmitting public utility services from existing facilities to customers of those services. (c) Notwithstanding these exceptions, all construction, installation, operation, or extension which constitutes or re~ sults in the establishment of a major utility facility shall be subject to commission approval as required in Article VIII of this Act. (d) When a public utility engages in construction or opera­tion without a certificate, the commission shall order the utility to cease and desist until the commission files a final decision on any complaint filed in relation to this activity by the utility or issues a further order. Section 7.03. Certificates of Service. (a) Every public utility must submit to the commission an application in the form prescribed by the commission to obtain a certificate of public convenience and necessity or a certificate of service or an admendment thereof. (b) On or before 90 days after the effective date of this Act, each public utility shall file with the commission a map or maps showing all its facilities on the effective day of this Act, separately illustrating facilities for generation, transmission, and distribution of its services. The map or maps filed by a retail public utility shall indicate the boundaries of the area which it is serving on that date and the area which it plans to serve from existing generation or transmission facilities or those under construction. · (c) The commission shall, at reasonable time intervals, re­quire the filing of revised maps showing alterations and additions made ~ince the last prior filing. (d) Every applicant for a certificate shall give reasonable public notice of its application to all affected persons .in such form and manner as the commission shall prescribe. Section 7.04. Certificate for Prior Operation. (a) Upon application made to the commission within six months after the effective date of this Act, the commission shall issue a certificate of public convenience and necessity for the construc­tion or operation then being conducted to any public utility actually 256 providing service to geographical area on the effective date of this Act. Any person or corporations actively engaged on the effective date of this Act in the construction, installation, ~xtension, or improvement of, or addition to, any facility or system used or to be used in providing public utility service, provided that such construction, operation, installation, exten­sion improvement, or addition to any such facility or system shall be brought into compliance with all regulations and oblications required by this Act or subsequent, regulations of the commission. (b) Upon satisfactory proof of the existence and operation of a retail public utility's distribution facilities on the effec~ tive date of this Act, the commission shall issue a certificate of service covering the service area of such utility, in accordance with the provisions of Sections 7.07 and 7.08 of this Act. The commission shall prepare or cause to be prepared a map or maps of uniform scale to show, accurately and clearly, the boundaries of the certified service area of each retail public utility as established under those sections, and shall issue such map or maps of certified service area to each retail public utility .as Certificates of Service. (c) A public utility failing to comply with the provisions of this section within the six-month period following the effective, date of this Act is guilty of violating this Act and is punish­able under the provisions of Article XIII of ths Act. Section 7.05. Issuance of Certificate of Convenience and Neces­sity; Terms and Conditions. (a) Certificates of convenience and necessity shall be granted on a nondiscriminatory basis, only after consideration by the com­mission of the following: adequacy of existing service, the need for additional service, the effect of the granting of a certificate on the recipient of the certificate and on any public utility of the same kind already serving the proximate area, and on such fact­ors as community values, preservation of recreational areas, parks historical and aesthetic values, of the estate environmental inte­grity, and the probable improvement of service or lowering of cost to consumers in such area ·resulting from the granting of such certi­ficate. (b) When an application for a certificate of public convenience and necessity is filed, the commission shall give public notice of such application to all interested parties as provided for in Sec­tion 5.01 of this Act, and, if requested, shall fix a time and place for a hearing and give notice of the hearing as provided in that section. Any person interested in the application may parti­cipate at the hearing. (c) In reaching its decision, the conunission may make any inquiries, physical examinations, valuations, and investigations and may require any plans, specifications, and estimates of costs that it considers necessary. 257 "(d) The conunission shall grant applications and issue certi­ficates on the bases of the need for the service, acconunodation, convenience, or safety of the public. The commission may is.sue the certificate as asked for, refuse to issue it, or issue it for the construction of a portion of the contemplated system or facili­ty or extension thereof, or for the partial exercise of the right or privilege. (e) The conunission may attach to the exercise of the rights granted by a certificate such terms and conditions, including provisions for the acquisition by the public of the franchise· or permit and all rights acquired thereunder and all facilities con­structed or maintained by authority thereof, as in its judgment the public convenience and necessity requires. (f) If an application f0r a certificate of convenience and necessity is accompanied by a request for an alteration of certi­fied service area, the request shall be considered in accordance with Sections 7.06 and 7.07 of this Act, and if such request is granted, the amended certificate of service shall be attached to the certificate of convenience and necessity. (g) Decisions made by the commission under this section shall be filed as an order of the conunission. Section 7.06. Assigned Service Areas. (a) The commission shall issue certificates of service to pub­lic utilities to allocate to them assigned service areas in which they are to provide retail utility service. The allocation of service areas shall be designed to encourage the orderly develop­ment of coordinated statewide retail public utility service, avoid wasteful duplication of facilities, avoid 'unnecessary encumbering of the landscape of the State of Texas, prevent the waste of mater­ials and natural resources, and minimize disputes between retail public utilities which may result in inconvenience, diminished efficiency, and higher costs in serving the consumer. (b) To the extent that it is not inconsistent with the pur­poses stated in subsection (a) of this section, the boundaries of each assigned service area, outside of incorporated municipalities, shall be a line of equitable division between the distribution lines of adjacent public utilities as they exist on the effective date of this Act; provided that these boundaries may be modified by the conunissian to take account of natural and other physical barriers, and shall be modified to take account of the contracts provided for in Sectin 7.09 of this Act, ~d provided fu7th~r that at anytime after the effective date of this Act the commission may, on its own or at the request of a public utility or any interested party make changes in the boundaries of the assigned service areas, but only after public notice to all interested parties and hearings as provided in Article v of this Act. (c) In the event there is any conflict or overlapping of claimed service areas on the maps filed by retail public utilities or in the event any retail public utility protests a certification by the commission within 60 days after issuance of the map of a service area by the commission, the commissi0n shall have the power, after hearing, to resolve such conflict and to revise or vacate any c~rtification or portions thereof. In such hearing the commission shall consider the following factors as they existed on the effec­tive date of this Act or such later date as may be relevant: (1) the proximity of existing distribution lines to an area under conflict.; (2) the adequacy and dependability of existing dis­tribution lines and facilities to provide the · required service; (3) the existepce of excess capacity the utiliza­tion of which will be beneficial to consumers; (4) which utility was first furnishing service in the area, and the duration of such service; (5) the elimination and prevention of duplication of facilities supplying such area; (6) the preference of customers; (7) any other factors affecting the ability of the public utility economically to furnish adequate service to fulfull customers' requirements; (8) preservation of recreational, park, scenic, and natural areas, historical and aesthetic values of the State and protection of the environmental integrity of Texas. (d) In those areas where the commission determines that the existing distribution lines of two or more retail utilities are so intertwined or located that Subsection (b) of this section cannot reasonably be applied, the commission shall, after notice, and hearing if requested, certify the service area or areas for the utilities in accordance with the provisions of Subsection (c) of this section. The commission may grant both utilities certi­ficates to serve the entire area in conflict subject to the pro­visions of Subsection (e) of this section. Nothing in this sec­tion shall deprive any public utility of the right to continue to serve all customers being served by it on the effective date of this Act. (e) In any area where two or more public utilities are granted certificates of public convenience and necessity for the same ser­vice, a public utility may not construct Qr extend its facilities, or furnish or offer to furnish its service to any premises that are already receiving the same service from another public utility, or to any premises not receiving the same service, unless its existing service facilities are located in closer proximity to the premises to be served than the closest service facility of any other public utility, except with the written concent of the other public utility. This subsection shall not preclude any public utility from extending its service to its own property and facili­ties. 259 Section 7.07. Service to Municipalities. Where a single public utility provides retail utility service within a municipality on the effective date of this Act, that entire municipality shall constitute a part of the assigned service area of the retail utility in question, except where, upon h~aring after notice, clae and convincing evidence has established to the commission's satisfaction that under the r.riteria of Subsection (c) of Section 7.06 of this Act, unnecessary and grossly wasteful duplication of facilities will result or be required; in such case, the commission shall apply the provisions of Subsections (b) and (c) of Section 7.06 of this Act, with due regard for the state official opinion of the governing body of the municipality and the difficulties with regulating more than one retail public utility within a municipality, and not in contravention of any constitutional rights. Where two or more utilities provide retail utility service of the same kind in a municipality on the effective date of this Act, the boundaries of the assigned service area shall conform to those contained in municipal franchises with the utilities on the effec­tive date of this Act. In the absence of a franchise, the bound­aries of the assigned service areas within a municipality shall be established by the commission in accordance with the provisions of Subsection (b) and '(c) of Section 7.06 of this Act. Section 7.08. Effect of Annexation and Incorporation. (a) If an area has been or shall been or shall be included within the boundaries of a city, town, or village as the result of annexation, incorporation, or otherwise, all public utilities certified or entitled to certification under this Act to provide service or operate facilities in such area prior to the inclusion shall have the right to continue and extend service in its certi­fied service area within the annexed or incorporated area, pursuant to the rights granted by its certificate and this Act. (b) Notwithstanding any other provision of law, a public utility shall have the right to continue and extend service within its certified service area and to utilize the roads, streets, high­ways, alleys, and public property for the purpose of furnishing such retail utility service, subject to the authority of the gov­erning body of a municipality to require any public utility, at the expense, of the public utility, to relocate its facilities to permit the widening or straightening of streets by giving to the public utility 30 days' notice and specifying the new loca­tion for the facilities along the right-of-way of the street or streets. Section 7.09. Contracts for Allocation of Service Areas. Contracts between retail public utilities designating service areas and customers to be served by those utilities, when approvedby the commission, shall be valid and enforceable and shall be incorporated into the appropriate assigned service areas. The commission shall approve a contract if it finds that the contract will eliminate or avoid unnecessary duplication of facilities, provide adequate utility service to all areas and customers affected, and promote the efficient and economical use and develop­ment of the facilities of the contracting utilities. Section 7.10. Duty to Exercise Authority. . .-: (a) Unless the authority granted by a certificate is exer­cised within the period designated by the commission, the certi­ficate is void. The period for exercising the authority under a certificate shall not include delay due to an order of a court. (b) The good faith commencement of construction of a plant or system and prosecution of the construction with reasonable dili­gence in proportion to the magnitude of the undertaking constitutes an exercise of the authority granted by the certificate. Section 7.11 Discontinuance. (a) No public utility shall abandon or discontinue any ser­vice without first having secured the approval of the commission. In granting its approval, the commission may impose such terms, conditions or requiremet-s as in its judgment are necessary to protect the public interest. (b) The commission shall have the power by order to author­ize or require any public utility to curtail or discontinue service to a certified service area or part thereof to the extent such action is required by the convenience and necessity of the public and for the efficient and economical operation of the public utility. (c) If a public utility threatens to discontinue or abandon service or discontinues ·or abandons service without commission approval, any person may file a complaint with the commission as provided for in Article 5 of this act or the commission may enjoin the public utility from the discontinuance or abandonment. 261 Section 7.12 Assignability. If the commission determines through public hearings as prescribed in this Act that a purchase, assignee, or lessee is capable of rendering adequate service, a public utility may sell, assign, or lease a certificate of public convenience and necessity or any rights obtained under the certificate. The sale, assignment, or lease shall be on the conditions prescribed by the commission and subject to the approval of the commission. Section 7.13 Complaints. Any interested party may file a com­plaint with the commission under this article subject to the provisions as prescribed in Article V of this Act. Section 7.14. Interfering with Another Utility. (a) Notwithst~ndingthe provisions. of tbis -Act or any other provisions of law, no public utility may furnish or offer to furnish service in any area certificated by the commission for the same service to another public utility nor may any public utility attempt to serve any consumer presently receiving service from another pub­lic utility. (b) If a public utility in constructing or extending its lines, plant, or system interferes or attempts to interfere with the operation of a line, plant, or system of any other public utility, the commission shall issue an order taking immediate effect pro­hibiting the construction or extension of the offending lines, plant, or system; and revoking the certificate of convenience and necessity and service. The commission shall referain from issuing such an order if the offendinq public utility agrees to meet all terms and conditions prescribed for locating the lines, plant, or system set by the commission. Section 7.15. Improvement and Extension of Service; Transfer of Calls and Metropolitan Area Service. (a) After notice and hearing as provided in Article V, the commission shall: (1) Order a retail public utility to provid service in a given area, if it is reasonable to require that such service be provided; (2) Order a public utility to provide specified im­provements its service in a defined area, if service in such area is inadequate or is substan­tially inferior to service in a comparable area and it is reasonable to require the company to provide such improved service; (3) Order two or more public utilities to establish specified facilities for the interconnecting ser­vice if it is reasonable to require such service; (4) Order a telephone company or telephone companies to provide extended area toll-free service within a specified metropolitan area where there is a sufficient community of interest within the area and such service can reasonably be provided. (b) Any order entered by the commission under the provision of this section shall provide reasonable time limits for compli­ance with its terms. (c) Parties to a proposed sale, lease, acquisition, consoli­dation, or merger shall submit to the commission a written a writ­ten petition containing: (1) Copies of all documetns pertaining to the merger; (2) A concise statement of the proposed transaction; (3) The reasons for the proposed transaction; and (4) All other information required by the commission or the consumer counsel. (d) After a petition is filed under Subsection (a) of this section, the commission shall investigate the transaction and shall give notice and hold a hearing as prescribed in Article V of this Act. (e) The commission shall approve the petition if the proposed transaction does not violat~ any existing law and is consistent with the public interest and legislative intent as stated in this Act. 262 Section 7.17. Revocation or Amendment of Certificate. The ~ommission at any time after notice and hearing shall revoke or amend any certificate if it finds: (1) That the certificate holder has failed to comply with an order made under the provi­sions of Section 7.15 hereof; (2) That the certificate holder is no longer pro­viding service in the area, or part of the area, covered by the certificate; (3) That the certificate holder has committed a sub­stantial violation of any of the provisions of this Act, or any law of the state of Texas or of the United States of America, or of any rule, regu­lation, or order of the commission. (b) When the certificate of any public utility is revoked or amended, the commission shall require one or more public utilities to provide service in the area in question and to acquire on such terms and con­ditions as the commission shall prescribe so much 263 so much of the systems and facilities of the public utility holding the revoked or amended certificate as the commission finds useful in providing such service for the public good an general welfare of the people of the state of Texas. 264 Section 7.01 Pro The effective regulation of all public utilities requires that their activities be certified as being of public "conveninece and riecessity." Under this certificate would come the construction, instal­lation, extension or operation of new, as well as old, facilities. Subsection (b) removes the rights any public utility possessed prior to the passage of this act. This allows the commission to exercise its powers and duties with­out the interfernece of other gov­ernmental bodies. The one year period after the effective date of this act allows 'the commission time to organize and build a staff with the e~per­tixe to deal with the fall imple­mentation of this section. This one year period also allows the utility industry need time to prepare all the needed documents and ' expertise to deal with the new Public Service Commission requirements. Subsection (c) prevents unnecessary competition and stab­alizes the conditions of all public utility companies within Texas. This subsection also ex­tends and ties the need for certi­ficate of convenience and neces­sity to the legal requirement for a certificate of service. Section 7.02 Pro The workload of the commission is cut by allowing public utilities the right to build extensions within their assigned service areas without first obtaining a certificate of convenience and neces$ity. No exclusive rights are here granted to utilities. 265 Con The one year period after tlle effective date of. this Act allows the .utility industry a year in which. it will be unregulated in this vital area. The utility companies would begin hasty and unwise construction projects with­out recourse for the commission Subsection (b) disrupts previous legal working relation­ships between public utilities and municipalities. It totally removes local decision making authority in favor of central­ized state control. Con This section does allow the unsupervised extension of ser­vice with a utilities assigned area of service. This excemption from the need for a certificate could weaken the overall certi­ficate authority of the commissicn. Subsections (b) and (c) Section 7.02 Pro The connnission retains the power to review all extensions of ser­vice as an oversight function when needed. Subsection (c) covers the possibility that a utility company could construct a major utility facility in increments as separ­ate extension projects in an at­tempt to get around the certifi­cate section. Section 7.03 Pro In order for the connnission to make an informed and accu~rate decision regarding the assigned service areas it is necessary for it to obtain the detailed informa­tion required of all public utility companies by this section. · The utilities are required to update this information so that the commission records will be accurate. Section 7.04 Pro The commission is given the authority to certify the public con­venience and necessity of all facil­ities in operation or under construc­tion by subsection (a). This allows the commission · to determine the pur­pose of these facilities and asserta­tion whether they are in compliance with this Act and such rules and re­gulations as the commission may promulagate under this Act. Subsection (b) specifies the information to be included in certificates of service issued by the commission. This insures the uniformity of the certificate. for easy comparisons. 266 Con limit the extension of service definition to a point where the utility company has no inde­pendent judgment to exercise in the extension of service within its service area. This is an inhibition upon the management of the utility industry. Con Public utility companies may find it difficult to produce information required of them in the necessary form within the 90 day period allowed by this section. 1 The continued updating of this information once a service area has been defined serves no useful purpose and is a waste of the funds of the utility. Con The commission's power to issue certificates of conven­ience and necessity after a re­view of existing facilities and those now under construction could penalize public utility cou panies for compliance with pre­vious legal reguirements. This section grants the commission power to disrupt the continued operation of existing facilities. Section 7.05 Pro The commission is given a basis and measure for its de­cisions to grant certificates of convenience and necessity by sub­section (a). This specificity tells the commission and all other concerned parties what criteria should be considered before a certificate may be issued by the commission. Other subsections are de­signed to give the commission the necessary authority to in­sure public notice of application for a certificate, make all ne­cessary investigations and attach such conditions to a certificate as it deems necessary to a certi­ficate prior to issuance~ This allows the commission a maximum amount of flexibility within the basic guides set forth in this section. Section 7.06 Pro This section provides for control and oversight of the development of utility services within Texas. These guidelines are given to the commission to insure their consideration in regards to the overall develop­ment of utility service. The commission is qrantedthe necessary power to deal with specific problems concerning service areas which were unfor­seen by the general provision of this section. ~n The guidelines set forth restrict the commission's de­ cision making authority. Such restrictions are open to wide interpretations and invite judicaial appeals by utilities as well as the consumer and environmental interest groups. This over concern with these specific considerations could be detrimental to the ef­ ficient operation of utilities . and provision of services to the consumers, present and future. Con The commission is ordered to consider so many factors prior to issuing a certificate that any decision made is bound to be contraversial and invite judicial appeal. Subsection (b) does not allow the commission the power to consider the capacity of a utility company to provide service for the certificated area. 267 Section 7.07 Pro Municipalities are assured continued stable utility service from existing sources. The utility industry is protected from wasteful duplication of facilities and need­less competition within a service area. The official opinion of local governmental bodies are to be con­sidered to insure that public in­put is made for the decision making process. Section 7.08 Pro The legal right of way is given to utilities so that they will not be hampered in their provision of services by the need to appear before the commission for minor. matters. Service area integrity is insured to prevent local annexation activity from interfering with util~ ity _services. Section 7.09 Pro This section establishes stan­dards for the commission to consider in granting contracts between public utility companies. Cooperation between utilities are allowed to ensure economy and efficiency in the provision of utility services to the consumer. Elimination and avoidance of un~ necessary duplication of facili­ties is also encouraged by the section. Con Con The rights of municipali­ties may be infringed on by granting a legal right of way to utilities without first re­ceiving the approval of the local governing body. Con Section 7.10 Pro This section prevents utili-· ties from obtaining a certificate to serve an area but not actu­ally complying with the terms of the certificate. A burden is thereby placed upon public utili­ties to serve all those within a designated service area. Section 7.11 Pro Discontinuance or abandon­ment would cause serious negative effects if consumers were still dependent upon the utility ·ser­vice·• . Even if the public utility is. experiencing financial diffi­·culties, discontinuance or aban­donment would not be the best all round solution. Yet this section does recognize that discontinuance is necessary under certain condi­tions in order to prevent economic disruption to the utility company in cases such as non use or non payment. Other reasons for discon­tinuance might be emergency situ­ations such as war or shortage of fuel. This section gives the com­mission the authority to decide what events are worthy of having the utility service discontinued or abandoned. Section 7 .12 Pro The conunission is granted the authority to oversee and approve the relations between utilities in matters concerning all certi­ficates issued by the conunission to prevent their sale by a public Con Subsection (b) is left much too vague for effective enforce­ment of its intent. Con If a utility company is experiencing serious difficul­ties, and feels it necessary to discontinue service inunediately, the utiltiy company would not be able to do so. Results from this would be a deteriation of the quality of service. Bankruptcy leading to possible state control of the utility is also a possi­bility and is always the case whenever government regulations and controls interfere with the free market. Con This section interfers with managerial business perog­atives to a point of restrict­ing the free exercise of busi­ness between public utilities. 269 utility. This does not prohibit the alteration of assigned certi­ ficates, but allows for the maxi­ mum business management flexibil­ ity and discretion within the li­ mits of adequate regulation. Section 7.13 Pro Refer to Article V Section 7.14 Pro This section requires the com­mission to deal with problems relat­ing to certificates of service. Public utilities are restricted to operating their assigned service areas only to insure each utility's service intergrity. This also de­monstrates the intent of this bill to protect the industry by prevent­ing encroachment of one utility upon the assigned service area of anol;her. Section 7.15 Pro The conunission is here require to maintain the continued improve­ment and extension of public utility services as the public convenience and necessity demands. The quality of service is protected and main­taned by subsection (a) (2). This subsection would make it the com­mission responsibility to insure a standard quality of service for all areas of the state according to similar conditions. Con Con This section restrains the possibility of free and open competition between util­ities which might improve ser­vice on lower the rate struc­ture. ! Con This section does not allow complete discretion for service maintenance by the management of public utilities. This allows the conunission to directly interfer within the area of a public utilities com­petency. The conunission may not have the technical compe­tency to deal with this com­plex problem on a state wide basis. 270 Section 7.16 Pro Public utilities are allowed to take advantages of the "econo­mies of scale" oversight of the commission to insure the benefit of such actions to the industry as a whole and consumers specifically. Subsection (b) allows utilities to conduct the normal minor business activites necessary while prevent­ing the commission from being over­wheimed with the. need to approve minor s~les. Section 7.17 Pro The commission is here required to revoke a certificate if there is substancial non-compliance with its directives or the violation of any law. This puts the ultimate sanc­tion against a public utility into the lands of the commission and orders its use if any of the spe­cified criteria are met. This is designed to insure the ultimate autho+ity of the commission to en­force its decisions and carry out its duties. Con This section creates un­necessary regulation while inter­fering with minor business prac­tices of public utility managers. Con This section forces a public utility to comply with orders it feels are agianst its interests or it will lose its rights under certificates issued by the commission. The commission in here granted power to force a public utility out of a business for non­compliance with commission de­cision a power possibly sub­ject to great abuse. 271 ARTICLE VIII. CERTIFICATE OF ENVIRONMENTAL COMPATIBILITY Section 8.01. Certificates. The commission shall upon advise­ment from the Office of Environmental and Energy Planning, issue certificates of environmental compatibility. Section 8.02. Certificate required for construction of a ma'or utility facility. a No person may connnence to construct a major utility facility in the state without first obtaining a · certificate of environmental compatibility, hereafter in this article called "certificate," issued with respect to such facility by the connnission with due consideration to the recom­mendations of the office of environmental and energy planning. Any facility which requires a certificate shall be constructed, operated, and maintained in conformity with the certificate and any terms, conditions, and modifications contained therein. It shall be the duty of the office of environmental and energy planning to insure compliance by the public utility with the provisions of the certificate issued by the commission. A certi­ficate of environmental compatibility may only be issued pur­suant to this article. (b} A certificate may be transferred, subject to the appro­val of the commission, to a person who agrees to comply with the terms, conditions, and modifications contained therein. (c} A certificate may be amended as ' provided in Section 8.05 of this article. (d) Any major utility facility for which, prior to the effec­tive date of this Act, an application for the approval of same has been made to any federal, state, regional, or local govern·-·, · ment agency which possesses the jurisdiction to consider the matter prescribed for finding and determination in subsection (a} of Section 8.08 of this Act is subject to review and modification, . consistent with this Act, by the commission. ~he commission shall also review and enforce regulation applicable to the con­struction already approved by such agency. Section 8.03. Application for a Certificate. (a) An applicant for a certificate shall file with the connnission an application, in such form as the commission may prescribe, containing the following information: (1) a description of the location and of the major utility facility to be built ·thereon; (2) a summary of all studies which have been made of the environmental impact of the facility; (3) a detailed statement explaining the need for the facility; (4) a description of any reasonable alternate loca­tion or locations for the proposed facility, a description of the comparative merits and detriments of each location submitted, and a statement of the reasons why the primary proposed location is best suited for the facility; and (5) such other information as the applicant may consider relevant or as the commission may by rule or order require. (b) A copy or copies of the studies referred to in paragraph (2) of subsection (a) of this section shall be filed with the commission and the consumer counsel and shall be available for public inspection. (c) An application shall be accompanied by proof of service of a copy of the application on the chief executive officer of each municipality and the head of each government agency charged with the duty of protecting the environment or of planning land use in the area in which any portion of the facility is to be located, both as primarily and as alternatively proposed. The copy of the application shall be accompanied by a notice speci­fying the date on or about which the application is to be filed. (d) The application shall also be accompanied by proof that public notice thereof was given to persons residing in the municipalities entitled to receive notice under subsection (c) of this section, by the publication of a summary of the application and the date on or about which it is to be filed, in such news­papers as will serve substantially to inform such persons of the application. (e) Inadvertent failure of service on, or notice to, any of the municipalities, government agencies, or persons identified in subsections (c) and (d) of this section may be remedied pur­suant to orders of the commission designed to afford them adequate notice to enable their effective participation in the proceeding. In addition, the commission shall after filing, require the appli­cant to serve notice of the application or copies thereof or both upon such other persons, and file proof thereof, as the commission deems appropriate. (f) An application for an amendment of a certificate shall be in the form and contain the information the commission prescribes. Notice of an application shall be given as set forth in subsections (c) and (d) of this section. 273 Section 8.04. Hearin on Ap lication for a Certificate; Amendment. a) Upon the receipt of an application complying with section 8.04 of this Act, the commission shall fix a date for the commence­ment of a public hearing in accordance with Article V of this Act, but not to commence before 20 days after the date of filing. (b) On an application for an amendment of a certificate, if the proposed change in the facility would result in any material increase in any environmental impact of the facility or a sub­stantial change in the location of all or a portion of such facility other than as provided in the alternates set forth in the application, the commission shall hold a hearing in the same manner as ·a hearing is held on an application for a certificate. (1) the applicant; (2) each municipality and governmental agency entitled to receive service of a copy of the application under subsection (c) of Section 8.04 of this Act; (3) any person residing in a municipality entitled to receive service of a copy of the application under subsection (c) of Section 8.04 of this Act; (4) any domestic organization or interest group; (S) the consumer counsel. (b) The parties to a certificate proceeding shall file with the commission notice of intervention with the exception of sub­section (a) (1) and (a) (5). (c) The commission may, in extraordinary circumstances for good cause shown, grant a petition for leave to intervene as a party to participate in subsequent phases of the proceeding filed by a municipality, government agency, person, or organization that is identified in subsection (a) of this section, but who or which failed to file a timely notice of intervention. · (d) Prior to the hearings, the office of environmental and energy planning shall present to the commission its opinion on the . environmental impact of all major utility facilities proposed. Section 8.06. Conduct of the Hearin • Conduct of the hearing s a 1 be in accordance with the provisions set forth under Article V of this Act. 274 Section 8.07. Decisions. (a) The commission shall render a decision upon the record either granting or denying the appli­cation as filed, or granting it upon such terms, conditions, or modifications of the construction, operation, or maintenance of the major utility facility as the commission may deem appropriate. The commission may not grant a certificate for the construction, operation, and maintenance of a major utility facility, either as proposed or as modified by the commission, unless it finds and determines: (1) the basis of the need for the facility; (2) the nature of the probable environmental impact; (3) that the '. facility represents the minimum adverse environmental impact, considering the state of available technology and the nature and economics of the various alternatives and other pertinent considerations; (4) in the case of an electric transmission line, what p:art, if any, of the line shall be located underground; that such facility is consistent with regional plans for expansion of the electric power grid of the electric systems serving the state and interconnected utility systems; and that such facilities will serve the interests of electric system economy and reliability; (5) that the location of the facility as proposed con­forms to applicable state and local laws and regulations issued thereunder, except that the conunission may refuse to apply any local law or regulation or part thereof if it finds that, as applied to the proposed facility_, such law or regulation is unreasonably restrictive in view of the existing technology, or of factors of costs or economics, or of the needs of consumers whether located inside or outside of the directly affected government subdivisions; and (6) that the facility will serve the public interests, convenience and necessity. (b) If the commission determines that the location of all or part of the proposed facility should be modified, it may condition its certificate upon such modification, provided that the munici­palities and persons residing therein affected by the modification are given reasonable notice thereof. (c) A copy of the decision and any opinion issued therewith shall be served upon each party an~ filed with the consumer counsel. 275 Section 8.09 Rehearing, Judicial Review. Any appeal of the conunission's decisions shall be filed and adjudicated in accor­dance with Article XII of this Act. Section 8.10 . . . Prior Construction. Major utility facilities already constructed shall be sUbject to certification by the commission. The conunission shall require rules and regulations regarding pollution standards established by existing state and federal agencies to be met and shall require additional con­struction or modifications in present facilities to achieve these standards. Section 8.11. Forecasts of Loads and Resources. Each public utility shall annually furnish a report to the conunission for its review containing a 10-year forecast of loads and resources. The report shall describe the major utility facilities which, in the judgment of the utilityJ will be required to supply system demands during the forecast period. The forecast shall cover the 10-year period following the date of the report, and shall be made avail­able to the public and furnished upon request to municipalities and government agencies charged with the duty of protecting the environment or of planning and use. The report shall be in the form and shall contain the information prescribed by the conanission. 276 Section 8.01 Pro The Office of Environ­ mental and Energy Planning . has as its functions basic research related to the impact made on the environment due to the implementation of policies by utility companies and the impact upon the availability, beth in the short run and long run, of various energy resources given certain practices by the utility companies. This office is to advise the commission on better alternatives to be followed by the public utili­ties. This office is to develop plans which depict the imple­mentation of various policies . over a ten year, twenty year and fifty year period. The -commissioners cannot be ex­pected to perform all of this necessary research adequately themselves and therefore must depend upon this office. Se.ction 8. 02 Pro This section grants the power to the Office of Environ­mental and Energy Planning to do what is necessary to insure that the provisions of the certificate are being met. By requiring public utili­ties to have a certificate be­fore commencing to construct a major utility facility is to insure by force of law that the environment be taken into con­sideration and protected. The commission has the authority to review construction being carried out at any time and includes that begun prior to the effective date of this Act. Con This office potentially has the ability to become too environmentally oriented to the degree of threatening the operation and the provision of service by the utility company. Since this office is only advisory, it has no authority and possibly no effect. Con The power of the office is too vague and needs to be spelled out in detail in order to avoid conflicts between the office, other regulatory bodies and the public utilities. Procedural delays in obtaining a certificate could cause time and cost difficul­ties for both the commission and the public utilities which could affect rate regulation, not to mention the placing of pressure on the commission to modify strong environmental provisions. 277 Pro To deny the commission this authority is to ratify the existence of major utility facilities which threaten the environment and to ne­ gate the intended effect of this article. Section 8.03 Pro This section enables the Office of Environmental Energy Planning to have made avail­able to it various environmental information which it can study and respond to and also compare to its own studies. This process provides for the best possible flow of information needed to weigh the alternatives involved with the construction of a major utility facility. By providing the Consumer Counsel with copies of the studies a check can be made on the commission and its policies. Public attention can be brought to these policies and the inten­tion of the public utility to commence construction by giving public notice to the people re­siding in the municipalities effected by the construction and by giving an application to the chief executive officer of each municipality and environ­mental agencies. Again, the purpose of this publicity and exposure is to have various inputs added to the decision-making process so that the probability of biased decisions being made will be minimized. Con This article lacks pro­visions to protect utility companies from undue burdens resulting from certification. Con The cost and elabora­tion of the proposed studies could be prohibitive causing the public utilities to com­promise in the accuracy of these studies which would make them useless to the conunis­sion for analytical considera­tions of alternatives. As in any matter which becomes more public, time delays may occur which would result in increased expenses for both the commission and the public utility and pro­bably not any different results if such public notice was curtailed. There is no point of clarifi­cation of which newspapers will serve substantially to inform; such vagueness may lead to abuse. 278 Section 8.03 Pro The goal of maximum feasible participation is guaranteed by law. The parties to a certification proceeding may include industry, con­sumers, government and environ­mental and public interest groups. This section is designed to allow the commission to kriow in advance who will participate in the hearing, allows any party to partici­pate with a minimum of red tape, allows any party who failed to file to participate in later hearings with good cause. Subsection (c) ·of this section clearly demonstrates the intent of this legislation to make as part of the public record all information necessary to arrive at a decision compati­ble with environmental protection. ', ,. Section 8.05 Pro This section is intended to provide for internal consistency in this legislation for the con­duct of hearings and to comply with standard administrative procedures. Section 8.06 Pro Even though input into the decision-making process may come from many parties, the decision is made by one party, the commission. And to hold the 279 Con The ability of the parties to participate in any or every hearing increases the possibility for delay in hearings and construction plans. A commission in it­self should be able to make the necessary decisions as quickly as possible, so as not to unduly interfere with business. Con Requiring eligible parties to notify the commission of their intention to participate is unnecessary, expensive, and could limit the participants to the hearing. Prior notifi­cation may mean that parties intending to intervene would be harassed. Pro commission accountable, it must delineate the reasons upon which its decision was based. Realizing that there will be come environmental impact of an undesirable nature, this impact will be minimized by the decision of the commission and by the balancing advantages achieved by having the major utility facility constructed. Section 8.07 Pro By expressing clearly the order and reasons for the action taken, the commission is opening itself to review by any interested party. This high degree of account­ability insures, as far as possible, honest and unbiased decisions in­tended to benefit. all parties. With the reasons stated both p parties can be informed abOut informaton necessary in an appeal. Section 8.08 Pro This section maintains the internal consistency of the Act. Con The time at which the opinion stating the reasons is to be presented is not clear. This flexibility could work to the disadvantage of the goal of accountability. No clarification is given for resolving conflicts be­tween the cormnission and muni­cipalities. This authority to require modifications in location or construction may place un­necessary burdens on the util­ity industry resulting in higher costs due to changes in location and facility design resulting in higher costs to the consumer. 280 Section 8.09 Pro This section provides· for internal consistency for the Act. Section 8.10 Pro In order to achieve the goals of this section; i.e. environmental compatibility, it is necessary to give the commission the authority to enforce rules and regulations regarding pollution standards on existing public utilities. · Without this authority, con­tinued environmental pollution coming from existing facilities will continue. Section 8.11 Pro The commission is to con­cern itself with long run pro­jections of utility needs. Only by doing this can both rate regulation and environmental concerns be placed in their proper perspective and make possible the achievement of these goals in a manner con­sistent with both consumer and industry goals. This encourages long range planning by the public utility industry in conjunction with the commission. ~ The cost of changing old facilities would have to be figured into the rates charged to customers and this could result in bitterness and pro­test by the customers. Retro­actively applying standards may also be unfair to utility companies who had complied with previous laws. Con There are many variables which cannot be predicted over a· long period of time and .to formulate policy in relation to predictions could cause many problems that are elimi­nated by prediction of needs and supplies. 281 ARTICLE IX. SECURITIES; SALE OF PROPERTY AND MERGERS Section 9.01. Definitions. For the purposes of this article; {a) "Security" means any note, stock, treasury stock, bond debenture, evidence of indebtedness, assumption of any obligation or liability as a guarantor, endorser, surety, or otherwise in the security of another person, certificate of interest or participation in any profit sharing agreement, collateral trust certificate, pre­organization certificate or subscription, transferable shares, in­vestment contract, voting trust certificate, certificate of deposit for a security, certificate of interest or participation in an oil, gas or mining right, title, or lease, or in payments out of produc­tion under such a right, title, or lease, or, in general, any in­terest or instrument commonly known as a security, or any certificate for, receipt for guarantee of, or warrant or right to subscribe to or purchase, any of the foregoing. {b) "Capital structure" means the total capitalization of the public utility including, but not limited to, all outstanding common stock, preferred stock, and the permanent financing of said public utility represented by long-term debt, and shall further include re­tained earnings and paid-in surplus in excess of par values. Section 9.02. Approval Required for Offer, Sale, or Encumbrance. {a) It shall be unlawful for any public utility organized and operating under the laws of this state to offer or sell any security or, if organized under the laws of any other state or foreign country, to subject property in this state to an encumbrance for the purpose of securing the payment of any indebtedness unless the capital struc­ture of said public utility shall first be approved by the commission. Approval by the commission shall be by order. (b) Upon the application of a public utility for approval of ­its capital structure prior to the issuance of any security or the encumbrance of any property for the purpose of securing the payment of any indebtedness, the commission may make such inquiry or inves­tigation, hold such hearings, and examine such witnesses, books, papers, documents, or contracts, as in its discretion it may deem necessary. Prior to approval the commission shall ascertain that the amount of securities of each class which any public utility may issue shall bear a reasonable proportion to each other and to the value of the property, due consideration being given to the nature of the business of the public utility, its credit and prospects, the possibility that the value of the property may change from time to time, the effect which such issue shall have upon the management and operation of the public utility, and other considerations which the commission as a matter of fact shall find to be relevant. If 282 the commission shall find that the proposed capital structure is reasonable and in the public interest and will not be detrimental to the interests of the conswners and patrons affected thereby, the commission shall by written order grant its permission for the pro­posed public financing. (c) The provisions of this section shall not apply to coopera­tive corporations. Section 9.03. Authorization for Transfer of Property, Merger or Consolidation. No public utility shall sell, acquire, lease, or rent any plant as an operating unit or system in this state for a total consideration in excess of $100,000 or merge or consolidate with another public utility operating in this state without first being authorized so to do by the commission. Upon the filing of an application for the approval and consent of the commission thereto the commission shall investigate the same with or without public hearing, and if it shall find that the proposed action is consistent with the public interest it shall give its consent and approval by order in writing. In reaching its determination the commission shall take into consideration the reasonable value of the property, facili­ties, or securities to be acquired or disposed of, or merged and con­solidated. The provisions of this section shall not be construed as applicable to the purchase of units of property for replacement or to the addition to the facilities of the public utility by con­struction. Section 9.04. Stock Purchase. No public utility shall purchase any security issued by any other public utility doing business in. Texas without first having made application to and received the consent of the commission by order. Section 9.05. Approval of Loans. Except with the consent and ap­proval of the commission first had and obtained, no public utility shall loan moneys, stocks, bonds, notes or other evidences of indebt­edness, to any corporation or person owning or holding directly or indirectly any stock of said public utility. 283 Article IX. Pro Con Control over the capital struc­Such regulation may be ture of, and the financial inter­more than is necessary for relationships between, public util­effective rate regulation. ities is essential for effective rate regulation 284 ARTICLE X • . RELATIONS WITH AFFILIATED INTERESTS Section 10.01. Jurisdiction of Commission. The commission shall have jurisdiction over affiliated interests having trans­ actions with public utilities under the jurisdiction of the commission. Such jurisdiction shall extend to access to all accounts and records of such affiliated interests relating "t;:o s.uch transactions, including but not limited to accounts and records of joint or general expenses, any portion of which may be applicable to such transactions; and to the authority to requir,e such reports to be submitted by such affiliated interests as the commission may prescribe. Section 10.02. Transactions with Affiliated Interests. (a) No contract or arrangements providing for the furnishing of manage­ment, supervisory, construction, engineering, accounting, legal, financial, or similar services, and no contract or arrangement for the purchase, sale, lease, or exchange of any property, .right, or thing, or for the furnishing of any service, property, right, o.r thing, other than those above enumerated, made or entered into af.ter the effective date of this Act between a public utility and any affiliated interest shall be valid or effective unless and until the contract or arrangement has been approved in writing by . the commission. It shall be the duty of every public utility to file with the commission a verified copy of the contract or arrangement, entered into prior to the effective date of this Act and in force and effect at that time. All unwritten contracts or arrangements shall, ori the effective date of this act, take the form of a written contract or arrange­ment and shall be submitted to the commission for its approval within such a period of time as the commission shall determine. The commission shall approve any contract or arrangement made or entered into after that date only if it shall be in written form and clearly appear and be established upon investigation that it is reasonable and consistent with the public interest. No contract or arrangemetn shall receive the commission's approval unless satisfactory proof is submitted to the commission of the cost to the affiliated interest of rendering the services or of furnishing the property or service described herein to each public utility. No proof shall be satisfactory within the meaning of the foregoing sentence unless it includes the original or verified copies of the relevant cost records and other relevant accounts of the affiliated interest, or an abstract or summary as the com­mission may deem adequate, properly identified, and duly authenti­cated; provided, however, that the commission may, where reason­able, approve or disapprove the contracts or arrangements without the submission of cost records or accounts. The burden of proof to establish the reasonableness of the contract or arrangement shall be on the public utility. 285 (b) The provisions of this section requiring the written approval of the commission shall not apply to transactions with affiliated interests where the amount of consideration involved is not in excess of $10,000 or five percent of the capital equity of the utility, whichever is smaller: provided, however, that regularly recurring payments under a general or continuing arrangement which aggregates a greater annual amount shall not be broken down into a series of transactions to come within the aforesaid exemption. Such transactions shall be valid or effective without commission approval under this section. How­ever, in any proceeding involving the rates or practices of the public utility, the commission may exclude from the accounts of such public utility any payment or compensation made pursuant to the transaction unless the public utility shall establish the resonableness of the payment or compensation. The commission shall determine what constitutes a general or continuing arrange­ment. (c) In any proceeding, whether upon the commission's own motion or upon application or complaint, involving the rates or practices of any public utility, the commission may exclude from the accounts of the public utility any payment or compensation to an affiliated interest for any services rendered or property or service furnished, as above described, under existing contracts or arrangements with the affiliated interest unless the public utility shall establish the reasonableness of the payment or compensation, in accordance with the provisions of 4.05 (d) (5) of this Act. (d) The commission shall have continuing supervisory control over the terms and conditions of the contracts and arrangements herein described so far as necessary to protect and promote the public interest. The commission shall have the same jurisdiction over the modifications or amendment of contracts or arrangements herein described as it has over such original contracts or arrangements. The fact that the commission shall have approved entry into such contracts or arrangements as described herein shall not preclude disallowance or disapproval of payments made pursuant thereto, if upon actual experience under such contract or arrangement it appears that the payments provided for or made were or are unreasonable, in accordance with the provisions of Section 4.05(d) (3) of this Act. (e) Whenever the commission shall find upon investigation that any public utility has given effect to any such contract or arrangement without such contract or arrangement having received the commission's approval as required by this section, the com­mission shall issue a summary order directing the public utility to cease and desist from making any payments or otherwise giving any effect to the terms of such contract or arrangement, until such contract or arrangement shall have re·ceived the approval of the commission. 286 The circuit court of Travis county is authorized to enforce such order to cease and desist by appropriate process, including the issuance of a preliminary injunction, upon the suit of the commission. (f) Whenever the commission shall find upon investigation that any public utility is making payments to an affiliated in­terest, although such payments have been disallowed and dis­approved by the commission in a proceeding involving the public utility's rates or practices, the conunission shall issue a summary · order directing the public utility to cease and desist. from making such payments. A circuit of Travis county is authorized to en­force such order to cease and desist by appropriate process includ­ing the issuance of a preliminary injunction, upon the suit of the conunission. Section 10.03. Disclosure of ownership. The commission shall require the disclosure of the identity of respective interests of · every owner of any substantial interest in the voting securities of any public utility or its affiliated interest. One percent or more is a substantial interest within the meaning of this section. 287 Section 10.01 Pro Jurisdiction over the utilities relations with affiliated interests is essential for effective , regulation both for cornpre­hensive planning by the commisison and to assure that costs and profits are not being transferred beyond the commissions purview. Access to accounts and records of relevant trans­actions is a regulatory imperative. Section 10.02 Pro This section (a) details the transactions covered, with an emphasis on written agree­ments after the effective date of this Act, (b) sets the transactions to be exempted as those involving less than $10,000 or 5% of capital equity, (c) gives the commission discretion in the handling of payments made under existing contracts, (d) gives the commission continuing super­visory control over contracts including the option to dis­approve payments made pursuant to such a contract, and (e) in­cludes cease and desist pr9vi­sions in the event of non­compliance. The types and exceptions of transactions included in the com­mission's jurisdiction are fairly standard. The discretionary treatment of payments in both prior contracts and those pursu­ant to the Act frees the commission from legal constraints and allows Con The extension of juris­diction to affiliated interests brings the government into still another realm of private enterprise, involving the regu­lation of businesses outside those dealing primarily with utility services simply on the basis of their associations with utilities. It includes commission jurisdiction to areas the commissioner has no expertise in and also involves increased record-keeping for both the businesses and the commission. Con The discretion in the commission's handling of pay­ments under both previously made contracts and those made pursuant to the Act bring into question the validity to the managerial usefulness of the contracts to the utility com­pany and the affiliated in-. terest. It also provides an authority which could greatly debilitate a utility in the event of a biased commission. The cease and desist provision makes concrete and indisputable the authority of the commission and the govern­ment's move into this realm of private enterprise. Might possibly allow affiliated interest to under bid for a contract, then after eliminating competition approach the commission for an adjust­ment based on actual experience. 288 it to adjust its decisions to changing conditions with a minimum of procedural effort. The cease and desist pro­visions provide for immediate relief to the consuming public until further legal action can be taken preventing any undue or unjust profits to the utility or the affiliated in­terest in the intervening period. Section 11. 03 Pro The identity of owners in voting securities is essential to 'the effectiveness and com­prehensiveness of the above provisions. · · To avoid profit arrangements outside of the purview of the conunission. '' Con This represents further intrusion by the government ·and more unnecessary and costly record keeping. 289 ARTICLE XI. JUDICIAL REVIEW Section 11.01. Institution of Proceedings. (a) Any party to a contested case before the commission shall be entitled to seek judicial review of a commission decision or order. (b) Such proceedings shall be in compliance with the Administrative Procedures and Texas Register Act of 1975, ex­cept to the extent further delineation is provided herein. Section 11.02. Standing for Participation in Review. The commission, the consumer counsel, and all parties to the pro­ceeding before the commission shall be entitled to participate in the review proceedings. The court may permit other interested parties to intervene. Section 11.03. Attorney's Fees, Costs. Any party represented by counsel who alleges that rates approved by the commission are excessive and who is the prevailing party in proceedings for review of a commission decision or order, may in the course of such action recover against the regulation fund reasonable fees for attorneys and expert witnesses and other such expenses as the court may allow. The court shall not allow any such expenses in the event it finds that the action brought under this article was groundless, brought in bad faith, or for the purpose of harassment. Section 11.04. Court Proceedings. All proceedings before a court on appeal from the commission shall be based on the sub­stantial evidence rule. If any new evidence becomes available at any time during the appeal process the court shall render the evidence to the commission for its further consideration. The court shall refrain f ran acting during the new hearings of the commission. 290 Section 11.01 Pro Provides a check on possible commission abuses by allowing any party to a co~ission proceeding to seek judicial review of a commission decision or or.der. secti,on IL 02 Pro Allowing the commission, the consumer counsel, all parties to the initial pro­ceedings, and any other court approved party standing to participate in the jud~cial review, perm.its the court to make its decisions on the basis of a wide variety of evidence. Section 11.03 Pro Provides a further check against commission abuses by making it financially feasible for a non-moneyed party repre­sented by counsel to become involved in the process. Court determinations prevent abuses of this provision. Con This section could con­tribute to the over-crowding of court dockets causing un­necessary delay. This section could result in the review process being as, if not more, time consuming than the earlier commission pro­ceedings being reviewed. The review process could be more time consuming than the initial commission proceedings. Con Such a provision may be an unnecessary, expensive means of providing oversight of com­mission proceedings. 291 Section 11.04 Pro This section enhances the power of the commission in its hearings process. Parties to a hearing are more likely to present all of their evidence to the com­mission if they know that it· can not be brought up later in a court appeal without being sent back to the commission. Con By requiring that if new evidence becomes available the conunission rehear a case you increase the commission's work­load. You also decrease the power of a court. The evidence may not become available until after the appeals process is well underway causing great expense to the commission and the litigants. 292 ARTICLE XII. VIOLATIONS AND PENALTIES Section 12.0l. Injunctive Relief. Whenever it shall appear . to the commission that any public utility or any other person or corporation is engaged in, or is about to engage in, any act in violation of this Act or of any order, rule, or :i:-egula­ tioh of the commission entered or adopted under the provisions· of this Act, or that any public utility or any other person1 or corporation is failing to comply with the provisions of this Act or' with any such rule, regulation, or order, the att:orney general, on his own initiative or on request of the commission, shall br~ng an action in a court of competent jurisdiction against such public utility .or other person or corporation to enjoin.the commencement or continuation of any such act,. or to. require compliance with this Act, rule, regulation, or order issued thereunder. Section 12.02. Violations. (a) Any public utility or affiliated interest which violates a provision of this Act, fails to per~ form; a duty imposed On it, Or fails 1 neglects I Or refUSeS •to obey an order, rule, regulation, direction, or requirement of the commission or decree or judgement of a court, shall be sub­ ject to a civil penalty of not less than $1000 nor more than $10,000 per violation per day. (b) Ariy member of the commission, or any officer or director of a public utili'ty or an affiliated interest, shall be subject to a civil pen.alty of not less than $500 nor more than $1000 per violation per d,ay of this Act. I· . .. . (c) Any person, other than an officer or director of a public utility or affiliated interest or a member of the commission, shall be subject to a civil penalty of $500 for each and every violation per day of this A~t. (d) Any member, officer, or employee of the commission found in any action by a preponderance of the evidence to have violated any provision of Section 2.05 of this Act shall be removed from his or her office or employment. Section 12.03. Other Violations. (a) Any person or corporation who or which violates any provision of this Act or fails to cemply with or obey any lawful order, rule, regulation, direction, or requirement of the commission made under this Act, for which no penalty is otherwise provided by this article, shall be subject to a civil penalty of not less than $100 nor more than $10,000 per violation per day. (b) Any person or corporation who or which solicits, encour­ages, aids, or attempts to aid another in violation of this Act, with intent to promote or assist in the commission of the viola­tion, shall be subject to the same penalty or punishment as is provided in this article for commission of the violation. 293 Section 12.04. Criminal Penalties. Any person that violates any provision of this Act shall be guilty of a Class A mis­demeanor. Section 12.05. Institution of Suit. The attorney general shall institute suit on his own initiative or at the request of, in the name of, and on behalf of the conunission, in a court of competent jurisdiction to recover the penalties provided unqer Section (12.02), Subsections (a}, (b}, and (c}, and Section (12.03), Subsections (a) and (b) of this article. Seqtion 12.06. Contempt. If any person fails to comply with any lawful order of the commission or with any subpoena or subpoena duces tecum or if any witness refuses to testify about any· matter on which he or she may be lawfully interrogated, the commission may apply to any court of competent jurisdiction to compel obedience by proceedings for contempt. Section 12.07. Cumulative Actions and Penalties. Penalties provided under this article are cumulative ' in nature. No pro­vis~on of this Act shall exclude any other remedy available at law or equity to an aggrieved party. Section 12.08. Disposition of Fines and Penalties. Fines and penalties collected under this Act shall be paid to the cOllDllission and paid by the conunission to the state treasury to be placed in the general revenue fund. Section 12.09. Venue. Suits for injunctions or penalties under the provisions of this Act may be brought in Travis County, in any county where such violation is alleged to have occurred, or in the county of residence of any defendent. Section 12.01 Pro The power to enjoin ~he commencement or con­tinuation of an action in violation of this Act or any rule, regulation or order used thereunder is an effective, standard means of insuring compliance with the Act. The value of injunctive power lies in the fact that it provides immediate relief. The fact than an injunction is flexible in that it may be either permanent or temporary, and as such may be applied in a manner commensurate with t the violation, also adds to its utility. The provision allowing the attorney general to seek injunctive relief independent of the commission affords some protection against a commission that is slow to act, or that refuses to take such action. Section 12.02 Pro The range provided for civil penalties allows penal­ties to be assessed according to the magnitude of the vio­lation. The assessment of penalties on a per violation, per day basis is an effective means of encouraging prompt compliance on the part of any offending party. Con Of course there is no long term assurance that the attorney general will be in­cl·ined to use such a pqwer except upon the request of the commission. The ability of the Attor­ney General to act independent of the commission could possibly result in poorly coordinated action and diminished informal communications between the commission and the utility in­dustry. Con There is no assurance that penalties imposed will be in accordance with the severity of the violation provided by this section. 295 Section 12.04 Pro Provision of a cri­minal penalty provides a further deterrent against violations of the Act. Section 12.05 Pro , See discussion of in­dependence of the attorney general (comment on Injunc­tive Relief Section of this article). Section 12.06 Pro This section provides the necessary "teeth" without which the subpoena and certain other powers of the commission would be unenforceable. Section 12.07 Pro I This provision indicates that any or all appropriate remedies provided in this Act may be sought simultaneously. It also permits a broad range of remedies by stating that nothing in this Act excludes any other appropriate remedy pro­vided for outside this Act. Con Criminal penalties are generally considered inappro­priate for the majority of the ciolations delineated in this Act,-and as such, are unlikely to be used. 296 Section 12.08 Pro This insures the commis­sion itself has no monetary stake in a fine or penalty. Section 12.09 Pro This section allows for flexibility in suits and does not require undue travel or expense for individual litigants. 297 ARTICLE XIII. COSTS AND EXPENSES OF THE COMMISSION Section 13.01. Method of Reimbursement. (a) The persons and corporations performing public utility services subject to regulation under this Act shall each contribute, by way of assessments, sufficient funds to the state to reimburse the state for the reasonable cost of regulating them. The conunis­sion shall keep records of the costs incurred in connection with the administration and enforcement of this Act. The commission shall also keep a record of the manner in which it shall have computed the amount assessed against every public uti~ity. Such records shall be open for inspection by the general public. (b) The determination of such costs and assessments by the commission, and the records and data upon which the same is made, shall be considered prima facie correct; and in any pro­ceeding instituted to challenge the reasonableness or correct­ness of any assessment under this article, the party challenging the same shall have the burden of proof. Section 13.02. Payment of Costs and Expenses. (a) All costs and expenses of the commission shall be paid pursuant to appro­priation in the first year from the state treasury, on the certification of the chairman of the commission and upon the audit and warrant of the comptroller. {b) The chairperson of the commission shall estimate prior to the start of each state fiscal year the total costs and ex­penses of the commission, including the compensation and exPenses of its officers, agents, and employees, including the cost of fringe benefits required or allowed to be paid by the state for the -personnel of the commission, and including the costs and expenses for research pertaining to particular utility problems and all other items of maintenance and operation expenses and all other direct and indirect costs. Based on such estimate, the chairman shall determine the amount to be paid by each public utility and a bill shall be rendered to each public utility. (c) The bill for each public utility shall be rendered on or before September 1 of each year beginning September 1, 197 , and shall be for the amount equal to the product of the estimated costs and expenses of conducting the total operations of the commission during the ensuing state fiscal year multiplied by the proportion which compares the gross operating revenues for that utility derived from intrastate utility operations in the last preceding calendar year, or other 12-month period as determined by the commission, to the total of the gross operating revenues de­rived from intrastate utility operations for all utilities in the state which are assessed under this article over the same period. (d) The amount of such bill so rendered shall be paid by such public utility to the commission on or before November l; provided, however, that a utility may elect to make partial payments · for such costs and expenses on a quarterly basis. .Each such partial payment shall be 'a sum equal to 25 percent of t}1e estimate of costs and expenses to be assessed against such utility rindEfr ·the provisions of this article. During the course o~ any state fiscal year,. the chairperson -may increase or decr·ease the estimate of costs and expenses of the commission. In such. case, revised bills shall be sent to each public utility which has 298 •elected to make partial payments, and such increase or decrease shall be equally apportioned against the remaining payments for such fiscal year. On or before October 15 of each year, the chairperson shall compute the actual costs and expenses of the. commission for the preceding· state fiscal year and shall, on or before November 15, send to each public utility affected a state­ment setting forth the amount due and payable by, or the amount st~nding to the credit of, the utility. (e) The total amount which may be charged to any public utility under authority of this article for any state fiscal year shall not exceed one percent of such public utility's gross operating revenues derived from intrastate utility operations in the last preceding fiscal year. Where pursuant to this subsection, ' costs are incurred within any fiscal year, which are in excess of one percent of such gross operating revenues, the excess costs· shall not be chargeable as part of the remainder under subsection (2) but shall be paid out of the general appropriation to the public service commission. Nothing herein shall prevent the commission from rendering bills in one calendar year for costs incurred with the previous year. Section ·13. 03. Refusal to Pay Bills of the Commission. ·rf .any public ut~lity against which a bill has been rendered within 30 days after the rendering of such bill shall (a) neglect or refuse to pay the same, or (b) shall faii to file objections to said bill with the commission, as provided hereinafter,· it shall be the duty of the conunission forthwith to transmit to the state treasurer a certified copy of said bill, together with notice of neglect or refusal to pay said bill, and on the same day the commission shall mail by registered mail to the public utility against which said bill has been rendered a copy of said notice which it has transmitted to the state treasurer. Within 10 days after the receipt of such notice and certified copy of such bill ·the state treasurer shall proceed forthwith to levy' the amount stated on such bill to be due, with interest, by distress and sale of any goods and chattels, including stocks, securities, bank accounts, evidences of debt, and accounts receiyable belonging to such delinquent public utility. 299 Section 13.04. Objections to Bills of the Commission. (a) Within 30 days after the date of the mailing of any bill the public util­ity against which such bill has been rendered may file with the commission objections setting out in detail the grounds upon which said objector regards said bill to be excessive, erroneous, unlawful or invalid. The commission, after notice to the public utility shall proceed forthwith to hold a hearing upon such objec­tions. If after such hearing the commission finds any part of said bill to be excessive, erroneous, unlawful or invalid it shall rec6rd its findings upon its minutes and transmit to the objector by registered mail an amended bill, in accordance with such findings. Such amended bill shall have in all ways the same force under this section as an original bill. (b) If after such hearing, the cononission finds the bill un­lawful or invalid it shall notify the public utility by registered mail of such determination, in such a case said bill shall be deemed null and void. (c) If after such hearing, the commission finds that the bill as rendered is neither excessive, erroneous, unlawful or invalid either in whole or in part it shall record such findings upon its minutes, and transmit to the public utility by registered mail notice of such finding. (d) If any bill against which objections have been filed shall not be paid within ten days after notice of a finding that such objections have been overruled and disallowed by the commission has been mailed to the public utility as herein provided, the commission shall give notice of such delinquency to the state treasurer and to the objector, in the manner provided in section 13.03. The state treasurer shall then proceed to collect the amount of said bill as provided in section 13.03. If an amended bill is not paid within ten days after a copy thereof is mailed to the objector by registered mail, the cononission shall notify the state treasurer and the objector as in the case of delinquency in the payment of the original bill. The state treasurer shall then proceed to collect the amount of said bill as provided in the case of an original bill. Section 13.05. Primar Incontestibilit of Bill of the Commission. a) No suit or proceeding shall be maintained in any court for the purpose of restraining or in any way delaying the collection or payment of any bill rendered under this section. Every public utility shall pay the amount thereof, and after such payment may in the manner herein provided, at any time within two years from the date the payment was made, sue in an action at law to recover the amount paid. Upon the ground that said assessment was excessive, erroneous, unlawful or invalid in whole or in part. If it is final­ly determined in such action that any part of the bill for which payment was made was excessive, erroneous, unlawful or invalid, the state treasurer shall make a refund to the claimant as directed by the court, which shall be charged to the appropriations to the commission. 300 (b) No action for recovery of any amount paid pursuant to this section shall be maintained in any court unless objections have been filed with the conunission as herein provided. In any action for recovery of any payments made under this section the claimant shall be entitled to raise every relevant issue of law, but the commission's findings of fact -made pursuant to · this section shall be prima facie evidence 0f the facts therein stated. · (c) The following shall be deemed to be findings of fact of the conunission, within the meaning of this section: (1) Deter­minations of fact expressed in bills rendered pursuant to this section: (2) determinations of fact set out in those minutes of the conunission which record the action of the conunission . in .passing u~on said bills, and in passing upon objections thereto. Section 13.06. Other Remedies and Procedures. The procedure by this. section providing for determining the lawfulness of bills and the recovery of payi:nents made pursuant to such bills shall be exclusive ·of all ·other remedies and procedures. Section 13.07. Initial Appropriations. The legislature shall appropriate the necessary amount for the organization and other initial expenses of the commission for the period September 1, 197 to August 31, 197 • 301 Section 13.01 Pro With the growth of utility services, the nmnber of ~ompanies, and the amount of resources these companies can invest in a single rate case, the work load and responsibility for state commissions has dramatically increased. Yet despite the link which exists between the adequacy of commission financing and the effectiveness of regulation, most commissions operate under very limited budgets. Funds to support utility regulation typically recei"ve low prior.;.. ity despite the indirect return on investment. Assessments are often favored for four reasons: 1) They remove commissions from complete reliance on general taxation and the whims of legislatures, 2) they charge the costs of regulation to the beneficiaries, be they utility stockholders or consumers, 3) they accommodate the ex­pansion or contraction of commissioner's budgets as more or less regulation is under­taken, and 4) they provide the utility with an incentive to avoid undue proceedings since it must stand the cost. Records open to the public reinforces the principle of accessibility of information, whether to the consUil,ler, to the utility, or to the commission. This helps to assure the over­sight of all concerned parties. Con Open records allow for acute scrutiny by the public and by utility interests of the commission's computations, possibly inviting dilatory disputes simply to consume the time and energy of the commis­sion. One pitfall to the assess­ment method, is that in some states, statutes have provided that any excess funds coming from assessments be put into the general revenue. Section 13.01 & 13.02 Con Alternatives to the assess­ ment method of funding the commission are: 1) appropria­tions, which is the most common method nation-wide, with fif­teen states receiving all of their general funds frOilllegis­lative appropriations; and 2) the charging of fees, sell­ing of license, or otherwise charging for specific regula­tions. Since 1930, commission funds have come increasingly from fees and charges imposed on the companies under their jurisdiction. Forty-one commissions receive a portion or all of their general funds in this manner. Section 13.02 -13.06 Pro These sections provide the commissi·on with detailed and substantive authorization for the billing, collection, and enforcement procedures for reimbursement of its costs. The .maximum amount of the fee has been determined to. be one percent of gross operating .revenue, a relatively high percent, to assure quality consistent with the intent of this Act. The benefit of quarterly payments is that liquid assets of· the public utilities are not drained at one time. The act further provides that, in the event that costs exceed this one percent, the conunission shall draw the difference from the generai land fund. This disallows the transfer of costs to another year and . disallows an upper limit on the costs of commission functions. The Act also provides for specific and defininte enforce­ment procedures and hearings procequres. Section 13.07 Pro The appropriation allows the commission to begin its organizati.on and operations with a minimum of budgetary inconvenience and hopefully with a contribution to its initial strength. 303 Con The procedures so speci­fically delineated may prove to be. inflex.i,ble and constrain­ing to the conunission in its actual operation. An administrative objec­tion to the. asse~sment is the adjustment of bills through­out the fiscal period as esti­mations of costs to the commis­sion are readjusted. This necessitates more recordkeeping on the parts of both the util­ity company and the commission than would have been required in the appropriations of fee or license method. Lastly, of course, is the financial objection to the one percent maximum assessment fee designate~ and to the dis­allowance of a specific upper limit on the budget of the commission. Con This amount will be an initial distress to the tax­payers rather than placing the burden upon the public utilitier. ARTICLE XIV. MISCELLANEOUS PROVISIONS Section 14.01. Schedule for Transition and Assumption of Regulatory Authority. (a) The conunission shall assume juris­ diction and all powers and duties of regulation under this Act on January 1, 197 except as provided in Subsection (b) of this section. (b) The commission shall assume jurisdiction over rates and service of the respective utilities as defined in the refer­enced sections of this Act according to the following schedule: (1) Section (telephone utilities): January 1, 197 (2) Section (electric utilities): January 1, 197 (3) Section (gas utilities): January 1, 197 (4) Sections and {water, sewage, ands~~ utilities): July 1, 197 (S) Section (cable television): January 1, 197 Section 14.02. Effective date. This Act shall become effective on September 1 , 197 , and the commission shall thereupon begin organization and the gathering of information as provided in this Act. Section 14.03. Severability. If any provision of this Act or the application thereof to any person or circumstance is heFd invalid, such invalidity shall not affect other provisions or applications of the Act which can be given effect without the invalid provision or application, and to this end the provisions of this Act are declared to be severable. Sect~on 14.04. Interpretation. This Act shall be construed liberally to promote the effectiveness and efficiency of regula­ tion of public utilities, to the extent that such construction preserves the validity of this Act and its provision. The pro­visions of this Act shall be construed to apply so as not to con­flict with any authority of the United States. Section 14.05. Repealer. All laws of the State of Texas and parts of such laws in conflict with this Act, are repealed in accordance with the transition schedule in Section 14.01 of this Act. Section 14.06. Applicability. (a) The provisions of this Act shall be applicable and take precedence notwithstanding any other provision of law or conflict therewith. (b) This Act does not apply to rates, services and facili­ties to the extent that they are regulatea or are subject to regulation by any agency. of the federal go:vernment. Section 14.07. Emer